Beyond Philosophy
SEPTEMBER 23, 2023
We can be grumpy about the restaurant experience. This self-awareness is key, especially when we realize that our behavior closely resembles the behavior of two grouchy Muppets heckling Kermit and Fozzie from the balcony. However, it’s easy to see that every business can learn from restaurants that bungle these moments of the experience. We are aware this episode is a grumpy rant.
Connecting the Dots
SEPTEMBER 23, 2023
In August 2024, the Biden-Harris administration announced the “ Time Is Money ” initiative that will change how businesses provide customer service. It will crack down on corporate “doom loops”—cycles that confine customers in automated systems—and push businesses to change their customer experience (CX) models from cost-cutting exercises to value-added, human-centered interactions.
Connecting the Dots
SEPTEMBER 23, 2023
In August 2024, the Biden-Harris administration announced the “ Time Is Money ” initiative that will change how businesses provide customer service. It will crack down on corporate “doom loops”—cycles that confine customers in automated systems—and push businesses to change their customer experience (CX) models from cost-cutting exercises to value-added, human-centered interactions.
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