Win the Customer

DECEMBER 21, 2024

The modern customer expects personalized, seamless, and proactive experiences. As a product manager, you’re tasked with delivering on these expectations while navigating the complexities of a rapidly evolving technological landscape. Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. 1.

Chatbots 59

Chatbots CRM Personalization Analytics 59

CSM Magazine

DECEMBER 21, 2024

Microsoft has introduced multilingual autonomous voice agents using Copilot Studio, a significant advancement in their AI capabilities. The voice agents are designed to handle multiple languages effortlessly, requiring just a simple configuration. This ensures that business logic and integrations remain consistent across different languages, streamlining the deployment process for companies operating in multilingual environments.

Contact Center 52

Contact Center Customer Service 52

customer sure

DECEMBER 21, 2024

What Is Customer Retention? Customer retention is the practice of keeping your customers loyal and engaged over the long term. Its about building trust, delivering consistent value, and strengthening partnerships that last. Retained customers spend more, cost less to maintain, and help drive growth through referrals and advocacy If youre starting a new VoC project and want to avoid rookie errors, understanding retention is essential.

Customer retention 62

Customer retention B2B Feedback Metrics 62

CSM Magazine

DECEMBER 21, 2024

Enghouse Holdings UK Limited, a subsidiary of Enghouse Systems Limited, has acquired Aculab PLC, a provider of communication and AI software solutions. Aculab offers a range of solutions including a communications platform as a service (CPaaS), AI-driven technologies, voice and face biometrics, gateways, and media processing products. The acquisition expands Enghouse’s gateway business, adds a CPaaS solution, and includes AI-enabled products in their portfolio.

Telecommunications 52

Telecommunications Healthcare Enterprise Contact Center 52

Advertisement

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center