4 Ways To Improve Customer Experiences in Your Contact Center
SharpenCX
JUNE 10, 2024
Find out why positive customer experiences are essential and how you can achieve it in your contact center.
Mon.Jun 10, 2024
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Mastering Sales Conversations with Customers
Integrity Solutions
JUNE 10, 2024
We’re all familiar with the stereotype of the over-the-top, pushy, unscrupulous salesperson. They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue.
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Transforming Security: Latest Innovations Driving Partner Growth
Cisco - Contact Center
JUNE 10, 2024
Check out a recap of our latest Cisco Security announcements. Read on to hear about all the security innovation, what it means for partners, and what’s ahead together.
10 examples of greetings which should be added to your canned responses
Provide Support
JUNE 10, 2024
Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.
The Contact Center Manager’s Guide to AI
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Navigating the Digital Future: Cisco’s Vision for the UK’s Tech-Led Growth
Cisco - Contact Center
JUNE 10, 2024
In a world where technologies have become the backbone of thriving businesses; efficient public services, and citizen empowerment, the stakes for tech policy have never been higher. Cisco's Ten Tech Priorities to Power the UK’s Future is designed to help policy makers cement the UK’s position as a global tech leader.
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Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
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Cisco Builds on the CNAPP Movement to Secure and Protect the Cloud Native Application Estate
Cisco - Contact Center
JUNE 10, 2024
Enterprise Strategy Group Report Identifies Crucial Requirements for Scalable Security, Multicloud Visibility, and True “Shift Left” DevSecOps
Pluxee Serves Up Transformative CX with Cloud Migration Powered by Sabio and Genesys
CSM Magazine
JUNE 10, 2024
Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.
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