Beyond Philosophy

JUNE 28, 2024

This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.

Customer Experience 221

Customer Experience Education 221

The Northridge Group

JUNE 28, 2024

Pros, Cons, and Considerations for Your Call Center In continuation from Part One, exploring the potential of voice biometrics in enhancing customer experiences, saving time, and mitigating fraud risks remains essential for contact centers. Real Savings: Recent studies highlight the significant time savings associated with voice biometrics. Manual authentication by agents in sectors like insurance or finance averages about 40 seconds per caller.

Contact Center 84

Contact Center Finance Healthcare Consulting 84

Lumoa

JUNE 28, 2024

Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?

Surveys 78

Surveys Feedback Personalization 78

ChaseData

JUNE 28, 2024

Trending news and helpful information from the DialedIn Call Center Software team.

Call Center 52

Call Center call center software 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

24-7 InTouch

JUNE 28, 2024

The intersection of artificial intelligence and human touch has become a central point of discussion in the realm of customer experience (CX). In today’s business landscape, the progressive integration of generative AI (GenAI) with the human element is reshaping interactions with customers, offering a unique blend of innovation and empathy that propels CX to new heights.

Chatbots 52

Chatbots Analytics Engineering Personalization 52

ChurnZero

JUNE 28, 2024

In early 2024, ChurnZero and SuccessCOACHING launched a confidential survey asking customer success managers (CSMs) to give in-depth insights on their roles and how they feel supported on a daily basis. This report was geared to help CS leaders understand what their teams are struggling with, and how to help CSMs succeed. You can view the 2024 CSM Confidential Report and its findings here.

Sales 52

Sales Surveys Upselling B2B 52

Zappix

JUNE 28, 2024

Guide customers through complicated processes with dynamic digital smart forms. Deflect contact center calls away from agents and provide customers with instant access to interactive tutorials and continuously updated knowledge bases. Send field-service technicians only where they’re needed with automated service reminders. Make every answer to every common customer question easily available when it’s needed, where it’s needed, through digital channels like text messages, emails, or embedded URL

Contact Center 52

Contact Center 52

Cisco - Contact Center

JUNE 28, 2024

Learn about how Cisco’s User Protection Suite can stop supply chain attacks and protect users.

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