Concentrix
JUNE 28, 2024
Discover how MYOB embraced the digital revolution with an advanced conversational assistant, to enhance customer support and increase digital engagement.
Beyond Philosophy
JUNE 28, 2024
This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JUNE 28, 2024
Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?
24-7 InTouch
JUNE 28, 2024
The intersection of artificial intelligence and human touch has become a central point of discussion in the realm of customer experience (CX). In today’s business landscape, the progressive integration of generative AI (GenAI) with the human element is reshaping interactions with customers, offering a unique blend of innovation and empathy that propels CX to new heights.
Advertisement
Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Zappix
JUNE 28, 2024
Provide digital self-service to residents and citizens calling into public sector contact centers to improve the experience and deflect tedious calls off agents’ plates. Answer any public sector question citizens might have with Zappix Digital Engagement Platform specifically for government. Automated solutions reduce pressure on live agents, deflecting tedious, repetitive calls and letting agents focus on more engaging, complex interactions where their expertise is best utilized.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Zappix
JUNE 28, 2024
Guide customers through complicated processes with dynamic digital smart forms. Deflect contact center calls away from agents and provide customers with instant access to interactive tutorials and continuously updated knowledge bases. Send field-service technicians only where they’re needed with automated service reminders. Make every answer to every common customer question easily available when it’s needed, where it’s needed, through digital channels like text messages, emails, or embedded URL
Concentrix
JUNE 28, 2024
Looking to enhance your project’s success with expert IT staff augmentation? Discover how one client relied on our seamless integration to deliver superior results.
Cisco - Contact Center
JUNE 28, 2024
Learn about how Cisco’s User Protection Suite can stop supply chain attacks and protect users.
Expert insights. Personalized for you.
62 
Let's personalize your content