Beyond Philosophy

JUNE 28, 2024

This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decision-making processes.

Customer Experience 221

Customer Experience Education 221

The Northridge Group

JUNE 28, 2024

Pros, Cons, and Considerations for Your Call Center In continuation from Part One, exploring the potential of voice biometrics in enhancing customer experiences, saving time, and mitigating fraud risks remains essential for contact centers. Real Savings: Recent studies highlight the significant time savings associated with voice biometrics. Manual authentication by agents in sectors like insurance or finance averages about 40 seconds per caller.

Contact Center 84

Contact Center Finance Healthcare Consulting 84

Lumoa

JUNE 28, 2024

Lumoa Product News for June 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Insights Summaries now show highlights We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?

Surveys 78

Surveys Feedback Personalization 78

24-7 InTouch

JUNE 28, 2024

The intersection of artificial intelligence and human touch has become a central point of discussion in the realm of customer experience (CX). In today’s business landscape, the progressive integration of generative AI (GenAI) with the human element is reshaping interactions with customers, offering a unique blend of innovation and empathy that propels CX to new heights.

Chatbots 52

Chatbots Analytics Engineering Personalization 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Zappix

JUNE 28, 2024

Provide digital self-service to residents and citizens calling into public sector contact centers to improve the experience and deflect tedious calls off agents’ plates. Answer any public sector question citizens might have with Zappix Digital Engagement Platform specifically for government. Automated solutions reduce pressure on live agents, deflecting tedious, repetitive calls and letting agents focus on more engaging, complex interactions where their expertise is best utilized.

Government 52

Government Self service Contact Center 52

Zappix

JUNE 28, 2024

Guide customers through complicated processes with dynamic digital smart forms. Deflect contact center calls away from agents and provide customers with instant access to interactive tutorials and continuously updated knowledge bases. Send field-service technicians only where they’re needed with automated service reminders. Make every answer to every common customer question easily available when it’s needed, where it’s needed, through digital channels like text messages, emails, or embedded URL

Contact Center 52

Contact Center 52

ChaseData

JUNE 28, 2024

Trending news and helpful information from the DialedIn Call Center Software team.

Call Center 52

Call Center call center software 52

Cisco - Contact Center

JUNE 28, 2024

Learn about how Cisco’s User Protection Suite can stop supply chain attacks and protect users.

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