Beyond Philosophy
OCTOBER 17, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, what’s the secret here? An expert told me this: do it immediately, keep it fast, and keep it simple.
TechSee
OCTOBER 17, 2024
In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. Here, we will explore the transformative impact of visual service and AI, drawing insights from real-world examples and highlighting key strategies for
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AWS Machine Learning
OCTOBER 17, 2024
With the advent of generative AI and machine learning, new opportunities for enhancement became available for different industries and processes. During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation.
Enghouse Interactive
OCTOBER 17, 2024
Discover effective strategies to reduce inbound call volumes with advanced contact center solutions. Explore five key features, including omnichannel support, AI-powered virtual agents, and voice-enabled IVRs, and learn how Enghouse Interactive's CCaaS can enhance operational efficiency and customer experience.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
CustomerServ
OCTOBER 17, 2024
The insurance industry, traditionally a brick-and-mortar pillar of financial stability and protection for millions, is changing dramatically. Rising consumer expectations, digital-first experiences, and technology developments are all forcing insurers to reshape and modernize their customer service strategies.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
VirtualPBX
OCTOBER 17, 2024
What Are Automated Phone Surveys? Automated phone surveys are a common tool businesses use to collect feedback from customers. They are affordable, quick to implement, and provide a direct line to customers. You might encounter them at the end of a call, when a voice prompt asks how your call went or how satisfied you were with the customer service.
FluentStream
OCTOBER 17, 2024
Originally published by The Fast Mode / Image Credit: The Fast Mode/monkeybusinessimages/BigStockPhoto.com Effective communication remains imperative in the ever-evolving landscape of modern workplaces. The ability to seamlessly connect, collaborate, and innovate is a must for organizations striving to grow and. Read More The post An Integrated Approach to Optimizing Workplace Communication appeared first on FluentStream.
Vistio
OCTOBER 17, 2024
We are excited to announce that Vistio has been named one of the top companies in the Best Supporting Learning Tech category in the prestigious 2024 Talented Learning LMS Awards. This recognition places Vistio among the best in the learning and development industry and highlights our commitment to improving the contact center experience through innovative technology.
Hodusoft
OCTOBER 17, 2024
How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” This quote by British-American computer scientist Andrew Ng pretty much sums up the transformational power of AI for all industries out there.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
OCTOBER 17, 2024
In today’s evolving business environment, effectively handling contracts is more important than before. The emergence of contract review intelligence has brought about a change in the way contracts are managed by organizations. This innovative technology does not only save time but also improves precision, minimizes mistakes made by humans and ensures adherence to regulations.
Cisco - Contact Center
OCTOBER 17, 2024
Our focus on data-driven sustainability contributed to the Cisco Sustainability Data Foundation being recognized as an Impact Award recipient by SustainableIT.org.
Concentrix
OCTOBER 17, 2024
Examine the essential role of psychological safety in equipping moderation teams with the tools and support needed to manage stress effectively.
Cisco - Contact Center
OCTOBER 17, 2024
Tech components like MASQUE, QUIC and VPP allow Cisco to overcome the limitations of last-gen ZTNA and SSE solutions. Learn how Cisco is rewriting the ZTA story.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
AWS Machine Learning
OCTOBER 17, 2024
Amazon SageMaker Studio is the latest web-based experience for running end-to-end machine learning (ML) workflows. SageMaker Studio offers a suite of integrated development environments (IDEs), which includes JupyterLab , Code Editor , as well as RStudio. Data scientists and ML engineers can spin up SageMaker Studio private and shared spaces , which are used to manage the storage and resource needs of the JupyterLab and Code Editor applications, enable stopping the applications when not in use t
Cisco - Contact Center
OCTOBER 17, 2024
Cisco is proud to be recognized as a leader in The Forrester Wave™: Enterprise Firewall Solutions, Q4 2024. Learn more about what sets Cisco apart.
AWS Machine Learning
OCTOBER 17, 2024
Given the volume of meetings, interviews, and customer interactions in modern business environments, audio recordings play a crucial role in capturing valuable information. Manually transcribing and summarizing these recordings can be a time-consuming and tedious task. Fortunately, advancements in generative AI and automatic speech recognition (ASR) have paved the way for automated solutions that can streamline this process.
Cisco - Contact Center
OCTOBER 17, 2024
Explore how Cisco's streamlined solutions can enhance your network security as the Cybersecurity Pilot Program officially launches.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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