TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. Here, we will explore the transformative impact of visual service and AI, drawing insights from real-world examples and highlighting key strategies for

First call resolution 109

First call resolution Telecommunications Wait times Feedback 109

AWS Machine Learning

OCTOBER 17, 2024

Given the volume of meetings, interviews, and customer interactions in modern business environments, audio recordings play a crucial role in capturing valuable information. Manually transcribing and summarizing these recordings can be a time-consuming and tedious task. Fortunately, advancements in generative AI and automatic speech recognition (ASR) have paved the way for automated solutions that can streamline this process.

APIs 92

APIs Engineering Technology Personalization 92

Cisco - Contact Center

OCTOBER 17, 2024

Cisco is proud to be recognized as a leader in The Forrester Wave™: Enterprise Firewall Solutions, Q4 2024. Learn more about what sets Cisco apart.

Enterprise 76

Enterprise 76

Enghouse Interactive

OCTOBER 17, 2024

Discover effective strategies to reduce inbound call volumes with advanced contact center solutions. Explore five key features, including omnichannel support, AI-powered virtual agents, and voice-enabled IVRs, and learn how Enghouse Interactive's CCaaS can enhance operational efficiency and customer experience.

Contact center software 71

Contact center software Contact Center contact center solutions Virtual Agent 71

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Cisco - Contact Center

OCTOBER 17, 2024

Our focus on data-driven sustainability contributed to the Cisco Sustainability Data Foundation being recognized as an Impact Award recipient by SustainableIT.org.

74

74

Cisco - Contact Center

OCTOBER 17, 2024

Tech components like MASQUE, QUIC and VPP allow Cisco to overcome the limitations of last-gen ZTNA and SSE solutions. Learn how Cisco is rewriting the ZTA story.

73

73

Connecting the Dots

OCTOBER 17, 2024

As Customer Problems Hit a Record High, More People Seek Revenge Latest edition of a long-running survey finds that the share of customers who say they had a service or product problem has doubled since the 1970s Americans are encountering more problems with companies products and services than ever before, and a higher proportion of them are actively seeking revenge for their troubles, a new study has found.

Surveys 62

Surveys Consulting Consulting Customer Care 62

Cisco - Contact Center

OCTOBER 17, 2024

Explore how Cisco's streamlined solutions can enhance your network security as the Cybersecurity Pilot Program officially launches.

Education 69

Education 69

Connecting the Dots

OCTOBER 17, 2024

In our anger-filled age, when people need to shop or travel or cope with mild disappointment theyre devolving into children. Nerves at the grocery store were already frayed, in the way of these things as the pandemic slouches toward its third year, when the customer arrived. He wanted Cambozola, a type of blue cheese. He had been cooped up for a long time.

Management 62

Management Consulting Consulting Customer Care 62

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

Concentrix

OCTOBER 17, 2024

Discover how an automotive specialty client fully implemented our redundant CCaaS and VDI solutions in just 9 months, achieving over $5M in cost savings.

Automotive 62

Automotive Technology 62

CustomerServ

OCTOBER 17, 2024

The insurance industry, traditionally a brick-and-mortar pillar of financial stability and protection for millions, is changing dramatically. Rising consumer expectations, digital-first experiences, and technology developments are all forcing insurers to reshape and modernize their customer service strategies.

Customer Service 62

Customer Service Technology 62

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” This quote by British-American computer scientist Andrew Ng pretty much sums up the transformational power of AI for all industries out there.

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

VirtualPBX

OCTOBER 17, 2024

What Are Automated Phone Surveys? Automated phone surveys are a common tool businesses use to collect feedback from customers. They are affordable, quick to implement, and provide a direct line to customers. You might encounter them at the end of a call, when a voice prompt asks how your call went or how satisfied you were with the customer service.

Surveys 52

Surveys Interactive Voice Response Healthcare Feedback 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

FluentStream

OCTOBER 17, 2024

Originally published by The Fast Mode / Image Credit: The Fast Mode/monkeybusinessimages/BigStockPhoto.com Effective communication remains imperative in the ever-evolving landscape of modern workplaces. The ability to seamlessly connect, collaborate, and innovate is a must for organizations striving to grow and. Read More The post An Integrated Approach to Optimizing Workplace Communication appeared first on FluentStream.

52

52

Vistio

OCTOBER 17, 2024

We are excited to announce that Vistio has been named one of the top companies in the Best Supporting Learning Tech category in the prestigious 2024 Talented Learning LMS Awards. This recognition places Vistio among the best in the learning and development industry and highlights our commitment to improving the contact center experience through innovative technology.

Gamification 52

Gamification First call resolution Contact Center Metrics 52

Beyond Philosophy

OCTOBER 17, 2024

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, what’s the secret here? An expert told me this: do it immediately, keep it fast, and keep it simple.

Feedback 195

Feedback Surveys Construction Education 195

AWS Machine Learning

OCTOBER 17, 2024

Amazon SageMaker Studio is the latest web-based experience for running end-to-end machine learning (ML) workflows. SageMaker Studio offers a suite of integrated development environments (IDEs), which includes JupyterLab , Code Editor , as well as RStudio. Data scientists and ML engineers can spin up SageMaker Studio private and shared spaces , which are used to manage the storage and resource needs of the JupyterLab and Code Editor applications, enable stopping the applications when not in use t

Government 114

Government Accountability APIs Engineering 114

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

FluentStream

OCTOBER 17, 2024

Originally published by The Fast Mode / Image Credit: The Fast Mode/monkeybusinessimages/BigStockPhoto.com Effective communication remains imperative in the ever-evolving landscape of modern workplaces. The ability to seamlessly connect, collaborate, and innovate is a must for organizations striving to grow and. Read More The post An Integrated Approach to Optimizing Workplace Communication appeared first on FluentStream.

52

52

AWS Machine Learning

OCTOBER 17, 2024

With the advent of generative AI and machine learning, new opportunities for enhancement became available for different industries and processes. During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation.

Consulting 112

Consulting Consulting Healthcare Chatbots 112

CSM Magazine

OCTOBER 17, 2024

In today’s evolving business environment, effectively handling contracts is more important than before. The emergence of contract review intelligence has brought about a change in the way contracts are managed by organizations. This innovative technology does not only save time but also improves precision, minimizes mistakes made by humans and ensures adherence to regulations.

Management 52

Management Technology Marketing 52