TeleDirect

JANUARY 17, 2025

Customer Service Skills: How to Handle Difficult Calls from Customers When working at the top call centers in the US , handling difficult calls from customers effectively is one of the most critical skills an agent can master. Whether you are part of the best inbound call center , best outbound call center , or any leading American call center , your ability to navigate challenging interactions can significantly impact customer satisfaction, retention, and the overall success of the business.

Customer Service 71

Customer Service Call Center Average Handle Time Customer emotions 71

Calabrio

JANUARY 17, 2025

Analytics Promoting career growth in contact centers: Unlocking potential and building futures Share Contact centers have evolved from being viewed as monotonous jobs to becoming vibrant environments filled with opportunities for career growth and meaningful work. Today, as businesses increasingly recognize the strategic importance of customer experience, contact centers play a critical role in shaping brand perceptions, fostering loyalty, and driving business success.

Contact Center 52

Contact Center Coaching Construction Analytics 52

Hodusoft

JANUARY 17, 2025

Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing “Dear customer, please hold. Your call is important to us.” We all have heard this pre-recorded audio message at some point in our lives when we call a customer support number. However, after waiting for a couple of minutes or so, it makes us wonder if the company really cares about our time?

Wait times 52

Wait times Interactive Voice Response Customer Support Call flow 52

Concentrix

JANUARY 17, 2025

Simplify local marketing while maintaining brand integrity to drive campaign performance with our Salesforce-powered Marketing Engagement Platform.

Marketing 48

Marketing Automotive Sales 48

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

CSM Magazine

JANUARY 17, 2025

New report reveals one-third of service queries are solvable without a professionals help while AI empowers 21% greater accuracy, says new report. Aquant , an AI platform built for servicing complex machinery, released its highly anticipated 2025 Field Service Benchmark Report , offering an in-depth analysis of trends, challenges, and opportunities shaping the future of the service industries.

Benchmark 52

Benchmark Self service Metrics Contact Center 52

OctopusTech

JANUARY 17, 2025

Brand visibility refers to the presence of a company or brand within the market. It is often measured through various metrics and sources, including social media platforms, search engines, and traditional media. Being visible means reaching more people, attracting new customers, building brand image, and growing market share. Here are 20 effective ways to enhance your brand visibility and grow your business. 1.

Engineering 62

Engineering Advertising B2B Marketing 62

Concentrix

JANUARY 17, 2025

The Advanced Copilot for Your Customers Are you ready to transform the way you serve your customers? With our Connected Care Platform, you can access cutting-edge tools and support designed specifically for connected cars.

Automotive 48

Automotive Marketing Sales 48

ChurnZero

JANUARY 17, 2025

You drive sustainable growth. But your CFO holds the keys. And its all too likely that your two teams operate in silos, speaking different numeric languages and prioritizing distinct objectives. When your CFO doesnt see the direct link between customer success and the financial metrics they track, its harder to persuade them to invest in CSwhich can ultimately lead to preventable churn.

Benchmark 52

Benchmark Upselling SaaS Metrics 52