ShepHyken
OCTOBER 22, 2024
In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive.
TechSee
OCTOBER 22, 2024
In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. A key challenge lies in successfully integrating new technologies and ensuring tech adoption by service technicians. TechSee’s approach to optimizing service tech adoption is to focus on the people, processes, and technology involved.
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AWS Machine Learning
OCTOBER 22, 2024
Amazon SageMaker is a cloud-based machine learning (ML) platform within the AWS ecosystem that offers developers a seamless and convenient way to build, train, and deploy ML models. Extensively used by data scientists and ML engineers across various industries, this robust tool provides high availability and uninterrupted access for its users. When working with SageMaker, your environment resides within a SageMaker domain, which encompasses critical components like Amazon Elastic File System (Am
Cisco - Contact Center
OCTOBER 22, 2024
Discover key insights from the SOC Findings Report at RSA Conference 2024, co-released by Cisco and NetWitness for Cybersecurity Awareness Month.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Enghouse Interactive
OCTOBER 22, 2024
Discover the top 5 best practices for overcoming language barriers in multilingual contact centers. Learn how Enghouse Interactive's solutions enhance customer satisfaction, streamline operations, and improve communication across languages.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Help Scout
OCTOBER 22, 2024
Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.
FluentStream
OCTOBER 22, 2024
Exciting news! Our innovative approach to supporting our partners recently earned us two industry awards. FluentStream won the 2024 ChannelVision Visionary Spotlight Award and the TMC Friend of the Channel Award. These wins highlight our industry impact, partner-centric approach, and the overall effectiveness. Read More The post FluentStream Recognized for Thriving Channel Partner Program and Impact on UCaaS Adoption Among SMBs appeared first on FluentStream.
TMP Direct
OCTOBER 22, 2024
In today’s digital age, the e-commerce landscape is more competitive than ever, becoming integral to businesses worldwide. Companies continually seek innovative ways to stand out and capture the attention of their target audiences. As consumer behaviors evolve and technology advances, the need for agility and adaptability has never been more critical.
Genroe
OCTOBER 22, 2024
When casting around for ways to increase sales there are really only two options: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, is often the easiest and the one with the highest ROI. Today we’ll talk about why you should be focusing more […] The post Cross-Selling: How Successful Companies Capture More Value appeared first on Genroe | Customer Experience | Net Promoter Score.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Balto
OCTOBER 22, 2024
“To Script or Not to Script” For decades, call center scripting software has been at the heart of customer service operations, helping call center agents navigate complex conversations, ensure compliance, and provide a consistent customer experience. Scripts were a necessary tool for agent training, offering clear, pre-written responses to common customer queries.
CSM Magazine
OCTOBER 22, 2024
In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations. The importance of personalization in corporate recognition As a customer service manager, you understand the value of recognizing your team’s efforts.
delighted
OCTOBER 22, 2024
Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot. By 2027, nearly a quarter of retail purchases are expected to take place online. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints.
CSM Magazine
OCTOBER 22, 2024
In today’s fast-paced digital world, customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations and improve customer interactions. Technology is no longer just a backend facilitator—it’s transforming how businesses engage with their customers on every level.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Momentum Telecom
OCTOBER 22, 2024
The healthcare industry is undergoing significant transformation, driven by advancements in technology, changing patient expectations, and evolving regulatory requirements. To remain competitive and deliver high-quality care, healthcare providers can greatly benefit from adopting managed solutions that enhance operations and improve patient relationships.
CSM Magazine
OCTOBER 22, 2024
In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Handling these claims properly requires an understanding of the full scope of potential damages, from immediate medical costs to long-term rehabilitation expenses. For this reason it is important to get help from a car accident lawyer in Coral Springs, Florida.
FluentStream
OCTOBER 22, 2024
Exciting news! Our innovative approach to supporting our partners recently earned us two industry awards. FluentStream won the 2024 ChannelVision Visionary Spotlight Award and the TMC Friend of the Channel Award. These wins highlight our industry impact, partner-centric approach, and the overall effectiveness. Read More The post FluentStream Recognized for Thriving Channel Partner Program and Impact on UCaaS Adoption Among SMBs appeared first on FluentStream.
CSM Magazine
OCTOBER 22, 2024
In today’s digital world, businesses are constantly looking for efficient ways to enhance their online visibility and increase their ROI. One potent method is to utilise PPC services. Pay-Per-Click (PPC) advertising can seem daunting at first, yet it’s a powerful tool that can generate significant traffic and leads when executed correctly. This guide aims to demystify the world of PPC, explaining what you can expect and how these services operate.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
NobelBiz
OCTOBER 22, 2024
The customer service world has changed a lot. Speed and efficiency in response to each incoming call these days are becoming increasingly crucial. Seamless experiences are what customers expect from companies today, and every unsatisfactory touch can lead to costly churn or negative word-of-mouth. Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities.
CSM Magazine
OCTOBER 22, 2024
The latest industry report from Call Centre Helper has just landed, and it’s packed with some interesting insights. “ What Contact Centres are Doing Now ” – jointly sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.
Nicereply
OCTOBER 22, 2024
What is a feedback survey? Is it simply a strategy used to gauge customer satisfaction, or is it a means of actively involving and engaging your customers? You may be surprised to learn that it’s both. A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on.
AWS Machine Learning
OCTOBER 22, 2024
To stay competitive, businesses across industries use foundation models (FMs) to transform their applications. Although FMs offer impressive out-of-the-box capabilities, achieving a true competitive edge often requires deep model customization through pre-training or fine-tuning. However, these approaches demand advanced AI expertise, high performance compute, fast storage access and can be prohibitively expensive for many organizations.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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