ShepHyken
OCTOBER 22, 2024
In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, “How do I …?” is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive.
TechSee
OCTOBER 22, 2024
In the ever-evolving landscape of customer experience (CX), businesses are constantly searching for innovative ways to enhance service operations. A key challenge lies in successfully integrating new technologies and ensuring tech adoption by service technicians. TechSee’s approach to optimizing service tech adoption is to focus on the people, processes, and technology involved.
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Balto
OCTOBER 22, 2024
“To Script or Not to Script” For decades, call center scripting software has been at the heart of customer service operations, helping call center agents navigate complex conversations, ensure compliance, and provide a consistent customer experience. Scripts were a necessary tool for agent training, offering clear, pre-written responses to common customer queries.
CSM Magazine
OCTOBER 22, 2024
In today’s competitive environment, exceptional customer service is paramount. Personalization in corporate recognition not only boosts employee morale but also enhances the customer experience. Discover the strategies that can transform your customer service operations. The importance of personalization in corporate recognition As a customer service manager, you understand the value of recognizing your team’s efforts.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
NobelBiz
OCTOBER 22, 2024
The customer service world has changed a lot. Speed and efficiency in response to each incoming call these days are becoming increasingly crucial. Seamless experiences are what customers expect from companies today, and every unsatisfactory touch can lead to costly churn or negative word-of-mouth. Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Genroe
OCTOBER 22, 2024
When casting around for ways to increase sales there are really only two options: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, is often the easiest and the one with the highest ROI. Today we’ll talk about why you should be focusing more […] The post Cross-Selling: How Successful Companies Capture More Value appeared first on Genroe | Customer Experience | Net Promoter Score.
CSM Magazine
OCTOBER 22, 2024
In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Handling these claims properly requires an understanding of the full scope of potential damages, from immediate medical costs to long-term rehabilitation expenses. For this reason it is important to get help from a car accident lawyer in Coral Springs, Florida.
TMP Direct
OCTOBER 22, 2024
In today’s digital age, the e-commerce landscape is more competitive than ever, becoming integral to businesses worldwide. Companies continually seek innovative ways to stand out and capture the attention of their target audiences. As consumer behaviors evolve and technology advances, the need for agility and adaptability has never been more critical.
CSM Magazine
OCTOBER 22, 2024
In today’s fast-paced digital world, customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations and improve customer interactions. Technology is no longer just a backend facilitator—it’s transforming how businesses engage with their customers on every level.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Nicereply
OCTOBER 22, 2024
What is a feedback survey? Is it simply a strategy used to gauge customer satisfaction, or is it a means of actively involving and engaging your customers? You may be surprised to learn that it’s both. A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on.
CSM Magazine
OCTOBER 22, 2024
The latest industry report from Call Centre Helper has just landed, and it’s packed with some interesting insights. “ What Contact Centres are Doing Now ” – jointly sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.
AWS Machine Learning
OCTOBER 22, 2024
You can now create an end-to-end workflow to train, fine tune, evaluate, register, and deploy generative AI models with the visual designer for Amazon SageMaker Pipelines. SageMaker Pipelines is a serverless workflow orchestration service purpose-built for foundation model operations (FMOps). It accelerates your generative AI journey from prototype to production because you don’t need to learn about specialized workflow frameworks to automate model development or notebook execution at scale.
Enghouse Interactive
OCTOBER 22, 2024
Discover the top 5 best practices for overcoming language barriers in multilingual contact centers. Learn how Enghouse Interactive's solutions enhance customer satisfaction, streamline operations, and improve communication across languages.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Help Scout
OCTOBER 22, 2024
Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.
Cisco - Contact Center
OCTOBER 22, 2024
Discover key insights from the SOC Findings Report at RSA Conference 2024, co-released by Cisco and NetWitness for Cybersecurity Awareness Month.
Momentum Telecom
OCTOBER 22, 2024
The real estate industry is rapidly evolving thanks to new technology, shifting consumer expectations, and regulatory changes. More than ever, real estate is an omnichannel experience that leverages multiple communications channels and platforms to streamline the customer experience. Real estate professionals looking to stay competitive, streamline operations, and improve client relationships need the right technology in place, which often means partnering with the right managed solutions provid
FluentStream
OCTOBER 22, 2024
Exciting news! Our innovative approach to supporting our partners recently earned us two industry awards. FluentStream won the 2024 ChannelVision Visionary Spotlight Award and the TMC Friend of the Channel Award. These wins highlight our industry impact, partner-centric approach, and the overall effectiveness. Read More The post FluentStream Recognized for Thriving Channel Partner Program and Impact on UCaaS Adoption Among SMBs appeared first on FluentStream.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
AWS Machine Learning
OCTOBER 22, 2024
To stay competitive, businesses across industries use foundation models (FMs) to transform their applications. Although FMs offer impressive out-of-the-box capabilities, achieving a true competitive edge often requires deep model customization through pre-training or fine-tuning. However, these approaches demand advanced AI expertise, high performance compute, fast storage access and can be prohibitively expensive for many organizations.
CSM Magazine
OCTOBER 22, 2024
In today’s digital world, businesses are constantly looking for efficient ways to enhance their online visibility and increase their ROI. One potent method is to utilise PPC services. Pay-Per-Click (PPC) advertising can seem daunting at first, yet it’s a powerful tool that can generate significant traffic and leads when executed correctly. This guide aims to demystify the world of PPC, explaining what you can expect and how these services operate.
AWS Machine Learning
OCTOBER 22, 2024
Amazon SageMaker is a cloud-based machine learning (ML) platform within the AWS ecosystem that offers developers a seamless and convenient way to build, train, and deploy ML models. Extensively used by data scientists and ML engineers across various industries, this robust tool provides high availability and uninterrupted access for its users. When working with SageMaker, your environment resides within a SageMaker domain, which encompasses critical components like Amazon Elastic File System (Am
Momentum Telecom
OCTOBER 22, 2024
The healthcare industry is undergoing significant transformation, driven by advancements in technology, changing patient expectations, and evolving regulatory requirements. To remain competitive and deliver high-quality care, healthcare providers can greatly benefit from adopting managed solutions that enhance operations and improve patient relationships.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
FluentStream
OCTOBER 22, 2024
Exciting news! Our innovative approach to supporting our partners recently earned us two industry awards. FluentStream won the 2024 ChannelVision Visionary Spotlight Award and the TMC Friend of the Channel Award. These wins highlight our industry impact, partner-centric approach, and the overall effectiveness. Read More The post FluentStream Recognized for Thriving Channel Partner Program and Impact on UCaaS Adoption Among SMBs appeared first on FluentStream.
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