Tue.Feb 11, 2025

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Amazon Q Business simplifies integration of enterprise knowledge bases at scale

AWS Machine Learning

In this new era of emerging AI technologies, we have the opportunity to build AI-powered assistants tailored to specific business requirements. Amazon Q Business , a new generative AI-powered assistant, can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in an enterprises systems. Large-scale data ingestion is crucial for applications such as document analysis, summarization, research, and knowledge management.

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Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective

PeopleMetrics

Back in 2017, I wrote about the critical importance of communication in Voice of Customer (VoC) programs. Looking back and re-reading this chapter, I had to laugh. I was emphasizing daily huddles and paper posters on walls - and while these personal touches still matter (a lot in some cases), AI has revolutionized how we can amplify these communications in ways I never imagined.

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Falcon 3 models now available in Amazon SageMaker JumpStart

AWS Machine Learning

Today, we are excited to announce that the Falcon 3 family of models from TII are available in Amazon SageMaker JumpStart. In this post, we explore how to deploy this model efficiently on Amazon SageMaker AI. Overview of the Falcon 3 family of models The Falcon 3 family, developed by Technology Innovation Institute (TII) in Abu Dhabi, represents a significant advancement in open source language models.

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Unlocking Growth: 6 CX Benefits You Can’t Ignore

Outsource Consultants

How bad is CX today? Just ask any customer. Weve all been therestuck in an IVR loop just trying to reschedule an appointment, arguing with a chatbot that wont escalate a simple issue, or waiting endlessly for a refund that shouldve been automatic. Bad CX isnt just frustratingit drives customers away, erodes trust, and costs brands real revenue. The good news?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Meta SAM 2.1 is now available in Amazon SageMaker JumpStart

AWS Machine Learning

This blog post is co-written with George Orlin from Meta. Today, we are excited to announce that Metas Segment Anything Model (SAM) 2.1 vision segmentation model is publicly available through Amazon SageMaker JumpStart to deploy and run inference. Meta SAM 2.1 provides state-of-the-art video and image segmentation capabilities in a single model. This cutting-edge model supports long-context processing, complex segmentation scenarios, and fine-grained analysis, making it ideal for automating proc

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Building a virtual meteorologist using Amazon Bedrock Agents

AWS Machine Learning

The integration of generative AI capabilities is driving transformative changes across many industries. Although weather information is accessible through multiple channels, businesses that heavily rely on meteorological data require robust and scalable solutions to effectively manage and use these critical insights and reduce manual processes. This solution demonstrates how to create an AI-powered virtual meteorologist that can answer complex weather-related queries in natural language.

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IVR vs Live Agent: What is the Best Solution for Your Business?

NobelBiz

Great customer service goes beyond answering callsits about efficiency, quick problem-solving, and offering customers choices. The key isnt IVR or live agents alone but using both effectively. Automation handles routine tasks, while human agents provide a personal touch. The challenge is balancing both to ensure efficiency without compromising customer satisfaction.

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Student Support 2.0: The Playbook for a Frictionless University Experience

Comm100

Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or an airline website that somehow made it impossible to book a flight without a degree in cryptography. Now imagine that level of friction stretched across four (or more) years of a students life. Thats the reality in many universities today.

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Concentrix Report Reveals AI as a Critical Ingredient in the Transformation of the Insurance Industry 

Concentrix

New research offers keys to cultivating competitive advantage in 2025 and beyond NEWARK, Calif. (Feb. 5, 2025) Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today the results of its independent research into disruptive technologies, including Artificial Intelligence (AI), on the insurance industry.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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How to Create Healthy Competition with QA Agent Rankings

SQM Group

Dive into how you can use agent rankings to create a positive, results-driven environment.

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The Power of Adobe Customer Journey Analytics

Concentrix

Gain a complete view of your customers with Adobe Customer Journey Analytics. Consolidate data, unlock real-time insights, and enhance CX.

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Faster distributed graph neural network training with GraphStorm v0.4

AWS Machine Learning

GraphStorm is a low-code enterprise graph machine learning (ML) framework that provides ML practitioners a simple way of building, training, and deploying graph ML solutions on industry-scale graph data. Although GraphStorm can run efficiently on single instances for small graphs, it truly shines when scaling to enterprise-level graphs in distributed mode using a cluster of Amazon Elastic Compute Cloud (Amazon EC2) instances or Amazon SageMaker.

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Revolutionize Your Designs: Create Custom Fonts with Creative Fabrica’s Free AI Font Generator

CSM Magazine

The world of font design is undergoing a major transformation, thanks to advancements in artificial intelligence. In the past, creating custom fonts required specialized skills and hours of effort. Now, with tools like Creative Fabricas AI-powered Font Generator , designing high-quality, personalized fonts has become quick, easy, and accessible to everyone.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!