Callminer
JULY 22, 2024
Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focused suggestions at the best opportunities.
Customer Service Life
JULY 22, 2024
Image by Vlad Vasnetsov from Pixabay Have you ever assisted a customer and you really, really wanted to find a solution for them? Yes, I know in customer support our goal is almost always to find solutions for customers. I’m talking about that customer that perhaps has a really cool use case or perhaps they have the odds stacked against them and you’re committed to making it work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Joe Rawlinson
JULY 22, 2024
In today’s competitive business landscape, fostering a positive work environment isn’t just about salaries and perks—it’s about showing genuine appreciation for your employees’ hard work. One effective way to do this is through thoughtful, customized merchandise that not only acknowledges their contributions but also motivates them for continued success.
Enghouse Interactive
JULY 22, 2024
Discover leading cloud-based CCaaS solutions. Learn why Enghouse stands out in terms of top-notch reliability, customization, and support. This guide compares the features, pricing, benefits, and limitations of the top 6 providers to help you choose the best for your business.
Advertisement
A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.
Cisco - Contact Center
JULY 22, 2024
We have a shared responsibility to embed cybersecurity at the core of our digital strategies, and we look forward to the opportunity to enhance cyber resilience in Africa—a continent on the brink of a remarkable digital transformation.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
delighted
JULY 22, 2024
In the fast-paced world of ecommerce, it’s crucial to have the right tools and integrations to improve the customer experience and make business operations run smoothly. At Delighted, we know how important it is to have seamless integrations that not only help you collect valuable customer feedback, but also make it easy to act on it. In this post, we’ll explore our top 10 ecommerce integrations and how you can use them to transform your customer experience and ecommerce strategies.
Working Solutions
JULY 22, 2024
In today’s fast-paced and ever-changing business landscape, success is not solely determined by tangible factors such as profits and performance. A company’s culture and the relationships between its employees play a crucial role in driving its success. This is especially true for contact centers, where customer service is the cornerstone of their operations.
Zappix
JULY 22, 2024
Burlington, MA ( BUSINESSWIRE )- Zappix , a leading provider of Digital Patient Engagement Solutions, has announced today that its Digital Patient Engagement Platform is now available in Epic Connection Hub. This significant integration enables healthcare providers to enhance patient interactions and streamline care processes using advanced digital tools. “We are thrilled to have our Digital Patient Engagement Platform available in the Epic Connection Hub,” said Yossi Abraham, Presid
Amplifai Coaching Category
JULY 22, 2024
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top solutions to empower your team leaders, drive agent performance, and elevate customer experience.
Advertisement
Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.
CSM Magazine
JULY 22, 2024
Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. Artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. While the technology is not new, more companies are viewing it as critical to their long-term success.
Amplifai Coaching Category
JULY 22, 2024
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Cisco - Contact Center
JULY 22, 2024
Cisco Decipher is the new knowledge hub helping US Public Sector teams gain insight, expert analysis, and interactive content to face growing cyber threats. Check it out.
Vistio
JULY 22, 2024
In just a couple of years, AI has made significant inroads into the customer service world, promising to revolutionize contact centers with improved efficiency, enhanced customer experiences, and lower operational costs. However, as many recent AI failures in customer service have illustrated, the technology is not without its challenges and risks. Missteps in AI implementation can lead to customer dissatisfaction, privacy breaches, and even reputational damage.
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Concentrix
JULY 22, 2024
Understand the differences between AI vs generative AI and how to apply them effectively throughout your organization.
Expert insights. Personalized for you.
182 
Let's personalize your content