Callminer
JULY 22, 2024
Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focused suggestions at the best opportunities.
Customer Service Life
JULY 22, 2024
Image by Vlad Vasnetsov from Pixabay Have you ever assisted a customer and you really, really wanted to find a solution for them? Yes, I know in customer support our goal is almost always to find solutions for customers. I’m talking about that customer that perhaps has a really cool use case or perhaps they have the odds stacked against them and you’re committed to making it work.
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Cisco - Contact Center
JULY 22, 2024
We have a shared responsibility to embed cybersecurity at the core of our digital strategies, and we look forward to the opportunity to enhance cyber resilience in Africa—a continent on the brink of a remarkable digital transformation.
Joe Rawlinson
JULY 22, 2024
In today’s competitive business landscape, fostering a positive work environment isn’t just about salaries and perks—it’s about showing genuine appreciation for your employees’ hard work. One effective way to do this is through thoughtful, customized merchandise that not only acknowledges their contributions but also motivates them for continued success.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Enghouse Interactive
JULY 22, 2024
Discover leading cloud-based CCaaS solutions. Learn why Enghouse stands out in terms of top-notch reliability, customization, and support. This guide compares the features, pricing, benefits, and limitations of the top 6 providers to help you choose the best for your business.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
SharpenCX
JULY 22, 2024
Read about what new AI technology within contact center software will transform both agent and customer experiences.
Working Solutions
JULY 22, 2024
In today’s fast-paced and ever-changing business landscape, success is not solely determined by tangible factors such as profits and performance. A company’s culture and the relationships between its employees play a crucial role in driving its success. This is especially true for contact centers, where customer service is the cornerstone of their operations.
Zappix
JULY 22, 2024
Burlington, MA ( BUSINESSWIRE )- Zappix , a leading provider of Digital Patient Engagement Solutions, has announced today that its Digital Patient Engagement Platform is now available in Epic Connection Hub. This significant integration enables healthcare providers to enhance patient interactions and streamline care processes using advanced digital tools. “We are thrilled to have our Digital Patient Engagement Platform available in the Epic Connection Hub,” said Yossi Abraham, Presid
Amplifai Coaching Category
JULY 22, 2024
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top solutions to empower your team leaders, drive agent performance, and elevate customer experience.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
JULY 22, 2024
Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. Artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. While the technology is not new, more companies are viewing it as critical to their long-term success.
Amplifai Coaching Category
JULY 22, 2024
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Vistio
JULY 22, 2024
In just a couple of years, AI has made significant inroads into the customer service world, promising to revolutionize contact centers with improved efficiency, enhanced customer experiences, and lower operational costs. However, as many recent AI failures in customer service have illustrated, the technology is not without its challenges and risks. Missteps in AI implementation can lead to customer dissatisfaction, privacy breaches, and even reputational damage.
Cisco - Contact Center
JULY 22, 2024
Cisco Decipher is the new knowledge hub helping US Public Sector teams gain insight, expert analysis, and interactive content to face growing cyber threats. Check it out.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Concentrix
JULY 22, 2024
Understand the differences between AI vs generative AI and how to apply them effectively throughout your organization.
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