Callminer
JULY 22, 2024
Read this blog to learn how real-time agent guidance, leveraging natural language processing and other AI technologies, can give agents customer-focused suggestions at the best opportunities.
Cisco - Contact Center
JULY 22, 2024
We have a shared responsibility to embed cybersecurity at the core of our digital strategies, and we look forward to the opportunity to enhance cyber resilience in Africa—a continent on the brink of a remarkable digital transformation.
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Customer Service Life
JULY 22, 2024
Image by Vlad Vasnetsov from Pixabay Have you ever assisted a customer and you really, really wanted to find a solution for them? Yes, I know in customer support our goal is almost always to find solutions for customers. I’m talking about that customer that perhaps has a really cool use case or perhaps they have the odds stacked against them and you’re committed to making it work.
Enghouse Interactive
JULY 22, 2024
Discover leading cloud-based CCaaS solutions. Learn why Enghouse stands out in terms of top-notch reliability, customization, and support. This guide compares the features, pricing, benefits, and limitations of the top 6 providers to help you choose the best for your business.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Joe Rawlinson
JULY 22, 2024
In today’s competitive business landscape, fostering a positive work environment isn’t just about salaries and perks—it’s about showing genuine appreciation for your employees’ hard work. One effective way to do this is through thoughtful, customized merchandise that not only acknowledges their contributions but also motivates them for continued success.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
SharpenCX
JULY 22, 2024
Read about what new AI technology within contact center software will transform both agent and customer experiences.
Working Solutions
JULY 22, 2024
In today’s fast-paced and ever-changing business landscape, success is not solely determined by tangible factors such as profits and performance. A company’s culture and the relationships between its employees play a crucial role in driving its success. This is especially true for contact centers, where customer service is the cornerstone of their operations.
Zappix
JULY 22, 2024
Burlington, MA ( BUSINESSWIRE )- Zappix , a leading provider of Digital Patient Engagement Solutions, has announced today that its Digital Patient Engagement Platform is now available in Epic Connection Hub. This significant integration enables healthcare providers to enhance patient interactions and streamline care processes using advanced digital tools. “We are thrilled to have our Digital Patient Engagement Platform available in the Epic Connection Hub,” said Yossi Abraham, Presid
Amplifai Coaching Category
JULY 22, 2024
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top solutions to empower your team leaders, drive agent performance, and elevate customer experience.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Vistio
JULY 22, 2024
In just a couple of years, AI has made significant inroads into the customer service world, promising to revolutionize contact centers with improved efficiency, enhanced customer experiences, and lower operational costs. However, as many recent AI failures in customer service have illustrated, the technology is not without its challenges and risks. Missteps in AI implementation can lead to customer dissatisfaction, privacy breaches, and even reputational damage.
Amplifai Coaching Category
JULY 22, 2024
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Cisco - Contact Center
JULY 22, 2024
Cisco Decipher is the new knowledge hub helping US Public Sector teams gain insight, expert analysis, and interactive content to face growing cyber threats. Check it out.
Concentrix
JULY 22, 2024
Understand the differences between AI vs generative AI and how to apply them effectively throughout your organization.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
CSM Magazine
JULY 22, 2024
Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. Artificial intelligence (AI) software and solutions are on the cusp of revolutionizing the call center industry. While the technology is not new, more companies are viewing it as critical to their long-term success.
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