This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Far too many customer success organizations know they need to start implementing digital customer success, but just dont know where or how to start. And thats understandable. Its a new endeavor, and there arent currently many resources that explain how to begin implementing effective digital CS programs. However, the outcomes of having these programs in place are exciting, which is why many organizations want to start diving into digital CS.
Creating a productive and comfortable contact center is crucial for both employee wellbeing and business success. For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover , and enhances productivityall while improving customer interactions. In this article, well explore practical tips on how to design an ergonomic and comfortable contact center that prioritizes employee wellbeing and leads to higher performance.
Reading Time: 14 minutes Table of contents Introduction The artificial intelligence (AI) boom of the past few years has offered a variety of new solutions to many industries and call centers are no different. Through clever applications of new technology, call centers and their customers can greatly benefit from increased efficiency and a higher quality of service.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Reading Time: 15 minutes Table of contents Introduction Contact centers are the frontline of customer interactions, and agent performance directly impacts customer satisfaction, loyalty, and business success. But how do you keep agents motivated, focused, and empowered to deliver their best? The answer lies in setting clear, measurable call center performance goals.
Today, we are excited to announce that Mistral-NeMo-Base-2407 and Mistral-NeMo-Instruct-2407 twelve billion parameter large language models from Mistral AI that excel at text generationare available for customers through Amazon SageMaker JumpStart. You can try these models with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models that can be deployed with one click for running inference.
Sign up to get articles personalized to your interests!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Today, we are excited to announce that Mistral-NeMo-Base-2407 and Mistral-NeMo-Instruct-2407 twelve billion parameter large language models from Mistral AI that excel at text generationare available for customers through Amazon SageMaker JumpStart. You can try these models with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models that can be deployed with one click for running inference.
Have you ever been so captivated by a game that you lost track of time while completing quests or levelling up? Now, picture your customers experiencing the same thrill whenever they interact with your brand. Though it might sound far-fetched, this outcome is completely achievable with a marketing gamification consultancy. In this era of short attention spans, gamified marketing seeks to attract customers and keep them coming back by delivering fun and compelling brand experiences.
Assessing the development level of a team member is an essential process in understanding their skills, growth potential, and the support they require. This evaluation helps leaders provide the right guidance and opportunities to help individuals reach their full potential. Here are key steps to assess the development level of a team member: Assess Skill Competence Technical skills : Evaluate their proficiency in the specific tasks or tools required for their role.
Amazon has successfully completed an initial test of delivery drones in Italy, marking the first European country for this service. The test took place on December 4 in San Salvo, a town in the central Abruzzo region, and utilized the new MK-30 drone with advanced automation and Amazon’s computer vision program for safe navigation. The MK-30 drone weighs around 36 kilos, has a range of 24 kilometers for a round trip, and can deliver packages of up to 2.5 kilos.
In the era of globalization and interconnected supply chains, the significance of robust Third-Party Risk Management (TPRM) strategies has become undeniable. Businesses increasingly rely on a network of vendors and partners to support their operations, exposing them to various risks ranging from operational disruptions to data breaches. Implementing a comprehensive third-party risk framework ensures that organizations can not only identify potential risks but also manage and mitigate them effect
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The World Wide Web is well and truly a global phenomenon, with a host of new sites being created daily in countries and territories all across the world. Many of those locations have their own specific international domain names, like.au for Australia or.de for Germany. For a long time, these types of domain names were relatively obscure and not that popular, with most site creators favoring more generic and universal domain names, like.com.
Kore.ai has introduced AI for Work, an Agentic AI Platform which merges enterprise search, workflow automation, and multi-agent orchestration to enhance productivity and streamline operations. The platform offers secure enterprise search with role-based access, a universal orchestrator for complex workflows, an enterprise marketplace with pre-built AI solutions, and agentic applications for multi-step workflows.
We organize all of the trending information in your field so you don't have to. Join 34,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
52 
Let's personalize your content