TechSee

JANUARY 27, 2025

Artificial Intelligence (AI) is more than just automation; it’s about making smart decisions. That’s where AI Reasoning comes into play. Reasoning enables machines to think, learn, and make decisions based on data, experience, and context. In this blog post, I’ll explain what Reasoning is, why it matters in customer service, and how it elevates customer experiences.

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AWS Machine Learning

JANUARY 27, 2025

Amazon has introduced two new creative content generation models on Amazon Bedrock : Amazon Nova Canvas for image generation and Amazon Nova Reel for video creation. These models transform text and image inputs into custom visuals, opening up creative opportunities for both professional and personal projects. Nova Canvas, a state-of-the-art image generation model, creates professional-grade images from text and image inputs, ideal for applications in advertising, marketing, and entertainment.

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Callminer

JANUARY 27, 2025

Effective call center agents are crucial in shaping customer experience and fostering brand loyalty. Read this blog for top tips to measuring and improving call center agent effectiveness.

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CSM Magazine

JANUARY 27, 2025

Setting up a bookkeeping system is a crucial step for any startup. A well-organized bookkeeping system helps you track your financial health, manage cash flow, and prepare for tax season. Heres a step-by-step guide to help you establish an effective bookkeeping system for your startup. 1. Understand the Basics of Bookkeeping Before diving into the setup, its essential to understand some basic bookkeeping concepts: Double-Entry Accounting: This method records each transaction in two accounts, ens

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Vistio

JANUARY 27, 2025

In contact centers, scripts have long been a cornerstone of customer interactions. They provide agents with structured responses, ensuring consistency and compliance while also helping to streamline call handling times. But as customer demands grow more complex and situations become less predictable, relying solely on scripts can hinder an agents ability to deliver exceptional service.

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Calabrio

JANUARY 27, 2025

Customer Interaction Analytics How to Use Contact Center Speech Analytics Share Speech analytics solutions gather insights into the performance of contact centers and other operating areas within an enterprise.These solutions analyze recorded conversations, which means that they know what is happening in the contact center and can often identify what needs to be done to resolve the issues.

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CSM Magazine

JANUARY 27, 2025

Applied Labs founders Soham Waychal and Michael Woo As businesses struggle with unreliable AI solutions, Scale AI veterans secure seed funding to bring maximum reliability to AI agents in support and operations. Every company today faces mounting pressure to deploy AI, but most solutions fall short on reliability and cannot handle complex, critical workflows.

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Calabrio

JANUARY 27, 2025

Customer Experience How to Use Contact Center Speech Analytics Share Speech analytics solutions gather insights into the performance of contact centers and other operating areas within an enterprise.These solutions analyze recorded conversations, which means that they know what is happening in the contact center and can often identify what needs to be done to resolve the issues.

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ChurnZero

JANUARY 27, 2025

Could you increase your customer teams productivity by 30 to 50 percent in the next 18 to 36 months? Or, to put it another way, could a CSM on your team, currently managing a $2m book of business, handle a $3m book of business with the same effectiveness by the end of 2027? You might hesitate to answer, but this is what your board and executives will expect, says You Mon Tsangand to meet those expectations, youll need to get on board with an AI-powered customer program.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Blueship Call Center

JANUARY 27, 2025

In todays competitive business landscape, delivering an exceptional customer experience has become a cornerstone for success. Inbound Call Centers play a pivotal role in ensuring that businesses provide seamless support and build lasting relationships with their customers. Particularly, Inbound Call Centers in India have emerged as global leaders in this domain, offering unparalleled services that prioritize customer satisfaction and loyalty.

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Outsource Consultants

JANUARY 27, 2025

Contact center key performance indicators (KPIs) are critical for measuring and improving customer service operations. At Outsource Consultants, we understand the pivotal role these metrics play in driving success and enhancing customer experiences. This guide explores the most important KPIs across three key areas: customer satisfaction, operational efficiency, and agent performance.

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Concentrix

JANUARY 27, 2025

Foster long-term sports fan engagement and retention by looking to foundational loyalty principles to cultivate deep connections with every fan.

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Outsource Consultants

JANUARY 27, 2025

The Philippines has become a powerhouse in the world of outsourcing, particularly for call center services. With its unique blend of cultural affinity, language proficiency, and cost-effectiveness, Philippines outsourcing offers businesses a competitive edge in customer experience. At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries.

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Momentum Telecom

JANUARY 27, 2025

ebook download Practical tips to boost collaboration and optimize your Microsoft Teams deployment Microsoft Teams is already essential to your daily work and collaboration, but there is still more potential to unlock. Authored by our very own Microsoft MVP, Mark Vale , this short ebook provides five straightforward tips to help you maximize your Teams deployment.

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AWS Machine Learning

JANUARY 27, 2025

Amazon SageMake r provides a seamless experience for building, training, and deploying machine learning (ML) models at scale. Although SageMaker offers a wide range of built-in algorithms and pre-trained models through Amazon SageMaker JumpStart , there are scenarios where you might need to bring your own custom model or use specific software dependencies not available in SageMaker managed container images.

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Momentum Telecom

JANUARY 27, 2025

ebook download How to successfully migrate to a Microsoft Teams phone system In todays hybrid work reality, traditional phone systems cant keep up with evolving communication demands. This ebook shows you how to streamline your business by moving to Microsoft Teams Phone, unifying voice, video, and collaboration in one platform. Youll get step-by-step guidancefrom evaluating your current setup and planning your rollout to training employees and leveraging Microsofts built-in tools for a smooth t

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Zappix

JANUARY 27, 2025

Burlington, MA ( EINPresswire ) Zappix , a leading provider of Digital Patient Engagement solutions, is proud to announce its participation in the Massachusetts Health & Hospital Associations (MHA) 88th Annual Meeting , taking place on January 30, 2025. The event will bring together healthcare professionals, thought leaders and industry experts to discuss the latest trends and innovations in healthcare.

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Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

CSM Magazine

JANUARY 27, 2025

Vietnamese online casino players are always looking for the best strategies on maximizing their winnings. You could get it done on a platform like 1Win Vietnam. This guide will feature tips on how you can get it done. While there are no guarantees for a win, using these tips will give you a bit of a strategic advantage. Playing your favorite online casino games can be fun and exciting.

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Anexa BPO

JANUARY 27, 2025

El futuro de los agentes de contact center es el trabajo remoto. El auge del home office ha demostrado que es posible brindar un servicio de calidad desde cualquier lugar. Esta modalidad ofrece mltiples beneficios como mayor flexibilidad, reduccin de costos para las empresas y una mejor conciliacin laboral y personal para los empleados. Los agentes del futuro sern profesionales altamente capacitados que aprovecharn las tecnologas digitales para conectar con los clientes de manera ms eficiente y

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