Sun.Sep 15, 2024

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Top 5 Customer Service & CX Articles for Week of September 16, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Beat Your Best Quality Scores – 15 Quick Wins by Megan Jones (Call Centre Helper) Improving quality scores in customer service is an ongoing process that requires dedication, effective communication, and continuous training.

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U.S. Tax Reform Can Fuel AI and Cybersecurity Innovation

Cisco - Contact Center

As the U.S. Congress thinks about the parameters of a 2025 tax package, several areas could significantly shape innovation in AI and cybersecurity and serve as a catalyst for beneficial technology breakthroughs.