ShepHyken
NOVEMBER 12, 2024
I was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting was a discussion about why a client would leave. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations.
SQM Group
NOVEMBER 12, 2024
A simple yet powerful communication technique that enhances overall call flow.
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AWS Machine Learning
NOVEMBER 12, 2024
In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. This is done by providing large language models (LLMs) in-context sample data with features and labels in the prompt. The results are similar to fine-tuning LLMs without the complexities of fine-tuning models.
Upstream Works
NOVEMBER 12, 2024
This post is a summary of Upstream Works CEO, Rob McDougall's talk at Fall ’24 AI/COMM titled The AI Revolution in CX. The post The AI Revolution & Creating Super Agents appeared first on Upstream Works.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Cisco - Contact Center
NOVEMBER 12, 2024
The new Cisco Wi-Fi 7 access points are more than just upgrades. Our high-end 9176 and 9178 models represent a fundamental reimagining of what’s possible in wireless networking.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
NOVEMBER 12, 2024
Learn more about why the Cisco Foundation invested in Carbon Reform, a startup with solutions that address both indoor air quality and energy efficiency, through its Regenerative Future Fund.
CSM Magazine
NOVEMBER 12, 2024
Customer service is something you need to get right regardless of the industry you work in, but it’s especially important for lenders. For customers to trust you to provide financial solutions, you need to demonstrate that you’ll provide excellent customer service throughout the lending process. This article will discuss 5 of the most effective ways to optimize your customer service in lending, ensuring you establish your business’ reliability and increase customer satisfaction.
Vistio
NOVEMBER 12, 2024
Stress among agents isn’t just an inconvenience—it’s a silent performance killer. Studies show that agent stress levels directly impact customer experience (CX) scores, leaving many organizations wondering why their customer satisfaction rates aren’t hitting the mark. According to recent statistics, over 70% of contact center agents report feeling high levels of stress on a daily basis, and this pressure can lead to burnout, increased turnover, and ultimately, lower CX scores.
CSM Magazine
NOVEMBER 12, 2024
It’s well-known that keeping an existing customer is far more cost-effective than acquiring a new one. This understanding has pushed customer retention to the forefront in many businesses today. Yet, while companies have embraced new marketing strategies, retention strategies often lag, with many relying on outdated methods. For those organisations that are looking to carve out a competitive advantage in the publishing industry, developing new ways of building customer loyalty has never been mor
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Amplifai Coaching Category
NOVEMBER 12, 2024
Explore the essentials of modern call center agent coaching, challenges, and how AI capabilities help build a high-performing customer service team.
Cisco - Contact Center
NOVEMBER 12, 2024
Discover how the University of Wollongong's partnership with Cisco is setting a new standard in hybrid learning by leveraging cutting-edge technology to enhance student experiences and achieve global recognition.
Concentrix
NOVEMBER 12, 2024
Better understand auto buyer behaviors and preferences regarding innovation, empowering you to make informed decisions and drive success.
Cisco - Contact Center
NOVEMBER 12, 2024
After growing up in a military family and serving himself, see how CX Catalyst Renewal Specialist Jeremy R. found a place to call home as his true self at Cisco.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
JustCall
NOVEMBER 12, 2024
“What keeps you up at night nowadays?” “Besides my two-year-old? Artificial Intelligence.” is how I replied a few months ago, and then we doubled down on making it work for you. We’ve dreamt about this for weeks and spent sleepless nights building it: a smarter way to handle inbound sales calls around the clock. Today, it’s here — AI Voice Agent is ready to assist your sales team 24/7.
Cisco - Contact Center
NOVEMBER 12, 2024
Wi-Fi 7 offers faster speeds, lower latency, and enhanced performance, enabling businesses to handle growing data demands and support advanced applications like AR, IoT, and telemedicine. The convergence of Wi-Fi 7 and 5G, along with OpenRoaming, ensures seamless, reliable connectivity across industries, improving operational efficiency and customer experiences.
AWS Machine Learning
NOVEMBER 12, 2024
This post is co-written with Etzik Bega from Agmatix. Agmatix is an Agtech company pioneering data-driven solutions for the agriculture industry that harnesses advanced AI technologies, including generative AI, to expedite R&D processes, enhance crop yields, and advance sustainable agriculture. Focused on addressing the challenge of agricultural data standardization, Agmatix has developed proprietary patented technology to harmonize and standardize data, facilitating informed decision-making
OctopusTech
NOVEMBER 12, 2024
The marketing world of 2025 is rewriting its own rules at the speed of thought. What we’re seeing now is a blend of human psychology and machine intelligence that’s creating entirely new ways to connect with people. The past few years have brought shifts that would have seemed like science fiction just a decade ago. But the changes coming in 2025 aren’t just about flashy new tech or following the latest trends.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
NobelBiz
NOVEMBER 12, 2024
How Does VoIP Pricing Work? As more businesses migrate to internet-based solutions, VoIP (Voice over Internet Protocol) phone systems have become a popular choice. They are flexible, cost-effective, and have a lot of comprehensive features. Traditional phone systems rely on costly infrastructure, VoIP, on the other hand, uses the internet to handle calls, making it a more affordable option with numerous advanced features.
CSM Magazine
NOVEMBER 12, 2024
Selling your house quickly can feel like a race against time, especially if you’re relocating, facing financial challenges, or just want to move on to the next chapter of your life. But how can you speed up the process without settling for a lower price? In this guide, we’ll explore effective strategies and insider tips to help you sell your house fast while still getting a fair deal.
Dialer 360
NOVEMBER 12, 2024
For businesses looking to handle more calls without sacrificing call quality, a predictive dialer is the perfect solution. Useless dialing wastes time and money in your call center. Gone are the days when agents used to dial the numbers to call clients manually. The manual dialing system was very time-consuming and hectic for call center agents. Before calling, they wait for customers to pick up the call as well as manage other things.
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