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As developments in artificial intelligence ( AI ) advanced, the technology has become more than just a buzzword in the business world. Contact centre operators have emerged as first-movers in the adoption of AI solutions. Investment in AI continues to accelerate as the technology delivers tangible returns on investment across frontline engagement and back-office functions by reducing costs and improving operational efficiencies.
The Assembly Hollywood | ACAMS Connect with us at booth #20 Join us at The Assembly Europe 2025 by ACAMS, the global anti-financial crime conference series. Be prepared for whats next.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is building trust important in business? How to get more customers? How can businesses stand out at the beginning of the buyer’s journey? Why is it important for businesses to adapt to buyers’ changing behaviors and needs? How has the shift to online research influenced how businesses approach customer interactions?
Large language models (LLMs) have raised the bar for human-computer interaction where the expectation from users is that they can communicate with their applications through natural language. Beyond simple language understanding, real-world applications require managing complex workflows, connecting to external data, and coordinating multiple AI capabilities.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
In todays fast-paced business landscape, organizations are continuously evolving to optimize their operations and enhance efficiency. Traditional Business Process Outsourcing (BPO) has long been the go-to model for cost-effective process management, but the rise of AI and automation is shifting the focus towards Business Transformation Outsourcing (BTO).
Generative AI enables us to accomplish more in less time. Text-to-SQL empowers people to explore data and draw insights using natural language, without requiring specialized database knowledge. Amazon Web Services (AWS) has helped many customers connect this text-to-SQL capability with their own data, which means more employees can generate insights.
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Generative AI enables us to accomplish more in less time. Text-to-SQL empowers people to explore data and draw insights using natural language, without requiring specialized database knowledge. Amazon Web Services (AWS) has helped many customers connect this text-to-SQL capability with their own data, which means more employees can generate insights.
Creating engaging content isn’t just about what you share it’s about when and how you share it. A well-planned content calendar serves as your roadmap to success, helping you deliver the right message at the right time to captivate your audience. Think of your content calendar as a strategic powerhouse that drives twice the engagement compared to ad-hoc posting.
It’s already a cliche to say that AI will be a game-changer for contact centers, but as many early adopters have learned the hard way, its not a cure-all. For all the improvements AI has already made in the world of CX, there are just as many stories of AI falling short of expectations and eroding trust in brands. So let’s break down what AI can realistically handle today, what still requires a human touch, and how to future-proof your CX strategy by blending the best of both worlds.
In our customer experience consulting engagements with organizations from travel and transportation to corporate environments, we see the same six challenges to delivering seamless customer experiences. The struggle to deliver experiences that meet and exceed customer expectations across these six fronts threaten the CX-ROI connection necessary to shift customer experience from a cost center to a revenue driver.
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