CSM Magazine

JANUARY 3, 2025

Empathy is essential in customer support, but how do you know if its actually making a difference? Measuring empathy might sound trickyafter all, how do you quantify something so emotional? But there are effective ways to assess its impact. By using customer feedback and tracking specific metrics, you can see just how empathy shapes the customer experience and drives your teams success.

Customer Support 52

Customer Support Feedback Surveys Metrics 52

WiserOwl Blog

JANUARY 3, 2025

Discover how data-driven CX bridges the gap between data and action, aligning customer experience with financial performance.

Customer Experience 52

Customer Experience 52

CSM Magazine

JANUARY 3, 2025

Businesses are no longer confined to local or regional markets. Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. This expansion necessitates robust multilingual customer support to cater to a varied clientele effectively. Multilingual customer support not only bridges language gaps but also enhances customer satisfaction, fosters loyalty, and drives business growth.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

OctopusTech

JANUARY 3, 2025

When it comes to marketing and sales, outbound calling is one of the most effective strategies. Done right, it can help increase brand awareness, conversion rates, sales, and general revenue. While most businesses rely on outbound calling to reach wider markets, others miss out on this unique opportunity. What is an Outbound Call? An outbound call is a call initiated by a company to customers for specific purposes, usually to generate their interest in your companys products or services.

Inbound sales 62

Inbound sales call center software Call Center Technical Support 62

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise