AWS Machine Learning
DECEMBER 5, 2024
As generative AI continues to drive innovation across industries and our daily lives, the need for responsible AI has become increasingly important. At AWS, we believe the long-term success of AI depends on the ability to inspire trust among users, customers, and society. This belief is at the heart of our long-standing commitment to building and using AI responsibly.
Upstream Works
DECEMBER 5, 2024
Explore three key questions that leaders must address for successful implementation of AI in contact centers. The post Are You Ready for Contact Center AI? 3 More Questions to Consider appeared first on upstreamworks.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
DECEMBER 5, 2024
Today, organizations are constantly seeking ways to use advanced large language models (LLMs) for their specific needs. These organizations are engaging in both pre-training and fine-tuning massive LLMs, with parameter counts in the billions. This process aims to enhance model efficacy for a wide array of applications across diverse sectors, including healthcare, financial services, and marketing.
CSM Magazine
DECEMBER 5, 2024
In the modern business landscape, creating a diverse customer service team is both a moral imperative and a strategic advantage. In fact, diversity, equity, and inclusion (DEI) are some of the key trends shaping modern recruitment and hiring practices — signaling a vital need for customer service teams to reflect these values. What’s more, by fostering a culture of inclusivity, companies can enhance problem-solving capabilities, increase customer loyalty, and improve overall service quality.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Vistio
DECEMBER 5, 2024
Traditional contact center training often focuses on preparing agents for their first day on the job, but what about day 101—or day 1,001? Even the most comprehensive onboarding programs can’t account for the full range of challenges agents will face throughout their careers. Customer needs evolve, processes change, and every agent encounters situations that push their limits.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Kapta Customer Success
DECEMBER 5, 2024
Effective strategies for customer renewals, emphasizing value delivery, early engagement, and structured processes to ensure long-term customer satisfaction and retention.
CSM Magazine
DECEMBER 5, 2024
Verint has introduced a new CX/EX Scoring Bot in the Verint Open Platform, offering real-time insights on customer and employee experiences. The bot utilizes proprietary AI models to provide immediate feedback on customer experience, agent satisfaction, and emotional connections between customers and agents. By delivering real-time scores for both CX and EX in every call, contact center teams can enhance interactions and improve customer satisfaction.
Concentrix
DECEMBER 5, 2024
Navigate the future of online betting and gaming with solutions that protect player safety, ensure compliance, and foster fair play and engagement.
CSM Magazine
DECEMBER 5, 2024
Elizabethtown Gas has been ranked as the top midsize utility in the East for Customer Satisfaction with Residential Natural Gas Service by J.D. Power for the 10th consecutive year. South Jersey Gas secured the second position in the rankings, with Elizabethtown Gas leading in categories such as Safety & Reliability, Billing & Payment, Price, Corporate Citizenship, and Communications.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Concentrix
DECEMBER 5, 2024
Get on track with modern railroad solutions that ensure connected, comfortable journeys and drive sustainable growth.
CSM Magazine
DECEMBER 5, 2024
Customer experience (CX) has become a defining factor in how businesses attract and retain customers. But who should your CX team report to? Companies that prioritize CX are more likely to see higher customer satisfaction, loyalty, and long-term success. However, one major challenge for businesses lies in structuring their CX teams, particularly figuring out who the CX team should report to.
Brad Cleveland Blog
DECEMBER 5, 2024
One of my newest LinkedIn Learning courses, Championing the Customer in Everything You Do, outlines the CENTERED approach – simple steps anyone can take to keep the customer front and center. This video discusses the second step: Engage proactively. Take … Continue reading → The post Champion the Customer: Make It Easy, Make It Happen, Show You Care appeared first on Brad Cleveland.
AWS Machine Learning
DECEMBER 5, 2024
Generative AI has empowered customers with their own information in unprecedented ways, reshaping interactions across various industries by enabling intuitive and personalized experiences. This transformation is significantly enhanced by Retrieval Augmented Generation (RAG), which is a generative AI pattern where the large language model (LLM) being used references a knowledge corpus outside of its training data to generate a response.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
VirtualPBX
DECEMBER 5, 2024
Its the holidays, and while that typically comes with extra efforts, increased profits, and seasonal fluctuations, it also comes with bad actors, scam artists, and fraudsters looking to take advantage of the excitement and lack of routine. Small and medium-sized businesses can be especially vulnerable as a large number of cyber attacks capitalize on communication channels like email, text, and phone calls, in addition to seasonal fluctuations often experienced in companies of this size.
CSM Magazine
DECEMBER 5, 2024
Artificial intelligence (AI) writing tools have exploded in popularity recently. Apps like Smodin promise to help anyone write faster and better. But can AI really improve your writing skills? This article explores the pros and cons of using AI writing assistants. What is AI Writing Assistance? AI writing tools utilize advanced machine learning algorithms to generate, enhance, and edit text.
VirtualPBX
DECEMBER 5, 2024
It’s the holidays, and while that typically comes with extra efforts, increased profits, and seasonal fluctuations, it also comes with bad actors, scam artists, and fraudsters looking to take advantage of the excitement and lack of routine. Small and medium-sized businesses can be especially vulnerable as a large number of cyber attacks capitalize on communication channels like email, text, and phone calls, in addition to seasonal fluctuations often experienced in companies of this size.
Expert insights. Personalized for you.
102 
Let's personalize your content