Upstream Works
SEPTEMBER 28, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Unlocking the Potential of Generative AI in Contact Centers appeared first on Upstream Works.
Beyond Philosophy
SEPTEMBER 28, 2023
My two favorite Muppets were Statler and Waldorf. You might remember these were the two old guys that sat on the balcony and heckled the show. However, instead of cleverly improving the comedy of the vaudeville-style variety show in the 70s, I will heckle the restaurant experience. Not only that, but we will also use their example for what not to do in yours.
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Cyara
SEPTEMBER 28, 2023
Today’s contact centers are under pressure to innovate and evolve faster than ever. As digital transformation takes hold across all industries, businesses must quickly adapt and update their tools for customer engagement to more efficiently grow and expand their operations. And as we’ll discover, regression testing services play a crucial role in this.
TechSee
SEPTEMBER 28, 2023
Generative AI holds incredible potential. However, using ChatGPT is like using MS-DOS. Users have to learn a whole new set of prompts and skills. Generative AI isn’t yet built for mainstream user adoption. What would it take to make people want Generative AI? If service leaders could bridge this user experience gap, if they could deliver Generative AI-powered service as user-friendly and intuitive as a human agent, would customers use it?
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
SEPTEMBER 28, 2023
In the rapidly evolving world of AI and machine learning (ML), foundation models (FMs) have shown tremendous potential for driving innovation and unlocking new use cases. However, as organizations increasingly harness the power of FMs, concerns surrounding data privacy, security, added cost, and compliance have become paramount. Regulated and compliance-oriented industries, such as financial services, healthcare and life sciences, and government institutes, face unique challenges in ensuring the
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
SEPTEMBER 28, 2023
This post is co-written with Ilan Geller and Shuyu Yang from Accenture. Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. With constantly evolving operations, processes, policies, and compliance requirements, it can be extremely difficult for employees and customers to stay up to date.
VirtualPBX
SEPTEMBER 28, 2023
Effective call center management is paramount to ensure customer satisfaction and operational efficiency. Fortunately, advancements in technology have made it easier than ever for call center managers to stay on top of their operations. One such tool, available on the VirtualPBX Premier Plan, is Live Dashboards , which provides call centers with a centralized hub to monitor queues, agent performance, and real-time call statistics.
AWS Machine Learning
SEPTEMBER 28, 2023
Companies use time series forecasting to make core planning decisions that help them navigate through uncertain futures. This post is meant to address supply chain stakeholders, who share a common need of determining how many finished goods are needed over a mixed variety of planning time horizons. In addition to planning how many units of goods are needed, businesses often need to know where they will be needed, to create a geographically optimal inventory.
Cisco - Contact Center
SEPTEMBER 28, 2023
Zero trust network access (ZTNA) is the ideal alternative to cellular gateways and VPN solutions for remote access. But in OT environments, ZTNA needs to be distributed.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
AWS Machine Learning
SEPTEMBER 28, 2023
In the world of data-driven decision-making, time series forecasting is key in enabling businesses to use historical data patterns to anticipate future outcomes. Whether you are working in asset risk management, trading, weather prediction, energy demand forecasting, vital sign monitoring, or traffic analysis, the ability to forecast accurately is crucial for success.
LiveVox
SEPTEMBER 28, 2023
10 Key Statistics About AI-Driven Customer Experience in Financial Services The post 10 Key Statistics About AI-Driven Customer Experience in Financial Services appeared first on LiveVox.
Lumoa
SEPTEMBER 28, 2023
content Lumoa Product News for September 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms.
Cisco - Contact Center
SEPTEMBER 28, 2023
In the ever-changing landscape of cybersecurity, the concept of Zero Trust has emerged as a crucial defense against sophisticated threats.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Avoxi
SEPTEMBER 28, 2023
Not all number types have the capabilities to make outbound calls. Learn the ones that do and more here.
Cisco - Contact Center
SEPTEMBER 28, 2023
In Hispanic Heritage Month, we celebrate all of our Hispanic students and alums of Cisco Networking Academy’s IT skills-to-jobs program.
CSM Magazine
SEPTEMBER 28, 2023
Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. With end-to-end digital workflows, integration with the Xero accounting package, networking with other BigChange users, and an online customer booking portal, BigChange has already transformed the management of the mobile
Nuance
SEPTEMBER 28, 2023
… Exploring quality assurance for AI diagnostic decision support technologies: Key takeaways Read More » The post Exploring quality assurance for AI diagnostic decision support technologies: Key takeaways appeared first on What’s Next blog.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
SEPTEMBER 28, 2023
Marsh Finance , one of the UK’s leading car finance companies, is working with Sabio Group on a project that will dramatically enhance interaction experiences with its customers and brokers. The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary.
Help Scout
SEPTEMBER 28, 2023
Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page.
CSM Magazine
SEPTEMBER 28, 2023
Designing a gaming website with a focus on providing an excellent user experience is crucial to attract and engage your target audience. From intuitive navigation and mobile-friendly design to free game demos and a clear and easy way to contact your customer support, take advantage of these tips to take your user experience to the next level and leave your customers satisfied.
Help Scout
SEPTEMBER 28, 2023
“Having the ability to know exactly how we're performing and having it laid out in a straightforward, visual way makes things really simple for us.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
kommunicate
SEPTEMBER 28, 2023
Last Updated on September 28, 2023 Companies continue to invest in tech and resources, but the struggle to delight customers with exceptional support continues. For the past several years, most organizations have responded to this challenge by throwing back more and more technology to fix their CX efforts. According to a recent report from Grand [.] The post The AI Frontier: Delivering Exceptional Customer Experience appeared first on Kommunicate Blog.
Concentrix
SEPTEMBER 28, 2023
Concentrix is proud to announce the launch of our partnership with Apple to tackle mental health in the workplace with the development of a new platform called ESNTL Wellness.
Help Scout
SEPTEMBER 28, 2023
Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.
SmartKarrot
SEPTEMBER 28, 2023
Customer renewals are the benchmark for successful customer relationships and the cherry on top of every business’s revenue sundae. Yet, like all things worthy, the path to securing these renewals isn’t always easy. It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
AWS Machine Learning
SEPTEMBER 28, 2023
From startups to enterprises, organizations of all sizes are getting started with generative AI. They want to capitalize on generative AI and translate the momentum from betas, prototypes, and demos into real-world productivity gains and innovations. But what do organizations need to bring generative AI into the enterprise and make it real? When we talk to customers, they tell us they need security and privacy, scale and price-performance, and most importantly tech that is relevant to their busi
SmartKarrot
SEPTEMBER 28, 2023
The ever increasing competition in the business setting calls for entrepreneurs to find strategies they can use to make sure their brands stay ahead of their rivals. One way small businesses can do so is by enhancing their business processes using business process management tools that help in refining business operations. However, small businesses often have reservations when it comes to adopting new technologies, such as process management software.
AWS Machine Learning
SEPTEMBER 28, 2023
We’re excited to announce that Amazon SageMaker Canvas now offers a quicker and more user-friendly way to create machine learning models for time-series forecasting. SageMaker Canvas is a visual point-and-click service that enables business analysts to generate accurate machine learning (ML) models without requiring any machine learning experience or having to write a single line of code.
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