Tethr

APRIL 10, 2024

Traditional call listening is inefficient. Here are several ways you can use technology to effectively scale your call listening and improve agent performance.

Contact Center 89

Contact Center Technology 89

Callminer

APRIL 10, 2024

Today's companies face a variety of challenges in maintaining customer satisfaction. This blog why it's important, how to improve customer satisfaction in the current landscape, and more.

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41

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively. In this article, we will discuss how the combination of AI and human intuition can be applied to a range of sectors to help solve problems preemptively.

Customer Service 104

Customer Service Chatbots Analytics Big data 104

Cisco - Contact Center

APRIL 10, 2024

Cisco enters strategic partnerships like the one with Nutanix in order to leverage our strengths in data center infrastructure with the complementary strengths of industry leaders.

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91

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. With 48% of consumers stating they believe the lack of human interaction will negatively affect the service quality, and 54% of customers preferring to solve issues over the phone , offering seamless voice interactions is crucial for any leading contact center organization.

Management 64

Management Call Logging CRM Call flow 64

Cisco - Contact Center

APRIL 10, 2024

Several years back, I had an insightful conversation with Josh Stinehour, Principal Analyst at Devoncroft Partners, about the state of innovation within the media sector.

Entertainment 60

Entertainment 60

VirtualPBX

APRIL 10, 2024

Last week we announced the newest product to our lineup The VirtualPBX Contact Center. But what is a contact center? A contact center is a vital component of any organization’s operations. It serves as a central point where customers can reach out for assistance and support through various channels. The most notable channel being phone calls. Within these centers, dedicated customer service representatives work diligently to address customer inquiries.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

Help Scout

APRIL 10, 2024

Learn what customer experience KPIs are, plus nine we think are worth tracking for almost any team.

Customer Experience 53

Customer Experience 53

Inbenta

APRIL 10, 2024

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? It turn out quality customer service ranks higher than most other priorities, including branch locations or sign-up bonuses. AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Banking 52

Banking Self service Chatbots Customer Service 52

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

TeamSupport

APRIL 10, 2024

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in. Arobust client support software solution, TeamSupport is uniquely positioned to help agents manage post-sale customer interactions with finesse, ensuring businesses not only retain their customers but also

Analytics 52

Analytics Upselling Sales Management 52

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share. Digital Instructors are interactive simulations of a digital product, service, or task, demonstrating features and guiding customers with step-by-step visual instructions.

SaaS 52

SaaS Education Contact Center Customer Experience 52

TCN

APRIL 10, 2024

Staying compliant is essential for any call center, but constantly evolving regulations and increased scrutiny. The post Common Pitfalls in Call Center Compliance and How to Avoid Them appeared first on TCN.

Call Center 52

Call Center call center software 52

Cisco - Contact Center

APRIL 10, 2024

Between industrial solutions for today and a sustainable foundation for tomorrow, there’s a bridge.

industry solution 41

industry solution 41

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing