DMG Consulting
SEPTEMBER 5, 2024
Donna Fluss shares insight on the impact of GenAI on Conversation Analytics and what it means for contact centers. The post Why is Conversation Analytics a must in your contact center? appeared first on DMG Consulting.
Beyond Philosophy
SEPTEMBER 5, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: We often talk about empathy regarding Customer Experience Management. But have we challenged what empathy is, how it relates to emotional intelligence, and how we can make both concepts work even better for us?
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Cisco - Contact Center
SEPTEMBER 5, 2024
Research report combines industrial switching, routing, and wireless into one leadership category for Industrial IoT
Outsource Consultants
SEPTEMBER 5, 2024
What is the ‘BPO Health Check’ Series? We understand that the world of BPO partnerships isn’t always sunshine and rainbows. There are challenges, hurdles, and those inevitable tough conversations. That’s why we’ve created the ‘BPO Health Check’ series – a deep dive into the real issues clients and BPOs face. We’ll be pulling back the curtain on those often-avoided topics, bringing you candid conversations, expert insights, and practical advice.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Cisco - Contact Center
SEPTEMBER 5, 2024
Discover how Cisco's Partnering for Purpose initiative fosters global collaboration to drive positive change. From environmental sustainability to community givebacks, explore impactful stories and learn how we're making a difference together.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AnswerConnect
SEPTEMBER 5, 2024
Discover how to generate sales leads. Learn how to attract and nurture potential customers to grow your business with our comprehensive guide for entrepreneurs. The post How to generate sales leads: a guide for entrepreneurs appeared first on AnswerConnect Blog.
Cisco - Contact Center
SEPTEMBER 5, 2024
The NFL and Cisco have worked together to develop a playbook that is now coming to life across our partnership, leveraging the collective power of our industry-leading networking, security and observability expertise and solutions.
CSM Magazine
SEPTEMBER 5, 2024
Tracking employee hours is one of the most crucial aspects of running a business, regardless of size. Proper tracking ensures fair pay, improves productivity, and helps maintain compliance with labor laws. However, the process can be complex, especially with the myriad of tools and methods available. In this ultimate guide, we’ll walk you through everything you need to know about tracking employee hours effectively.
Concentrix
SEPTEMBER 5, 2024
Concentrix has proudly secured the number one spot on the Inspiring Workplaces Group’s Global Top 100 Inspiring Workplaces!
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
5CA
SEPTEMBER 5, 2024
In today’s competitive market, customer experience (CX) isn’t just about fixing problems—it’s about creating real connections.
Brad Cleveland Blog
SEPTEMBER 5, 2024
Gallup’s latest State of the Global Workplace report (2024) finds that 77% of employees worldwide are not engaged at work. I’m not buying it. Here’s why: Why are the numbers so dire? Part of the answer can be in how … Continue reading → The post Gallup’s Employee Engagement Bombshell: Why I’m Not Buying It appeared first on Brad Cleveland.
AWS Machine Learning
SEPTEMBER 5, 2024
As generative artificial intelligence (AI) continues to revolutionize every industry, the importance of effective prompt optimization through prompt engineering techniques has become key to efficiently balancing the quality of outputs, response time, and costs. Prompt engineering refers to the practice of crafting and optimizing inputs to the models by selecting appropriate words, phrases, sentences, punctuation, and separator characters to effectively use foundation models (FMs) or large langua
Cisco - Contact Center
SEPTEMBER 5, 2024
All of our offerings from NetAcad.com and SkillsForAll.com are now integrated into a single, unified teaching and learning experience on the new NetAcad.com platform.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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