Helpware
JUNE 25, 2024
An honest “thank you” coming from a client has never been harder to get. Rules of customer service are being redefined by the minute. Requests, queries, and expectations mutate so rapidly that some companies, especially small and medium-sized enterprises (SMEs), struggle to reach financial and branding goals while solving the needs of their customer base.
Cisco - Contact Center
JUNE 25, 2024
As threats become more sophisticated and regulatory demands become stricter, the new Cisco Secure Cloud Access (SCAZT) Specialist Certification dives into the heart of cloud security, underscoring the importance of a security-first approach.
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AWS Machine Learning
JUNE 25, 2024
We are excited to announce the availability of the Jamba-Instruct large language model (LLM) in Amazon Bedrock. Jamba-Instruct is built by AI21 Labs, and most notably supports a 256,000-token context window, making it especially useful for processing large documents and complex Retrieval Augmented Generation (RAG) applications. What is Jamba-Instruct Jamba-Instruct is an instruction-tuned version of the Jamba base model, previously open sourced by AI21 Labs, which combines a production grade-mod
Cisco - Contact Center
JUNE 25, 2024
Cisco, a leader in networking and cybersecurity solutions, introduced a range of new security incentives and promotions to maximize your profitability when selling Cisco Firewalls. Let's dive into our latest offerings.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
SQM Group
JUNE 25, 2024
The terms ‘Customer Service’ and ‘Customer Experience’ are often used interchangeably in customer support. Customer service and customer experience are closely related but different.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JUNE 25, 2024
NIS2 mandates manufacturing organizations to implement stronger cybersecurity measures. Learn more about the directive and how to prepare.
Tethr
JUNE 25, 2024
Learn 3 takeaways to improve customer experiences from our webinar guest, Gershwin Exeter at Thrasio.
Cisco - Contact Center
JUNE 25, 2024
Grander than ever. Check out what the Cisco Store Tech Lab was up to at Cisco Live in Las Vegas!
BlueOcean
JUNE 25, 2024
Our podcast team had the pleasure of sitting down with Sean Mohammed, Senior Manager of HR and leader of Blue Ocean’s Diversity, Equity, and Belonging Initiatives. With Pride Month in full swing around the world, this the perfect time to explore how companies in the customer experience industry are creating inclusive workplaces and fostering a sense of belonging for all employees.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Help Scout
JUNE 25, 2024
Discover how you can integrate generative AI into your customer support strategy for improved operational efficiency and an elevated customer and agent experience.
IdeasUnlimited
JUNE 25, 2024
IdeasUnlimited has been honored with two prestigious awards: the Clutch Global Award and the Clutch Champion Award. This recognition places us among the top companies in our industry, and we couldn’t be prouder. The Clutch Awards are highly respected in the business world. They recognize companies that provide outstanding services and achieve high client satisfaction.
AnswerConnect
JUNE 25, 2024
Do you know the difference between demand generation vs lead generation? We lay out how they differ and which is most important to grow your business. The post A guide to demand and lead generation appeared first on AnswerConnect Blog.
CSM Magazine
JUNE 25, 2024
Left-to-right: Vignesh Girishankar, Srikrishnan Ganesan, Deepak Balasubramanyam, Rocketlane Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies. Professional services teams in companies are like the A-Team, a group of individuals who help clients extract the real value of a product or service they have purchased.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Inbenta
JUNE 25, 2024
Remote work isn’t going anywhere. According to a joint study by Indeed and Gla s sdoor , remote work trailed only higher pay as the top reason for wanting a new job in 2023. Luckily for anyone on the hunt, there are plenty of jobs available. There have been 8 million new job openings in the United States in 2024, well above pre-Covid numbers. Employees today have the upper hand in the job market, leading many employers to look for new ways to retain their best workers.
TMP Direct
JUNE 25, 2024
In the fast-changing landscape of BPO, integrating Customer Relationship Management (CRM) technologies has proven to be a game changer. As businesses attempt to improve their customer support and call center experience, combining modern BPO tactics with cutting-edge CRM technology is increasingly important. Let’s look at how CRM solutions are transforming the BPO experience and reinventing customer connections.
Inbenta
JUNE 25, 2024
In the battle for AI supremacy, two technologies have risen to the top: Generative AI and Conversational AI. While both have their advantages, understanding their differences, use cases and potential risks is crucial to making the right choice for your business. Generative AI: Out of thin air Generative AI refers to systems that generate new content from an input.
NobelBiz
JUNE 25, 2024
What is a Debt Collection Call Center ? A debt collection call center is a specialized service facility that focuses on contacting individuals or businesses with outstanding debts. The primary objective is to recover owed money on behalf of creditors through direct communication, negotiation, and structured repayment plans. In this article, we’ll explore the ins and outs of Debt Collection call centers and their services.
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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro
Cisco - Contact Center
JUNE 25, 2024
Cisco NGO Partner Simprints plans to expand their biometric technology by developing and open sourcing an ethical and inclusive AI Face ID model, helping millions without formal IDs access healthcare and humanitarian aid.
Amplifai Coaching Category
JUNE 25, 2024
Call center manager interview questions and answers. This comprehensive guide covers everything you need to know to impress hiring managers and secure the role.
Cisco - Contact Center
JUNE 25, 2024
When QA Engineer Liam H. joined Cisco and its Inclusive Communities, he discovered a place where he could truly bring his full self to work.
AWS Machine Learning
JUNE 25, 2024
Extracting valuable insights from customer feedback presents several significant challenges. Manually analyzing and categorizing large volumes of unstructured data, such as reviews, comments, and emails, is a time-consuming process prone to inconsistencies and subjectivity. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
TechSee
JUNE 25, 2024
AI automation for customer experience and service is more than just an industry talking point. AI augmentation and automation are rapidly becoming operational realities for hundreds of enterprise service and CX leaders worldwide. Below are select highlights from our product team, showcasing our latest innovations and advancements in this exciting and emerging space.
AWS Machine Learning
JUNE 25, 2024
Amazon Web Services is excited to announce the launch of the AWS Neuron Monitor container , an innovative tool designed to enhance the monitoring capabilities of AWS Inferentia and AWS Trainium chips on Amazon Elastic Kubernetes Service (Amazon EKS). This solution simplifies the integration of advanced monitoring tools such as Prometheus and Grafana, enabling you to set up and manage your machine learning (ML) workflows with AWS AI Chips.
CSM Magazine
JUNE 25, 2024
Customer Experience Automation Leader Humach today announced the launch of mAI Pilot, an artificial intelligence platform designed to improve the customer experience through digital agents and digital assist technology for live agents. This conversational intelligence platform is based on natural language understanding of rapidly deployed large language models (LLMs) customized for each enterprise.
AWS Machine Learning
JUNE 25, 2024
Amazon Bedrock has enabled customers to build new delightful experiences for their customers using generative artificial intelligence (AI). Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities that you need to build generative AI applications with security, privacy, and responsible AI.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
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