Enghouse Interactive
JULY 11, 2024
Explore the top Talkdesk alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.
Beyond Philosophy
JULY 11, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sanjay Patel has a pickle, and he wants our help. It’s a simple question but a profound one: How do you get the senior exec to buy into your program? In other words, how do you deal with senior management?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
JULY 11, 2024
Text analytics is the process of extracting data from written texts to understand customer behavior and thoughts, aiming to improve customer experience. Read this blog to learn more.
AWS Machine Learning
JULY 11, 2024
In the diverse toolkit available for deploying cloud infrastructure, Agents for Amazon Bedrock offers a practical and innovative option for teams looking to enhance their infrastructure as code (IaC) processes. Agents for Amazon Bedrock automates the prompt engineering and orchestration of user-requested tasks. After being configured, an agent builds the prompt and augments it with your company-specific information to provide responses back to the user in natural language.
Advertisement
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Ambs Call Center
JULY 11, 2024
You're probably aware that the customer service landscape is changing by the second. The need for a cheaper, more efficient, and consistent customer service solution grows greater every day, but what if that solution is already here ?
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
MiaRec
JULY 11, 2024
Call centers generate enormous volumes of data, but without the right tools to make this data accessible, they are known to starve for insights. And I should know because I was a contact center team leader for years. One of my biggest frustrations was that I always spent a large portion of my day tediously evaluating my agents using mind-numbing scorecards.
AWS Machine Learning
JULY 11, 2024
Large language models have become indispensable in generating intelligent and nuanced responses across a wide variety of business use cases. However, enterprises often have unique data and use cases that require customizing large language models beyond their out-of-the-box capabilities. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon th
MiaRec
JULY 11, 2024
In June 2023, we published an article that compared lexicon-based with Machine Learning or NLP-based Sentiment Analysis. Now, a little more than one year later, we have made another huge leap forward with Generative AI-based Sentiment Analysis!
AWS Machine Learning
JULY 11, 2024
Amazon SageMaker Studio provides a comprehensive suite of fully managed integrated development environments (IDEs) for machine learning (ML), including JupyterLab , Code Editor (based on Code-OSS), and RStudio. It supports all stages of ML development—from data preparation to deployment, and allows you to launch a preconfigured JupyterLab IDE for efficient coding within seconds.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Select VoiceCom Blog
JULY 11, 2024
Select VoiceCom named Rojel Lunzaga the SVC Titan of the Month for June. He was the first-ever top performer to receive this prestigious award for his outstanding performance and dedication in the Facilities and Safety department. Rojel lived up to the title of the best among the rest, as he rose above the steep competition. This impressive mark only proved that he’s a talented and committed employee who contributed greatly to SVC’s success.
Cisco - Contact Center
JULY 11, 2024
Simplify Your Remote Work Security and Systems with These 5 Tips If you frequent our blog, you know how often we talk about remote work and how it’s here to stay.
Totango
JULY 11, 2024
“Traditionally, customers have focused on acquisition. When money was a little cheaper, it was easy to throw money at the problem and grow at all costs. But, what we’ve found over the last year – in a real painful way – is that it’s no longer working.” – Chris Dishman , Senior Vice President of Customer Success, Totango + Catalyst For years, SaaS leaders thought new customer acquisition was the fastest way to grow.
Toister Performance Solutions
JULY 11, 2024
Service culture starts with leadership. Providing clear direction is a core part of a leader's job. Customer-focused leaders do this with a customer experience (CX) vision. A CX vision is a shared definition of an outstanding customer experience that gets everyone on the same page. It’s unique to your company and brand. Think of it like a North Star that always guides you in the right direction.
Advertisement
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Avoxi
JULY 11, 2024
AVOXI's Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects For companies that rely on phone-based customer service, sales, or support, their phone numbers are often tied to their brand identity and to delivering exceptional customer experience. As such, when a business switches voice providers, ensuring a smooth transition of these numbers is… The post AVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Project
Help Scout
JULY 11, 2024
What are customer engagement platforms? Learn what they are, how they differ from CRMs, key features of CEPs, and how to choose the best for your business.
24-7 InTouch
JULY 11, 2024
Creating brand loyalty starts with delivering outstanding customer experiences. In today’s oversaturated market, customers face an overload of choices, leading to analysis paralysis and increased cancellation risks. Building a loyal customer base requires a thorough understanding of the customer life cycle, from acquisition and engagement to upselling and retention.
TMP Direct
JULY 11, 2024
In the competitive world of home improvement, businesses need a reliable partner to manage sales operations and enhance customer experiences. TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives. By focusing on sales operations through digital/web services, channel and app support, order fulfillment, and account management, we allow our clients to concentrate on their products and strategies.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Momentum Telecom
JULY 11, 2024
By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past. The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement. VoIP call routing allows customers and team members to reach an employee on their cell phone, computer, tablet—or any device with an Internet connection—freeing workers from their l
CSM Magazine
JULY 11, 2024
GEM Environmental Building Services has rolled-out a job management system from BigChange. The cloud-based, 6-in-1 solution live links engineers in the field with back-office management systems providing real-time updated customer interfaces. Using the system GEM has reduced the admin resource required to manage multi-million-pound contracts by around 50 percent whilst improving engineer efficiency by 10 percent.
Hodusoft
JULY 11, 2024
Reduce Costs, Enhance Security: Why Telecom Companies Need Hosted IP PBX Software? The telecom industry is one of the most competitive and dynamic sectors that holds great significance in the global business landscape. The increased reliance on digital technologies and internet connectivity further accelerates innovation and competition within the sector.
TMP Direct
JULY 11, 2024
In the competitive world of home improvement, businesses need a reliable partner to manage sales operations and enhance customer experiences. TMP Direct’s proven full-function B2C/B2B sales teams are designed to meet this need, driving inbound, outbound, and online sales, signups, and test drives. By focusing on sales operations through digital/web services, channel and app support, order fulfillment, and account management, we allow our clients to concentrate on their products and strategies.
Advertisement
What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Concentrix
JULY 11, 2024
Learn how a healthcare client overcame data and process challenges using RPA and iPaaS solutions to enhance productivity and accelerate market delivery.
Expert insights. Personalized for you.
79 
Let's personalize your content