ShepHyken

FEBRUARY 24, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies utilize new technologies like generative AI to improve customer satisfaction? How can companies use digital and conversational signals to understand customer feedback better? What role does AI play in analyzing customer data and providing actionable insights?

Customer Experience 216

Customer Experience Surveys Feedback Technology 216

Calabrio

FEBRUARY 24, 2025

Analytics Calabrio Featured in G2s Best Software of 2025 Awards for Top Customer Service Share We have some incredible news to share Calabrio has officially been named to G2s Best Customer Service Software Products of 2025! This is no ordinary recognitionless than 1% of companies earn a spot on this list, and its all thanks to the incredible feedback and support from our customers Why This Award Matters G2 is the world’s largest and most trusted software marketplace.

Customer Service 95

Customer Service Analytics Contact Center Coaching 95

AWS Machine Learning

FEBRUARY 24, 2025

Today, were excited to announce that Mistral-Small-24B-Instruct-2501a twenty-four billion parameter large language model (LLM) from Mistral AI thats optimized for low latency text generation tasksis available for customers through Amazon SageMaker JumpStart and Amazon Bedrock Marketplace. Amazon Bedrock Marketplace is a new capability in Amazon Bedrock that developers can use to discover, test, and use over 100 popular, emerging, and specialized foundation models (FMs) alongside the current sele

APIs 86

APIs Enterprise Benchmark Feedback 86

Outsource Consultants

FEBRUARY 24, 2025

Nearshore outsourcing has become a game-changer for businesses seeking cost-effective solutions without compromising quality. At Outsource Consultants, we’ve witnessed a surge in interest for Tijuana nearshore call centers. This Mexican border city offers a unique blend of geographic proximity, cultural alignment, and economic advantages that address many common outsourcing challenges.

outsourcing 67

outsourcing Call Center Consulting Consulting 67

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

CSM Magazine

FEBRUARY 24, 2025

With the current digital environment, safeguarding customer information is paramount for service teams. Companies process enormous volumes of sensitive data daily, ranging from personal information to payment details. One breach can lead to substantial monetary losses, legal action, and eroded trust. Cyberthieves continually change their strategies, attacking customer service teams through phishing attacks, social engineering, and data theft.

Engineering 52

Engineering industry standards Advertising Education 52

CSM Magazine

FEBRUARY 24, 2025

Long wait times frustrate customers, to the point that they feel that long hold times are the most annoying part of customer service. Companies may lose their clientele if support systems don’t meet their needs or expectations. Call centers which use AI technology tackle these problems head-on, reducing wait times and improving first-call resolution.

First call resolution 52

First call resolution Wait times Call Center Customer emotions 52

Blueship Call Center

FEBRUARY 24, 2025

In today’s fast-paced digital world, customers expect quick and efficient responses to their queries. Delayed responses can lead to dissatisfaction and potential loss of customers. Businesses must ensure that their customer support system is robust and capable of handling inquiries promptly. This is where Email Support Services in India play a crucial role.

outsourcing 45

outsourcing CRM Customer retention Wait times 45

CSM Magazine

FEBRUARY 24, 2025

As blockchain technology evolves, decentralization has become a fundamental principle in many cryptocurrency projects. One of the key mechanisms enabling decentralized governance is the use of governance tokens. These tokens provide holders with voting rights and decision-making power, allowing them to influence the development and future direction of decentralized finance (DeFi) platforms, DAOs (Decentralized Autonomous Organizations), and blockchain protocols.

Government 52

Government Finance Marketing Technology 52

Real Blue Sky

FEBRUARY 24, 2025

This is the final installment of my series on emotional agility. In Part 1, I shared a personal experience at a well-known hotel brand—a negative customer service interaction that left a lasting impression, and not the good kind. That story underscored the critical role emotional agility plays in shaping customer perceptions.

Personalization 52

Personalization Customer Service Surveys Metrics 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Concentrix

FEBRUARY 24, 2025

LUNCH AND LEARN Unlocking AIs Full Potential How APIs Enable Scalable AI Governance Register Now April 9, 2025 11:30am to 1:00pm PST Border Grill, Mandalay Bay, Las Vegas, NV Driving Innovation, Efficiency, and Business Value Through Smarter AI Deployment Come and learn about the critical role of API Management, Governance, and Integration in building a […]

Government 62

Government APIs Management 62

JustCall

FEBRUARY 24, 2025

Youre sitting at your desk emails piling up, Slack messages pinging, a growing to-do list staring back at you. Management needs answers, reports need updating, and somewhere in between, you have actual work to do. Now imagine if you had an assistant. Someone who could take care of the routine stuff answering questions, organizing information, processing requests, scheduling tasks so you could focus on what really matters.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

Concentrix

FEBRUARY 24, 2025

Google Cloud Next 2025 Powering a world that works Enabling AI capabilities securely with APIs and Google April 9-11, 2025 Mandalay Bay, Las Vegas, NV Schedule Overview AI Lunch and Learn April 9 11:30 am 1:30 pmBorder Grill Register Now Meet 1 on 1 with Concentrix Experts April 9 – 118 am 5 […]

APIs 62

APIs 62

Interaction Metrics

FEBRUARY 24, 2025

We just updated our Customer Survey Program Costs guide with even more insights and detailed breakdowns! What used to be a high-level overview is now a comprehensive resource covering: How survey costs vary by size, complexity, and methodology The 7 key factors that impact pricingand how to optimize them How to measure the ROI of your survey investment And much more!

Surveys 62

Surveys Metrics 62

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Concentrix

FEBRUARY 24, 2025

LUNCH AND LEARN Happy Hour with Concentrix Register Now April 10, 2025 5:00 to 7:00pm PST Mandalay Bay Resort and Casino Enjoy cocktails and treats while discussing CX transformation Join Concentrix for a relaxed Happy Hour at Google Cloud Next 2025!

Customer Experience 48

Customer Experience 48