Inbenta

DECEMBER 28, 2024

How can financial institutions drive digital adoption and enhance customer engagement in an increasingly online world? In this insightful conversation, Ade Crossland, Digital Skills Leader at Nationwide Building Society, provides a behind-the-scenes look at their innovative approach. A collaboration with Inbenta and our interactive Learn technology led to the creation of Discover Digital, a solution that has transformed Nationwide’s digital landscape.

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Banking Accountability Chatbots Surveys 52

Inbenta

DECEMBER 28, 2024

Discover how AI is transforming e-commerce through enhanced search functionalities, machine-readable catalogs, and reimagined tech stacks, and learn incremental steps to integrate AI effectively while aligning with your brand’s vision for a better customer experience. AIs role in e-commerce is growing. Whether it’s predicting customer needs through patterns or fine-tuning search algorithms, the potential of AI is both promising and a bit daunting.

APIs 52

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Inbenta

DECEMBER 28, 2024

Explore how artificial intelligence (AI) has become essential for businesses looking to enhance customer experiences , streamline operations , and foster growth. This article provides practical steps for strategically integrating AI into your business. Artificial intelligence (AI) has emerged as a critical tool for companies aiming to enhance customer experiences, streamline operations, and drive growth.

industry standards 52

industry standards Feedback Customer Experience Customer Service 52

Inbenta

DECEMBER 28, 2024

DALLAS, TX November 26, 2024 Inbenta, a global leader in AI-powered customer experience and employee engagement solutions, is proud to announce a strategic partnership with ebankIT, a leading omnichannel digital banking platform provider. This collaboration aims to revolutionize the way financial institutions interact with their customers by offering Inbentas advanced AI technologies through ebankITs platform. ebankIT provides a comprehensive omnichannel banking solution that encompasses web a

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Banking Finance Employee engagement Chatbots 40

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Inbenta

DECEMBER 28, 2024

DALLAS, TX December 27, 2024 Inbenta, a leading provider of AI-powered customer and employee experience solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide Knowledge Discovery Software for External-Facing Use Cases 2024 Vendor Assessment (doc # US51813424, November 2024). The report evaluated vendors based on a comprehensive framework assessing their current capabilities and future strategies in the knowledge discovery software market. “We are t

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