CSM Magazine
MARCH 22, 2024
The flip side to the technological advancements in the contact center industry is the rising tide of scams specifically engineered to target their vulnerabilities. For contact center managers, staying one step ahead of these fraudulent schemes is not just a matter of good practice; it’s integral to protecting their operations, reputation, and the trust of their customers.
Beyond Philosophy
MARCH 22, 2024
“What’s the one thing we need for a stellar Customer Experience ?” If we had a dollar for every time clients asked us this, we’d, well, have quite a few dollars. The question is understandable. This unspoken desire for a silver bullet solution echoes across industries. We all want a silver bullet solution that will fix our problems, whether for weight loss, financial growth, or, in Colin’s case, for playing the guitar.
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AWS Machine Learning
MARCH 22, 2024
This post is co-written with Matt Middleton from Contentful. Today, jointly with Contentful, we are announcing the launch of the AI Content Generator powered by Amazon Bedrock. The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.
Cisco - Contact Center
MARCH 22, 2024
The quest for life’s meaning has been a constant throughout human history. Finding our personal purpose is essential for our emotional well-being and fulfillment as human beings.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
OctopusTech
MARCH 22, 2024
As automation revolutionizes business operations, Chatbots have become a powerful marketing tool. Chatbots are artificial intelligence-powered virtual assistants that simulate human conversations with customers through messaging apps. With their ability to automate responses and deliver personalized experiences, Chatbots have become essential to modern marketing strategies.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Concentrix
MARCH 22, 2024
In this recap of our latest Born Digital episode, we explore how implementing AI is reshaping the customer and employee experience.
Cisco - Contact Center
MARCH 22, 2024
Artificial intelligence (AI) is changing the world according to the popular press and the statements of tech CEOs in the last year.
CSM Magazine
MARCH 22, 2024
Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past. Yet, there are things you can do to make sure your long-term customers don’t slip through in search of a better interest rate and more accessible financial products.
Hodusoft
MARCH 22, 2024
Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” This quote reinforces a stat released by Deloitte which found out high-quality customer experience (CX) can reduce as much as one-third of the cost of serving customers. When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals r
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
MARCH 22, 2024
Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently. By automating routine tasks, businesses can now ensure that their customer service teams focus more on delivering personalized experiences rather than being bogged down by repetitive administrative duties.
Unymira
MARCH 22, 2024
Atlassian is tightening the price screw again. What is the best way to stay within your budget and still have a valid solution?
ClearAction
MARCH 22, 2024
CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport.
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