Data privacy in AI-powered contact centers
Tethr
JANUARY 26, 2024
Generative AI offers exciting opportunities for contact center leaders but also brings data privacy risks. Here's how we're addressing them.
Tethr
JANUARY 26, 2024
Generative AI offers exciting opportunities for contact center leaders but also brings data privacy risks. Here's how we're addressing them.
Beyond Philosophy
JANUARY 26, 2024
This has been created in partnership with YouGov. Our listeners will enjoy $ 500 off their first survey from YouGov. Click here. Customer research has some big problems. You might think the big problem with customer research is not asking the right questions. But it isn’t. Then, surely it’s asking the wrong people the wrong way, right? But that’s not it either.
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AWS Machine Learning
JANUARY 26, 2024
Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Examples of applications include conversational search, customer support agent assistance , customer support analytics , self-service virtual assistants, chatbots , rich media generation , content moderation , coding companions to accelerate secure, high-performance software development , deeper insights from multim
Cyara
JANUARY 26, 2024
The omnichannel customer experience (CX) is quickly becoming the norm, and consumer expectations are likely to continue rising. According to data from Retail Dive , 88% of Gen Zers expect a mix of digital and physical interactions with brands.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Cisco - Contact Center
JANUARY 26, 2024
Understanding how to best serve customers is a primary focus for retailers. However, gaining this understanding can be complex.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JANUARY 26, 2024
Collaboration and converged platforms, plus the help of AI, will allow programmers to produce better software in less time.
Connect
JANUARY 26, 2024
Unlock the power of intelligent CX. With many CX leaders reconsidering their entire customer journey, 2024 marks a year of significant transformation. In this report, Zendesk unveils ten trends that are propelling the customer experience towards a more intelligent future. AI + intelligent experiences Learn how AI is altering the role of chatbots to the point that 64% of CX leaders are increasing their investments in evolving chatbots.
Cisco - Contact Center
JANUARY 26, 2024
Those thinking of some winter experiences may find Amsterdam in February to be the ideal trip to scratch that itch.
CSM Magazine
JANUARY 26, 2024
Today, more and more online casinos are appearing on the internet. Thus, players are faced with a difficult choice. During the selection they have to analyse various qualities of the online casinos. But most gamblers fail to pay attention to customer service. It is the part of the website that makes gambling more seamless and successful. When you encounter any issue with transactions or while playing games, customer support can help in solving it.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Cisco - Contact Center
JANUARY 26, 2024
In her blog, Countdown to Cisco Live EMEA , Adele Trombetta, SVP, Cisco Customer Experience (CX) EMEA, mentioned how excited she is for Cisco Live EMEA in just a little more than a week, and I agree.
CSM Magazine
JANUARY 26, 2024
In the late 1980s, Jan Carlzon coined the term “Moments of Truth” to describe the interactions between customers and company employees that directly affect customer satisfaction. The concept is still going strong today. Introduced by Carlzon in his book, the term moments of truth refers to any instance when customers come into contact with any aspect of a business, however remote, and form an impression about its quality and service.
Cisco - Contact Center
JANUARY 26, 2024
This year we’ll see a movement for responsible, ethical use of AI that begins with clear AI governance frameworks that respect human rights and values.
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