Five Tips to Achieve a More Resilient SOC
Cisco - Contact Center
JULY 11, 2023
Today we’re taking a look at the key findings (tips) from our on-demand webinar centered on five areas of time-tested best practices.
Cisco - Contact Center
JULY 11, 2023
Today we’re taking a look at the key findings (tips) from our on-demand webinar centered on five areas of time-tested best practices.
ShepHyken
JULY 11, 2023
Last month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. All night, there was jackhammering and bulldozing on the streets where the cars will be racing.
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Totango
JULY 11, 2023
G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software! We believe the flexibility and versatility of a composable CS platform is what sets Totango apart, making it easy for customers to get up and running quickly and pr
JivoChat
JULY 11, 2023
Finding the best portfolio website templates will make it much easier to create your online portfolio and conquer new opportunities. Whether you are an architect, photographer, designer, or any other professional who wants to have a digital space to showcase your work, using the right template makes the content much more attractive. The best website builders like Wix, offer a wide range of pre-built templates with responsive design, and customization tools.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Helpware
JULY 11, 2023
In the world of Business Process Outsourcing, success is measured by the quality of service provided, the speed of problem-solving, and the ability to meet the needs of clients. At Helpware, we understand that these elements are all intertwined with one critical factor: employee engagement. We believe that when we can ignite the passion in our team members, we will unlock the keys to greatness.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Joe Rawlinson
JULY 11, 2023
Everyone loves appreciation for their hard work, especially employees who help a business grow. You might not consider the fact, but you cannot run your firm without these hardworking individuals. From marketing to HR, several departments collaborate to form strategies that profit an organization. Thus, as an employer, one must value and appreciate their employees.
ConvergeOne
JULY 11, 2023
Defining Attack Surface Management Attack Surface Management (ASM) refers to the process of identifying, evaluating and minimizing an organization's potential vulnerabilities and entry points that can be exploited by attackers. It involves analyzing and understanding the various elements of an organization's digital infrastructure, including networks, systems, applications and data, to effectively manage and reduce the attack surface.
Injixo
JULY 11, 2023
Alright, let’s face it: this is probably the umpteenth article on artificial intelligence (AI) that you've come across this week alone. No doubt, the topic is everywhere, including in the contact center industry.
Comm100
JULY 11, 2023
When Thompson Rivers University reached out to Comm100, its Future Students team was facing the same challenges that almost all admission and recruitment teams do across higher education. Increasing engagement with prospective students is essential to the university’s success, driving awareness, interest, and ultimately, enrolment. However, managing the high support volumes that come along with these goals is putting a strain on the tech, the team, and the support targets.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Expivia
JULY 11, 2023
The Future of Contact Centers: The Role of AI and Evolutionary Technologies The advent of AI and associated technologies has opened up a whole new horizon of possibilities for the contact center industry. While these technologies are not new, their applications in the realm of customer service are taking some intriguing turns. One such interesting evolution is agent assist technology.
Amplifai Coaching Category
JULY 11, 2023
Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.
Cyara
JULY 11, 2023
To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most comprehensive and reliable infrastructure. We are proud to provide coverage in over 80 countries and support more than 90 fixed-line carriers. In addition, we have over 160 mobile networks available worldwide with a presence in more than 130 locations.
AWS Machine Learning
JULY 11, 2023
As more and more customers are looking to put machine learning (ML) workloads in production, there is a large push in organizations to shorten the development lifecycle of ML code. Many organizations prefer writing their ML code in a production-ready style in the form of Python methods and classes as opposed to an exploratory style (writing code without using methods or classes) because this helps them ship production-ready code faster.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
Cisco - Contact Center
JULY 11, 2023
The world is at an inflection point when it comes to the choices we make to live healthier, more sustainable lives.
SQM Group
JULY 11, 2023
Engaging work-from-home call center agents is crucial for their productivity, motivation, and overall job satisfaction.
Jon Arnold
JULY 11, 2023
I’ve started doing some guest blogs for TeamMate , a company that helps integrate telephony with Teams. My first post ran last week, and am just getting a chance to do a shout-out about it now. This is actually a two-part series, and the second one will run in a few days. There’s a bigger picture to consider with Teams and telephony, and I hope you give my writeup a read.
Cisco - Contact Center
JULY 11, 2023
Of all the concerns that parents of children with autism face, a scary encounter with police shouldn’t be one of them.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Injixo
JULY 11, 2023
Alright, let’s face it: this is probably the umpteenth article on artificial intelligence (AI) that you've come across this week alone. No doubt, the topic is everywhere, including in the contact center industry.
CSM Magazine
JULY 11, 2023
Sign up for this free webinar from Calabrio to learn about AI and how to use your data to drive a better customer experience. In a recent global survey, while 83% of global contact centre managers say they already have the analytical problem-solving tools they need, less than half of managers say they’re seeing the benefits from analytics, Artificial Intelligence (AI) and Machine Learning (ML).
TCN
JULY 11, 2023
ST. GEORGE, Utah – July 11, 2023 – TCN, Inc., a global provider of a. The post TCN Enhances SMS Payment Portal with Text-To-Pay Feature for its Advanced Contact Center Platform, TCN Operator appeared first on TCN.
CSM Magazine
JULY 11, 2023
Being a product manager is an exciting and challenging role that requires a unique blend of technical expertise, strategic thinking, and excellent communication skills. Product managers play a vital role in driving the success of a product, from conceptualization to launch and beyond. If you aspire to become a successful product manager, this article provides valuable advice and insights to help you navigate this dynamic and rewarding career path.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Help Scout
JULY 11, 2023
Since becoming a Help Scout customer, Springboard has scaled its support solution without compromising a human and personalized customer experience.
ClearAction
JULY 11, 2023
Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. And it should NOT be a revenue center. It is a VALUE center for your enterprise. Shift to modern thinking for Customer Service value truths in your current strategic planning. Value Center? Yes! Customer Service rescues value from churning to competitors.
Help Scout
JULY 11, 2023
Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human and personalized customer experience.
CSM Magazine
JULY 11, 2023
‘1300 numbers’ have become more common and even a must-have for both big and small businesses across Australia in recent years. Countless companies have been using this number for its many advantages. If you’re running a business, knowing how this number works and how you can benefit from it is essential. What Are 1300 Numbers? 1300 Numbers are ten-digit virtual inbound phone numbers commonly used by Aussie businesses to receive customer calls from anywhere in Australia with just one
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Help Scout
JULY 11, 2023
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
CSM Magazine
JULY 11, 2023
In a world where customer service is constantly evolving, there’s a rising star that’s transforming the game: self-service. Fraser Doing, Associate Product Marketing Manager at RWS, explains. Picture a scenario where customers have the power to find answers at their fingertips, without relying on customer service agents. Where searching for troubleshooting guides or product information becomes a smooth, Google-like experience.
Win the Customer
JULY 11, 2023
The disruptive role of fintech companies and digital banking in simplifying financial transactions and managing money is nothing short of revolutionary. In recent years, the financial landscape has witnessed a seismic shift, driven by the emergence of fintech companies and the rapid adoption of digital banking solutions. These technological innovations have not only simplified financial transactions but have also revolutionized the way we manage our money.
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