AWS Machine Learning
JANUARY 24, 2025
A common use case with generative AI that we usually see customers evaluate for a production use case is a generative AI-powered assistant. However, before it can be deployed, there is the typical production readiness assessment that includes concerns such as understanding the security posture, monitoring and logging, cost tracking, resilience, and more.
Joe Rawlinson
JANUARY 24, 2025
In todays fast-paced business landscape, entrepreneurs must make decisions quickly and accurately to stay ahead of their competition. However, many entrepreneurs rely on intuition rather than leveraging dataa costly mistake in a data-rich era. Without a clear understanding of business analytics, entrepreneurs risk making decisions that may harm growth and profitability.
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AWS Machine Learning
JANUARY 24, 2025
Amazon Bedrock has emerged as the preferred choice for tens of thousands of customers seeking to build their generative AI strategy. It offers a straightforward, fast, and secure way to develop advanced generative AI applications and experiences to drive innovation. With the comprehensive capabilities of Amazon Bedrock, you have access to a diverse range of high-performing foundation models (FMs), empowering you to select the most suitable option for your specific needs, customize the model priv
Joe Rawlinson
JANUARY 24, 2025
A key aspect of business is managing how companies talk to their customers. Businesses everywhere now understand that keeping their customer interactions consistent, personalized, and in line with regulations is essential for doing well. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them.
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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
CSM Magazine
JANUARY 24, 2025
Volatility of EUR/USD The euro vs the US dollar is represented by the EUR/USD currency pair, which is the most traded on the Forex market. It is a favorite among day traders due to its high trading volume, tight spreads, and liquidity. However, success depends on knowing its volatility statistics and the circumstances that make day trading lucrative.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
JANUARY 24, 2025
Operational efficiency is not merely about cost reduction but ensuring everything works smoothly together. This smooth operation enables the business to cope with its challenges, serve customers on time, and stay competitive. A strategic backend operation can open new avenues for success for businesses. To ensure operational functionality, pain points must be identified and eliminated, which helps to curb downtime and boost productivity.
Outsource Consultants
JANUARY 24, 2025
Contact center quality monitoring evaluates agent performance using call recordings, KPIs, and AI analytics to improve customer service quality. This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers. You’ll gain actionable insights to enhance your quality assurance processes and achieve outstanding results.
CSM Magazine
JANUARY 24, 2025
In less than a year, the fastest-growing sportswear brand in Northern Europe has saved 12,000 in customer service costs and massively improved the CTR on communications. Swedish sportswear company, ICANIWILL (ICIW) is one of the fastest-growing sportswear brands in northern Europe. A result not only of an outstanding product range, but in huge improvements made to the post-purchase customer experience after partnering with nShift, the global leader in delivery and experience management.
Balto
JANUARY 24, 2025
In todays customer-driven landscape, every call matters. A single bad interaction can damage customer trust, while a well-handled call can create lifelong loyalty. Call center quality assurance software ensures your call center agents deliver the best possible experience on every call. With tools like real-time monitoring, AI-driven guidance, and automated QA scoring , these platforms empower your team to be faster, smarter, and more effective, all while improving compliance and customer satisfa
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
CSM Magazine
JANUARY 24, 2025
Although payment processors for high-risk businesses have many applications, the main aspect people tend to focus on is their security and fraud prevention from the point of view of the high-risk businesses themselves. This is a perfectly valid perspective, as high-risk businesses do need safe payment processors. However, the right payment solution offers much more than security to businesses in high-risk industries.
Amplifai Coaching Category
JANUARY 24, 2025
Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.
CSM Magazine
JANUARY 24, 2025
In less than a year, the fastest-growing sportswear brand in Northern Europe has saved 12,000 in customer service costs and massively improved the CTR on communications. Swedish sportswear company, ICANIWILL (ICIW) is one of the fastest-growing sportswear brands in northern Europe. A result not only of an outstanding product range, but in huge improvements made to the post-purchase customer experience after partnering with nShift, the global leader in delivery and experience management.
Enghouse Interactive
JANUARY 24, 2025
37% of citizens are dissatisfied with government customer service. Improve your Government Contact Centers CX delivery with inclusive, accessible and responsive communications.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
JANUARY 24, 2025
Players have more online casino options than ever. To stand out, platforms need to focus on creating a customer-first experience that prioritises convenience, trust, and engagement. Its not just about offering games anymore. Success depends on how well casinos cater to player expectations through thoughtful features and smooth interactions. From secure transactions to intuitive design, every detail matters in building loyalty.
Cincom
JANUARY 24, 2025
Guided selling is a smart sales approach that helps customers and sales teams make better decisions by providing tailored recommendations and insights. It simplifies the process of choosing complex products or services by using tools like filters, interactive guides, and product suggestions based on the buyer’s needs. This strategy makes the customer’s journey smoother by reducing confusion and ensuring they find the best match for their requirements.
PeopleMetrics
JANUARY 24, 2025
In Listen or Die , I emphasized that customer service (CS) and customer experience (CX) are not interchangeable. But they often are thought of as the same. CS focuses on helping customers solve problems or answer questions, while CX encompasses every interaction a customer has with your companywhether its browsing your website, using your product, or contacting support.
24-7 InTouch
JANUARY 24, 2025
At IntouchCX, transparency, accountability and ethical conduct are more than just principlesthey are the cornerstones of our commitment to exceptional governance. As a global leader, we recognize that embedding ethical practices into our operations is essential to driving meaningful change, fostering trust and delivering long-term value. These principles underpin our Environmental, Social and Governance (ESG) strategies, ensuring our impact is both purposeful and sustainable.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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