ShepHyken

JUNE 2, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. The Secret to Dealing With Awkward Customers by Call Centre Helper (Call Centre Helper) Let’s talk about awkward customers… You know, the ones that make you seriously think that some people aren’t worth doing business with!

Customer Service 216

Customer Service Chatbots Metrics Consulting 216

Hodusoft

JUNE 2, 2024

HoduSoft Introduces Advanced Speech Analytics “We are surrounded by data, but starved for insights.” This famous quote by Jay Baer (marketing and customer experience expert) highlights the importance of skilled data analysts and advanced tools. Yes, even though data is everywhere, we don’t necessarily know what it means or how it can be utilized in meaningful ways.

Analytics 52

Analytics Contact Center Technology Marketing 52

Cisco - Contact Center

JUNE 2, 2024

cJoin us as we shed some light on the status and processes involved for achieving FedRAMP® Authorization for Cisco Defense Orchestrator (CDO).

Government 52

Government 52