CCNG
OCTOBER 9, 2024
The contact center is undergoing a seismic shift, driven by the rapid adoption of artificial intelligence (AI) technologies. AI is a tool capable of driving profound change at every level. From automating routine tasks to enabling personalized assistance, AI is now the differentiator between companies that deliver superior service and those on a downward spiral.
Bill Quiseng
OCTOBER 9, 2024
English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So, I encourage you to remind yourself and your colleagues every day about each one of The Rule of Three QUI TAKEAWAYS to Customer Service and Customer Experience. Because nobody can remember Number Four. I am here to tell you that if you’re not in the Top Three, you don’t even exist in the minds of your potential customers.
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Cisco - Contact Center
OCTOBER 9, 2024
It is my pleasure to announce the general availability of several new DevNet sandboxes. We’re continuously monitoring sandbox utilization and listening to our community so that we can continuously improve the user experience we are providing with our sandbox environments. Let’s start with Catalyst Center, formerly known as DNA Center.
Joe Rawlinson
OCTOBER 9, 2024
Establishing a professional ambience is essential for any business property. The environment of a workspace influences not only how clients perceive the business but also the productivity and morale of the employees. A well-designed space can instill confidence in visitors and create a positive atmosphere that sets your business apart. Whether you own a corporate office, a retail store, or a hospitality venue, creating a cohesive and polished look is key to leaving a lasting impression.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Enghouse Interactive
OCTOBER 9, 2024
Discover nine proven strategies to reduce repeat calls in your call centers and contact centers coming from industry experts. Learn what sets Enghouse Interactive apart regarding your contact center needs.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Avoxi
OCTOBER 9, 2024
Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency.
AWS Machine Learning
OCTOBER 9, 2024
Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required. The service, which was launched in March 2021, predates several popular AWS offerings that have anomaly detection, such as Amazon OpenSearch , Amazon CloudWatch , AWS Glue Data Quality , Amazon Redshift M
Cisco - Contact Center
OCTOBER 9, 2024
Using existing encryption and key management technologies, enterprises can realize quantum-safe encryption today without waiting for implementations.
MiaRec
OCTOBER 9, 2024
Did you know that 62% of millennials and 75% of Gen-Z customers almost always prefer self-service to contacting customer support? But that doesn't mean your contact center can't assist them in their customer journey. On the contrary! Using Voice of Customer (VoC) insights gleaned from your call recordings delivers valuable data to create the best self-service experience for them.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Kapta Customer Success
OCTOBER 9, 2024
Account reviews are vital for retention, growth, and client satisfaction. Analyzing client needs helps address challenges, find opportunities, and deliver value.
TMP Direct
OCTOBER 9, 2024
Enhancing the Customer Experience (CX) is vital in a fast-paced and competitive environment. Companies must ensure that every phase of the sales cycle – from initial engagement to post-purchase support – delivers seamless and satisfying interactions. TMP is committed to elevating your customer experience through innovative solutions and dedicated support.
CSM Magazine
OCTOBER 9, 2024
Today, World Mental Health Day, England’s leading first aid charity St John Ambulance is joining global calls for organisations to prioritize mental health first aid in the workplace. The official theme this year is Mental Health at Work. The latest World Health Organization (WHO) figures reveal an estimated 12 billion working days are lost every year to depression and anxiety globally.
TMP Direct
OCTOBER 9, 2024
Enhancing the Customer Experience (CX) is vital in a fast-paced and competitive environment. Companies must ensure that every phase of the sales cycle – from initial engagement to post-purchase support – delivers seamless and satisfying interactions. TMP is committed to elevating your customer experience through innovative solutions and dedicated support.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Amplifai Coaching Category
OCTOBER 9, 2024
Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.
ConvergeOne
OCTOBER 9, 2024
The Imperative of Physical Security in IT Protection Against Unauthorized Access The first line of defense in any robust IT infrastructure is controlling who can physically access critical hardware and data centers. Implementing security measures like biometric authentication, RFID badges, and access control systems drastically reduces the risk of unauthorized entry.
AnswerConnect
OCTOBER 9, 2024
Ready to start and grow a small business in Canada? From legalities to marketing, you’ll find everything you need for a successful launch. Read our guide here! The post How to Start a Small Business in Canada appeared first on AnswerConnect Blog.
ConvergeOne
OCTOBER 9, 2024
One significant challenge organizations encounter is the management and maintenance of network security infrastructure. Many businesses do not have the in-house expertise or resources required to operate and manage complex firewall systems effectively. Deploying, configuring, and continually updating these systems to protect against the latest threats demands a level of technical proficiency and time investment that can strain internal IT teams.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
CSM Magazine
OCTOBER 9, 2024
For one week a year, the spotlight shines on the people who make a difference behind the scenes: customer service professionals. The role of these teams can’t be overstated – they’re the human face of the brand, and when companies support them, customer loyalty and business growth naturally follow. Whether it’s a kind word or a small favor, gratitude is all about the details.
Cisco - Contact Center
OCTOBER 9, 2024
Explore the convergence of IT and OT in manufacturing. Watch "Cisco Partner Conversations" with Deloitte's Patrick Jehu and Cisco's Nick Holden to learn about The Smart Factory and overcoming complex business challenges.
ConvergeOne
OCTOBER 9, 2024
In this blog, we’ll explore the key risks associated with not migrating to a cloud-based unified communications solution and why sticking with on-premises systems could be detrimental to your business in the long run.
TCN
OCTOBER 9, 2024
A significant component of a collection agency’s success hinges on effectively communicating with consumers, minimizing outstanding accounts receivable, and maintaining a healthy cash flow. One of the most crucial aspects of this process is using effective and efficient consumer outreach strategies. In recent years, technological advancements and regulatory updates have allowed collection agencies to explore […] The post Email Strategies for Efficient Accounts Receivable Management a
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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro
CSM Magazine
OCTOBER 9, 2024
Online gamblers often need assistance, whether to resolve issues or seek information. As customer service options evolve, two primary channels stand out: live chat and email support. When it comes to immediate responses and real-time communication, live chat typically outperforms email support, making it a more efficient choice for those engaged in online gambling.
ConvergeOne
OCTOBER 9, 2024
Discover how C1's Risk Mitigation Suite helps enterprises manage vulnerabilities, secure assets, and address risks like expanding attack surfaces and shadow IT.
Cisco - Contact Center
OCTOBER 9, 2024
The most recent blog from Kunal Hatode focuses on building an AI-native security operations center. Come dive into the details and join the conversation.
ConvergeOne
OCTOBER 9, 2024
Embrace the future of K-12 education with C1's Managed Services. Boost efficiency, enhance security, and support digital learning. Discover more today.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
OCTOBER 9, 2024
Proud to partner with the Dallas Cowboys as they leverage Webex solutions to enhance fan engagement and internal collaboration.
Concentrix
OCTOBER 9, 2024
The rise of in-game betting has changed the way fans interact with the MLB. Find out how this trend can be leveraged to boost fan engagement.
Hodusoft
OCTOBER 9, 2024
How Multi-Factor Authentication Protects Customer Data in Call Center Software? “Think of multi-factor authentication as an extra lock on your front door–it provides an additional layer of protection for your online accounts beyond just a password.” This anonymous quote sums up what multi-factor authentication is in extremely simple words.
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