Brad Cleveland Blog
SEPTEMBER 29, 2023
When jumping into artificial intelligence, many organizations inventory what they’re doing now and look for opportunities to automate. This fixed-pie thinking can be limiting out of the gate. Let’s take a look at leveraging your AI-powered customer support strategy. Those … Continue reading → The post How to Leverage Your AI-Powered Customer Support Strategy appeared first on Brad Cleveland.
ShepHyken
SEPTEMBER 29, 2023
This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. Both employee engagement and customer experience are vital elements, and with some effort, it isn’t difficult for companies to build meaningful synergy between them.
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AWS Machine Learning
SEPTEMBER 29, 2023
This guest post is co-written by Lydia Lihui Zhang, Business Development Specialist, and Mansi Shah, Software Engineer/Data Scientist, at Planet Labs. The analysis that inspired this post was originally written by Jennifer Reiber Kyle. Amazon SageMaker geospatial capabilities combined with Planet ’s satellite data can be used for crop segmentation, and there are numerous applications and potential benefits of this analysis to the fields of agriculture and sustainability.
Help Scout
SEPTEMBER 29, 2023
Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
A Better Answer
SEPTEMBER 29, 2023
We live in a fast-paced world, especially in most business sectors. As such, answering services have become indispensable for companies aiming to provide round-the-clock support to their customers. These services offer numerous benefits, but they also come with their fair share of challenges. Understanding and addressing these challenges is vital for businesses looking to make the most of their answering service partnerships.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
SEPTEMBER 29, 2023
When I look at the evolution of network security and how IT and security practitioners have protected the network for the last 30 years, I can’t help but notice how traditional network security e… Read more on Cisco Blogs
LiveVox
SEPTEMBER 29, 2023
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that’s poised to revolutionize patient engagement. In this article, we’ll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing care, and fostering lasting relationships. So, let’s dive into the future of healthcare and discover how we can help […] The post Use These 7 Digital-First Healthcare Trends To Improve Patient Engagement ap
Unymira
SEPTEMBER 29, 2023
Many SAP users are currently busy migrating to SAP S/4HANA ® and are stumbling over technical and licensing difficulties. With software asset management, the project can be led to success.
Avoxi
SEPTEMBER 29, 2023
Your guide to local caller ID. Learn how it works and why it matters. Boost trust and response rates effectively. The post What is Local Caller ID? appeared first on AVOXI.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Back Office Centers
SEPTEMBER 29, 2023
The day when a shipping delay was acceptable is long gone. Even your most devoted customers won’t come back if they receive poor service in a market where there is fierce competition. Don’t trust us? This statistic shows that 84% of 1,500 internet buyers said they were less inclined to make a purchase following a bad shipping experience.
Avoxi
SEPTEMBER 29, 2023
Enhancing your global communications? Learn how the right international phone numbers can help you scale your portfolio.
ViiBE Blog
SEPTEMBER 29, 2023
The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance. That is why self-service was invented. In this article, we will introduce the strategies that can help improve it and facilitate the way your customers solve emerging problems with as little time as possible. 1.
ChurnZero
SEPTEMBER 29, 2023
Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. Yet many customer success managers overlook this simple practice. This is in part because the urgency to save at-risk customers can be all-consuming. In my experience, I often see CS teams fixate on an account’s challenges and forget to recognize the wins.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
kommunicate
SEPTEMBER 29, 2023
Most of us reading this have taken an Uber at one point of time or another. In fact, the global ride sharing market is worth a whopping $69.3 billion, according to this Bloomberg report. The biggest names include Uber, Lyft and Ola cabs. We also have the little less known Didi Chuxing and Gojek playing [.] The post LULA Loop: Delivering Better Rides With Kommunicate By Their Side appeared first on Kommunicate Blog.
ViiBE Blog
SEPTEMBER 29, 2023
ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance. That is why self-service was invented.
JustCall
SEPTEMBER 29, 2023
For businesses relying on Copper, the leading CRM for Google Workspace users, there’s exciting news on the horizon. JustCall, a top-tier cloud-phone & SMS solution is now also available in Copper’s mobile app – making the integration available on all Copper devices. This integration is a game-changer for SMBs and Google Workspace users alike.
Brad Cleveland Blog
SEPTEMBER 29, 2023
When jumping into artificial intelligence, many organizations inventory what they’re doing now and look for opportunities to automate. This fixed-pie thinking can be limiting out of the gate. Let’s take a look at leveraging your AI-powered customer support strategy. Those … Continue reading → The post How to Leverage Your AI-Powered Customer Support Strategy appeared first on Brad Cleveland.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
JustCall
SEPTEMBER 29, 2023
A unified platform where teams are always updated, collaboration is fluid, and responding to customers is just a click away, eliminating any communication barriers. But how? Harness the power of the Microsoft Teams and JustCall integration to effortlessly monitor all your call and message interactions. This integration ensures that real-time notifications from JustCall are directly related to your designated Microsoft Teams channel.
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