Cisco - Contact Center

JUNE 13, 2024

UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?

Education 69

Education 69

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 124

Contact Center Chatbots Customer Experience Personalization 124

Toister Performance Solutions

JUNE 13, 2024

I love the movie, Office Space. It's a comedy set in a soul-sucking office. There's a famous scene where an employee named Peter is scolded for not putting the new cover sheet on his TPS report. It’s hilariously awkward. It also highlights a problem with expectation setting. Bill, Peter’s boss, relied on a memo to set the new cover sheet expectation.

Customer Service 110

Customer Service Consulting Consulting Management 110

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 109

Contact Center Chatbots Customer Experience Personalization 109

Advertisement

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Momentum Telecom

JUNE 13, 2024

ATLANTA – June 13, 2024 – Momentum, a leader global managed services provider, is excited to announce the launch of Momentum ReCharge. The innovative program enables Managed Service Providers (MSPs) and Value-Added Resellers (VARs) to seamlessly add Teams Phone, Operator Connect, and Global Internet Connectivity to their portfolios. In today’s fast-paced digital landscape, MSPs and VARs constantly seek innovative ways to streamline their operations and boost profitability.

Wireless 105

Wireless Telecommunications industry standards Sales 105

Cisco - Contact Center

JUNE 13, 2024

According to AppOmni’s 2023 State of SaaS Security report, 79% of organizations reported a SaaS security incident during the preceding 12-month period. As enterprises incrementally store and process more sensitive data in SaaS applications, it is no surprise that the security of these applications has come into greater focus.

SaaS 88

SaaS Management Enterprise 88

Concentrix

JUNE 13, 2024

What is total experience? Unlock the power of total experience with our expert insights and actionable strategies for enterprise success.

Enterprise 62

Enterprise Technology 62

Cisco - Contact Center

JUNE 13, 2024

Cisco engineers often face the challenge of setting up a Security Operations Center in two days at global events. Aditya Sankar explains the process with our “SOC in a Box” in this blog.

Engineering 87

Engineering Analytics 87

Working Solutions

JUNE 13, 2024

The travel industry has undergone significant changes and the way customers approach travel has shifted as well.

Customer Service 52

Customer Service 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

Cisco - Contact Center

JUNE 13, 2024

See how Cisco DevNet provides the resources and community automation engineers need to leveraging AI when building smarter, more efficient solutions.

Engineering 67

Engineering 67

CSM Magazine

JUNE 13, 2024

In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.

Management 52

Management Customer Care Customer Service Customer Experience 52

Cisco - Contact Center

JUNE 13, 2024

With Cisco's Child Bonding Policy and supportive culture, Program Manager Wallid S. was there with and for his family for the birth of his fourth child.

Management 64

Management 64

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.

Customer Service 52

Customer Service Personalization Marketing Technology 52

Advertisement

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Select VoiceCom Blog

JUNE 13, 2024

This content is password protected. To view it please enter your password below: Password: The post Protected: Celebrate Excellence and Nominate Your SVC Titan! appeared first on Select VoiceCom.

52

52

CSM Magazine

JUNE 13, 2024

The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.

Multi-channel support 52

Multi-channel support Chatbots Best practices CRM 52

Unymira

JUNE 13, 2024

Today, businesses are always looking for ways to work faster and involve more people in creating apps. They want to boost productivity and get products to market quickly. Pega , a top-tier low-code platform , provides a solution that's gaining popularity: citizen development. This strategy enables business analysts and non-developers to develop applications and automate processes, lessening reliance on IT and hastening digital transformation.

Marketing 52

Marketing Consulting Consulting 52

CSM Magazine

JUNE 13, 2024

First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.

Customer Service 52

Customer Service Personalization Customer Experience Customer Support 52

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Cisco - Contact Center

JUNE 13, 2024

This year, integrated security and AI took center stage. This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers.

Management 50

Management 50

CSM Magazine

JUNE 13, 2024

In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.

Best practices 52

Best practices Construction Personalization Feedback 52

Beyond Philosophy

JUNE 13, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.

Customer Experience 293

Customer Experience Customer emotions Management Accountability 293

CSM Magazine

JUNE 13, 2024

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope

Cloud contact 52

Cloud contact Enterprise Technology Customer Experience 52

Advertisement

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact