Cisco - Contact Center

JUNE 13, 2024

UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?

Education 98

Education 98

Beyond Philosophy

JUNE 13, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.

Customer Experience 293

Customer Experience Customer emotions Management Accountability 293

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Chatbots 124

Chatbots Contact Center Customer Experience Personalization 124

Toister Performance Solutions

JUNE 13, 2024

I love the movie, Office Space. It's a comedy set in a soul-sucking office. There's a famous scene where an employee named Peter is scolded for not putting the new cover sheet on his TPS report. It’s hilariously awkward. It also highlights a problem with expectation setting. Bill, Peter’s boss, relied on a memo to set the new cover sheet expectation.

Customer Service 112

Customer Service Consulting Consulting Management 112

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Technology

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Chatbots 109

Chatbots Contact Center Customer Experience Personalization 109

Cisco - Contact Center

JUNE 13, 2024

Cisco engineers often face the challenge of setting up a Security Operations Center in two days at global events. Aditya Sankar explains the process with our “SOC in a Box” in this blog.

Engineering 98

Engineering Analytics 98

Concentrix

JUNE 13, 2024

Unlock the full potential of your pharmaceutical marketing efforts and embark on a journey toward greater success and impact in the industry.

Education 90

Education Marketing Healthcare Sales 90

Cisco - Contact Center

JUNE 13, 2024

According to AppOmni’s 2023 State of SaaS Security report, 79% of organizations reported a SaaS security incident during the preceding 12-month period. As enterprises incrementally store and process more sensitive data in SaaS applications, it is no surprise that the security of these applications has come into greater focus.

SaaS 98

SaaS Management Enterprise 98

Concentrix

JUNE 13, 2024

What is total experience? Unlock the power of total experience with our expert insights and actionable strategies for enterprise success.

Enterprise 62

Enterprise Technology 62

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Cisco - Contact Center

JUNE 13, 2024

With Cisco's Child Bonding Policy and supportive culture, Program Manager Wallid S. was there with and for his family for the birth of his fourth child.

Management 98

Management 98

CSM Magazine

JUNE 13, 2024

In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.

Management 52

Management Customer Care Customer Service Customer Experience 52

Cisco - Contact Center

JUNE 13, 2024

See how Cisco DevNet provides the resources and community automation engineers need to leveraging AI when building smarter, more efficient solutions.

Engineering 98

Engineering 98

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.

Customer Service 52

Customer Service Personalization Marketing Technology 52

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

Cisco - Contact Center

JUNE 13, 2024

This year, integrated security and AI took center stage. This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers.

Management 75

Management 75

CSM Magazine

JUNE 13, 2024

The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.

Multi-channel support 52

Multi-channel support Chatbots CRM Best practices 52

Select VoiceCom Blog

JUNE 13, 2024

This content is password protected. To view it please enter your password below: Password: The post Protected: Celebrate Excellence and Nominate Your SVC Titan! appeared first on Select VoiceCom.

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52

CSM Magazine

JUNE 13, 2024

First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.

Customer Service 52

Customer Service Personalization Customer Experience Customer Support 52

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

Unymira

JUNE 13, 2024

Today, businesses are always looking for ways to work faster and involve more people in creating apps. They want to boost productivity and get products to market quickly. Pega , a top-tier low-code platform , provides a solution that's gaining popularity: citizen development. This strategy enables business analysts and non-developers to develop applications and automate processes, lessening reliance on IT and hastening digital transformation.

Marketing 52

Marketing Consulting Consulting 52

CSM Magazine

JUNE 13, 2024

In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.

Best practices 52

Best practices Construction Personalization Feedback 52

Working Solutions

JUNE 13, 2024

The travel industry has undergone significant changes and the way customers approach travel has shifted as well.

Customer Service 52

Customer Service 52

CSM Magazine

JUNE 13, 2024

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope

Cloud contact 52

Cloud contact Enterprise Technology Customer Experience 52

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

Contact Center