Education 4.0: The Role of AI in Transforming Education
Cisco - Contact Center
JUNE 13, 2024
UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?
Cisco - Contact Center
JUNE 13, 2024
UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?
Beyond Philosophy
JUNE 13, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.
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TechSee
JUNE 13, 2024
Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.
Toister Performance Solutions
JUNE 13, 2024
I love the movie, Office Space. It's a comedy set in a soul-sucking office. There's a famous scene where an employee named Peter is scolded for not putting the new cover sheet on his TPS report. It’s hilariously awkward. It also highlights a problem with expectation setting. Bill, Peter’s boss, relied on a memo to set the new cover sheet expectation.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
TechSee
JUNE 13, 2024
Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JUNE 13, 2024
Cisco engineers often face the challenge of setting up a Security Operations Center in two days at global events. Aditya Sankar explains the process with our “SOC in a Box” in this blog.
Concentrix
JUNE 13, 2024
Unlock the full potential of your pharmaceutical marketing efforts and embark on a journey toward greater success and impact in the industry.
Cisco - Contact Center
JUNE 13, 2024
According to AppOmni’s 2023 State of SaaS Security report, 79% of organizations reported a SaaS security incident during the preceding 12-month period. As enterprises incrementally store and process more sensitive data in SaaS applications, it is no surprise that the security of these applications has come into greater focus.
Concentrix
JUNE 13, 2024
What is total experience? Unlock the power of total experience with our expert insights and actionable strategies for enterprise success.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Cisco - Contact Center
JUNE 13, 2024
With Cisco's Child Bonding Policy and supportive culture, Program Manager Wallid S. was there with and for his family for the birth of his fourth child.
CSM Magazine
JUNE 13, 2024
In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.
Cisco - Contact Center
JUNE 13, 2024
See how Cisco DevNet provides the resources and community automation engineers need to leveraging AI when building smarter, more efficient solutions.
CSM Magazine
JUNE 13, 2024
As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.
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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro
Cisco - Contact Center
JUNE 13, 2024
This year, integrated security and AI took center stage. This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers.
CSM Magazine
JUNE 13, 2024
The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.
Select VoiceCom Blog
JUNE 13, 2024
This content is password protected. To view it please enter your password below: Password: The post Protected: Celebrate Excellence and Nominate Your SVC Titan! appeared first on Select VoiceCom.
CSM Magazine
JUNE 13, 2024
First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Unymira
JUNE 13, 2024
Today, businesses are always looking for ways to work faster and involve more people in creating apps. They want to boost productivity and get products to market quickly. Pega , a top-tier low-code platform , provides a solution that's gaining popularity: citizen development. This strategy enables business analysts and non-developers to develop applications and automate processes, lessening reliance on IT and hastening digital transformation.
CSM Magazine
JUNE 13, 2024
In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.
Working Solutions
JUNE 13, 2024
The travel industry has undergone significant changes and the way customers approach travel has shifted as well.
CSM Magazine
JUNE 13, 2024
Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
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