Education 4.0: The Role of AI in Transforming Education
Cisco - Contact Center
JUNE 13, 2024
UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?
Thu.Jun 13, 2024
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A Massive Effect On Decision-Making is the Mood You Are In, Here’s Why A Master Class: Unlocking The Psychology of Customer Experience
Beyond Philosophy
JUNE 13, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.
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Visuals Transform Everything: A Picture is Worth a Thousand Words
TechSee
JUNE 13, 2024
Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.
How to set expectations with customer service reps
Toister Performance Solutions
JUNE 13, 2024
I love the movie, Office Space. It's a comedy set in a soul-sucking office. There's a famous scene where an employee named Peter is scolded for not putting the new cover sheet on his TPS report. It’s hilariously awkward. It also highlights a problem with expectation setting. Bill, Peter’s boss, relied on a memo to set the new cover sheet expectation.
The Contact Center Manager’s Guide to AI
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Visuals Transform Everything: A Picture is Worth a Thousand Words
TechSee
JUNE 13, 2024
Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.
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Bolster SaaS Security Posture Management with Zero Trust Architecture
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JUNE 13, 2024
According to AppOmni’s 2023 State of SaaS Security report, 79% of organizations reported a SaaS security incident during the preceding 12-month period. As enterprises incrementally store and process more sensitive data in SaaS applications, it is no surprise that the security of these applications has come into greater focus.
Pharmaceutical Marketing, Promotion, and Education Strategies
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Unlock the full potential of your pharmaceutical marketing efforts and embark on a journey toward greater success and impact in the industry.
Operationalizing our custom “SOC in a Box” at the RSA Conference 2024
Cisco - Contact Center
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Cisco engineers often face the challenge of setting up a Security Operations Center in two days at global events. Aditya Sankar explains the process with our “SOC in a Box” in this blog.
What Is Total Experience?
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JUNE 13, 2024
What is total experience? Unlock the power of total experience with our expert insights and actionable strategies for enterprise success.
Frost Radar: Voice of Customer Analytics, 2024
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Top Takeaways from the Cisco Live 2024 DevNet Zone: AI, Programmability, and More
Cisco - Contact Center
JUNE 13, 2024
See how Cisco DevNet provides the resources and community automation engineers need to leveraging AI when building smarter, more efficient solutions.
How Efficient Waste Management Improves Customer Satisfaction
CSM Magazine
JUNE 13, 2024
In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.
Embracing New Additions With Cisco’s Child Bonding Leave
Cisco - Contact Center
JUNE 13, 2024
With Cisco's Child Bonding Policy and supportive culture, Program Manager Wallid S. was there with and for his family for the birth of his fourth child.
Customer Service Trends in the Hotel Industry
CSM Magazine
JUNE 13, 2024
As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.
New Thinking About an Old Problem - Contact Center Employee Attrition
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
Revelations from Cisco Live: The Future of AI and Integrated Security
Cisco - Contact Center
JUNE 13, 2024
This year, integrated security and AI took center stage. This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers.
How an IT Help Desk Can Increase Internal Customer Loyalty
CSM Magazine
JUNE 13, 2024
The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.
Protected: Celebrate Excellence and Nominate Your SVC Titan!
Select VoiceCom Blog
JUNE 13, 2024
This content is password protected. To view it please enter your password below: Password: The post Protected: Celebrate Excellence and Nominate Your SVC Titan! appeared first on Select VoiceCom.
The Primacy Effect and Its Impact on Customer Service
CSM Magazine
JUNE 13, 2024
First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.
AI for Business Outcomes: Selecting the Right Tools to Drive Results
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Empowering Business Analysts with Pega’s Citizen Development
Unymira
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Today, businesses are always looking for ways to work faster and involve more people in creating apps. They want to boost productivity and get products to market quickly. Pega , a top-tier low-code platform , provides a solution that's gaining popularity: citizen development. This strategy enables business analysts and non-developers to develop applications and automate processes, lessening reliance on IT and hastening digital transformation.
Crafting the Perfect Brand Design Logo: Essential Tips and Best Practices
CSM Magazine
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In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.
The Latest Trends in Travel from Our Customer Service Team
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The travel industry has undergone significant changes and the way customers approach travel has shifted as well.
Sabio Group Wins New Contract with Swedish Energy Firm Vattenfall for Cloud Contact Centre Transformation
CSM Magazine
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Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope
How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
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