Cisco - Contact Center

MAY 27, 2024

Preparing for the Cisco Enterprise Network Assurance (ENNA) exam can be a challenge. Make it easier by signing up for free network assurance prep today.

Enterprise 98

Enterprise 98

OctopusTech

MAY 27, 2024

What is AI for SEO? Many organizations are incorporating artificial intelligence (AI) into their strategies, including search engine optimization (SEO). AI for SEO is a search engine optimization approach that employs artificial intelligence to optimize webpages (such as blog posts and landing pages ) so that they appear higher in search engine results pages.

Engineering 62

Engineering Analytics Personalization Marketing 62

CSM Magazine

MAY 27, 2024

A well-crafted customer service value proposition can set your company apart, attracting and retaining loyal customers. But what exactly is a customer service value proposition, and how can you write one that resonates with your audience? This guide will walk you through the steps to create a compelling customer service value proposition tailored to your business needs.

Customer Service 59

Customer Service Multi-channel support Metrics Accountability 59

24-7 InTouch

MAY 27, 2024

Resources White Paper: AI-Powered Innovation Is Reshaping Workforce Well-Being Superpunch Care The post Confronting Mental Health Stigma Through Proactive Well-Being Support appeared first on IntouchCX.

Technology 52

Technology 52

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

CSM Magazine

MAY 27, 2024

Did you know that the colors used in your customer service environment can significantly impact how customers perceive and interact with your brand? So much so, that 80% of consumers believe that color increases brand perception during the customer experience. In this article, we’ll delve into the science of color psychology and examine how it can be leveraged to enhance customer service.

Customer Service 52

Customer Service Customer Experience Marketing Management 52

Comm100

MAY 27, 2024

Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of your brand but also influence retention, loyalty, and advocacy. Enhancing CSAT is critical for any business that values customer-centricity. This comprehensive guide will walk you through creating a detailed CSAT improvement plan to elevate your customer service standards.

Morale 45

Morale Feedback Customer centricity Wait times 45