ShepHyken
OCTOBER 27, 2023
This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. The concept of flexible workspaces has gained immense popularity of late, revolutionizing how people work worldwide.
AWS Machine Learning
OCTOBER 27, 2023
Generative artificial intelligence is transforming how enterprises do business. Organizations are using AI to improve data-driven decisions, enhance omnichannel experiences, and drive next-generation product development. Enterprises are using generative AI specifically to power their marketing efforts through emails, push notifications, and other outbound communication channels.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
OCTOBER 27, 2023
Four and a half years ago, I came into Partner Performance with one primary goal – simplifying a complex environment. I know that goal resonates with many of our partners across the globe!
HelpCrunch
OCTOBER 27, 2023
You’ve got to have thick skin to run a business. Customers will often share their thoughts with you. When feedback is good, it can give you and your team a boost—people love your products! That [ … ] The post 8 Best Practices in Dealing With Negative Customer Reviews appeared first on The HelpCrunch blog.
Advertisement
Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Cisco - Contact Center
OCTOBER 27, 2023
Research from Cisco AppDynamics, The Age of Application Observability , tells us that teams have reached a tipping point as they look to tackle complexity and deal with fractured IT domains, tool… Read more on Cisco Blogs
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 27, 2023
You know that excellent customer service is the heart of any successful business. But have you considered the far-reaching benefits of honing versatile skills for this crucial role? Let’s explore why diversifying your abilities can unlock a level of service that truly delights your customers. Improved Customer Satisfaction Enhancing versatile skills in customer service leads to improved satisfaction as it allows representatives to effectively handle a variety of customer issues.
Unymira
OCTOBER 27, 2023
The selection of the perfect programming language is a central decision in software development. It is comparable to choosing the right tool for a particular task. This comparison will explore the strengths, subtleties, and unique features of Rust and Java to help you make an informed decision. Whether you value performance, security, or flexibility, the following comparative overview will help you choose the language that best fits the needs and goals of your project.
CSM Magazine
OCTOBER 27, 2023
“If you don’t care, your customer never will.” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.
Cisco - Contact Center
OCTOBER 27, 2023
Shrink in retail, and more specifically, theft & fraud components, have long been accepted as a cost of doing business.
Advertisement
Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
OCTOBER 27, 2023
In the dynamic world of online gaming, the provision of exemplary customer support is a cornerstone of success. As the industry continues to evolve, players seek platforms that not only offer thrilling games but also prioritize their experience and satisfaction. Establishing a robust customer support system is crucial for building trust and loyalty among players.
Cisco - Contact Center
OCTOBER 27, 2023
Jason Button leads the Cisco Security and Trust Mergers and Acquisitions (M&A) organization.
Help Scout
OCTOBER 27, 2023
Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more.
Brad Cleveland Blog
OCTOBER 27, 2023
There’s a lot riding on customer experience leaders right now. Our organizations, our customers, our employees are counting on us. As you embark on new (or renewed) efforts toward improved customer experience, let me suggest a few questions to ponder: … Continue reading → The post CX Leadership: 3 Questions to Ask Yourself appeared first on Brad Cleveland.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Brad Cleveland Blog
OCTOBER 27, 2023
There’s a lot riding on customer experience leaders right now. Our organizations, our customers, our employees are counting on us. As you embark on new (or renewed) efforts toward improved customer experience, let me suggest a few questions to ponder: … Continue reading → The post CX Leadership: 3 Questions to Ask Yourself appeared first on Brad Cleveland.
Expert insights. Personalized for you.
153 
Let's personalize your content