Wed.Mar 26, 2025

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Don’t Get Angry, Get Relevant: How CX Leaders Can Finally Get Their Seat at the Table

CCNG

Weve all been there. As a customer experience leader, you pour your energy into creating better interactions, improving satisfaction scores, and generally making life easier for customersonly to feel undervalued, underappreciated, and, frankly, under-resourced. You hear its nice to have, and maybe even a nod or two from other departments, but not the concrete backing that turns a function into a strategic force.

Metrics 195
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Generative AI-powered game design: Accelerating early development with Stability AI models on Amazon Bedrock

AWS Machine Learning

In the competitive world of game development, staying ahead of technological advancements is crucial. Generative AI has emerged as a game changer, offering unprecedented opportunities for game designers to push boundaries and create immersive virtual worlds. At the forefront of this revolution is Stability AIs cutting-edge text-to-image AI model, Stable Diffusion 3.5 Large (SD3.5 Large), which is transforming the way we approach game environment creation.

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Top Skills Every Java Developer Should Master in 2025

CSM Magazine

Innovation in the Java ecosystem relies on modern syntax, advanced frameworks, and strong security habits. Professionals who refine these abilities continuously can build stable, high-performance applications. Businesses also gain measurable advantages by securing such specialists, leading to efficient deliveries and sustainable progress in a fast-moving technological era.

Finance 52
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Why Customer Care Matters for Medical and Insurance Clients

TeleDirect

Why Customer Care Matters for Medical and Insurance Clients Why Customer Care Matters for Medical and Insurance Clients is a crucial topic in todays customer-centric world. Medical and insurance clients expect not just high-quality services but also seamless and compassionate support. In an industry where trust and reliability are paramount, providing excellent customer care can be the difference between retaining a client or losing them to a competitor.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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From Burnout to Breakthrough: How AI is Transforming Call Center Coaching

Calabrio

Workforce Management From Burnout to Breakthrough: How AI is Transforming Call Center Coaching Share Preventing Agent Fatigue with Smart Scheduling and AI-Driven Coaching Call center burnout is a growing challenge , with 74% of agents at risk due to high call volumes, repetitive tasks, and strict performance metrics according to a survey done by Toister Performance Solutions.

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Text From Business Phone Number | What Happens When a Customer Texts Your Main Number?

VirtualPBX

If your business number is connected to a landline or a VoIP service without texting capability, the unfortunate reality is that nothing happens. This can lead to missed opportunities and lost business. However, with a business texting service like VirtualText, you can ensure that every customer message is received and responded to promptly. When you text from your business phone number, you unlock new ways to engage with customers and prospects, improving communication and customer satisfaction

voip 59
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The Science of Learning: Why We Forget and How We Truly Learn

Vistio

Have you ever studied something, only to forget it just days later? If youve ever had this experience, youre not alone. The reality is that our brains are wired to forget, and unless we actively reinforce what we learn, it fades away. Fortunately, science has shown that practice is the key to making knowledge stick explaining why we forget, how we can combat it, and how to truly learn.

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Complete Guide to E-commerce Contact Center Success with HoduSoft

Hodusoft

The Complete Guide to E-commerce Contact Center Success with HoduSoft E-commerce companies have revolutionized the way people purchase products, as well as services. They also made prices so competitive that they gave their brick-and-mortar counterparts a run for their money! However, what do you think is the most important element for e-commerce companies?

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How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

MiaRec

For CX and Operations leaders, understanding customer churn risk is essential to proactively address issues before customers leave. Your contact center is on the front lines of customer interactions, so it logs many leading indicators of churn and has levers to influence retention through service quality.

Metrics 52
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The Ultimate Blueprint for an AI-First Contact Center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

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Why You Should Invest in Quotation Management Software for Better Efficiency

Cincom

Introduction Businesses, especially complex manufacturing, often struggle with inconsistent pricing, data entry errors, version control issues, and delays in approvals, all of which can result in lost revenue and dissatisfied customers. Without a streamlined system, businesses risk inefficiencies that hinder their ability to close deals quickly and maintain strong customer relationships.

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Enterprise Connect 2025 Recap: 9 Innovations Coming Soon to Microsoft Teams

Momentum Telecom

Enterprise Connect is the leading conference and exhibition dedicated to enterprise communications and collaboration, providing insights into the latest technologies and trends shaping the industry. The Momentum Team recently attended Enterprise Connect 2025 where we took part in impactful sessions while engaging with our partners like Luware. There was a lot to like about this years event.

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Amazon SageMaker JumpStart adds fine-tuning support for models in a private model hub

AWS Machine Learning

Amazon SageMaker JumpStart is a machine learning (ML) hub that provides pre-trained models, solution templates, and algorithms to help developers quickly get started with machine learning. Within SageMaker JumpStart, the private model hub feature allows organizations to create their own internal repository of ML models, enabling teams to share and manage models securely within their organization.

APIs 63