TechSee
SEPTEMBER 26, 2024
In today’s competitive business landscape, enterprises constantly seek new ways to boost efficiency, improve customer satisfaction, and reduce operational costs. Enter Agentic AI , a game-changing technology that not only automates repetitive tasks but also has the cognitive intelligence to handle complex, context-driven interactions independently.
Beyond Philosophy
SEPTEMBER 26, 2024
Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Personalization is an exciting and developing area for Customer Experiences. On the podcast, we hosted Graham Hill, Ph.D., to talk about it, and I wanted to share Hill’s insight here, too.
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AWS Machine Learning
SEPTEMBER 26, 2024
Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images. Trained on the Amazon SageMaker HyperPod , Dream Machine excels in creating consistent characters, smooth motion, and dynamic camera movements.
Cisco - Contact Center
SEPTEMBER 26, 2024
Pioneering Cisco customers understand that digital resilience helps keep their networks and businesses humming; their customer, employee, and partner experiences consistently great; and their admins… Read more on Cisco Blogs
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
AWS Machine Learning
SEPTEMBER 26, 2024
Aerospace companies face a generational workforce challenge today. With the strong post-COVID recovery, manufacturers are committing to record production rates, requiring the sharing of highly specialized domain knowledge across more workers. At the same time, maintaining the headcount and experience level of the workforce is increasingly challenging, as a generation of subject matter experts (SMEs) retires and increased fluidity characterizes the post-COVID labor market.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
SmartAction
SEPTEMBER 26, 2024
When you implement AI or automation into your contact center, it’s easy to get caught up in the excitement of new tech. But here’s the truth: if you’re not tracking the right AI KPIs, you’ll never really know if it’s working. Metrics are what give you the full picture, and without them, you can’t measure success or report ROI back to the business. Think of it like this—tracking the right AI KPIs is like checking the vital signs of your contact center.
CSM Magazine
SEPTEMBER 26, 2024
A recent survey by Which? revealed that poor customer service from energy and broadband companies is costing customers millions of pounds and wasting hours of their time. Around 45% of respondents had contacted their broadband supplier and 42% had contacted their energy provider in the past year, with many facing issues related to long wait times for assistance and resolutions.
JustCall
SEPTEMBER 26, 2024
At JustCall, we love building powerful, easy-to-use communication tools that help your business grow. Today, we’re thrilled to announce an evolution in our product lineup to help your sales teams actually connect with leads and book more meetings. Reimagining sales outreach for the AI era and beyond But first, what needs to change and why are we even switching things up?
CSM Magazine
SEPTEMBER 26, 2024
In today’s fast-paced world, the expectations of students are rapidly evolving. With the rise of technology and digital transformation, students are more connected, informed, and engaged than ever before. But here’s the catch: they also expect seamless experiences from the institutions they expect. Sound familiar? These expectations are very much aligned with what consumers demand from businesses today.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Balto
SEPTEMBER 26, 2024
In the fast-paced world of customer service and sales, call quality assurance plays a pivotal role in shaping the experiences that can make or break a company’s reputation. As businesses grapple with evolving customer expectations and technological advancements, the challenges in maintaining high-quality call conversations have never been more complex – or more critical.
CSM Magazine
SEPTEMBER 26, 2024
Traditional methods like phone calls and emails still play a role in today’s business communication, but they can lack the personal touch customers often desire. Video chat services have emerged as a powerful tool for enhancing customer service, allowing businesses to interact with customers face-to-face in real-time. These services can lead to higher customer satisfaction and loyalty, providing a more dynamic, personal experience.
Advantage Communications
SEPTEMBER 26, 2024
upskilling and reskilling in the BPO industry, skill development, technological advancements and customer expectations, workforce and employee training
CSM Magazine
SEPTEMBER 26, 2024
Incheon International Airport, Seoul, has achieved a remarkable feat by being the first and only airport globally to secure the highest level of passenger experience accreditation for three consecutive years. The prestigious accreditation was awarded during the Airports Council International (ACI) Customer Experience Global Summit held in Atlanta, Georgia, where the airport operator made the announcement.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
AWS Machine Learning
SEPTEMBER 26, 2024
Amazon SageMaker Studio provides a single web-based visual interface where different personas like data scientists, machine learning (ML) engineers, and developers can build, train, debug, deploy, and monitor their ML models. These personas rely on access to data in Amazon Simple Storage Service (Amazon S3) for tasks such as extracting data for model training, logging model training metrics, and storing model artifacts after training.
CSM Magazine
SEPTEMBER 26, 2024
Businesses have various software options when it comes to managing payroll efficiently. One critical factor that affects the decision-making process is the operating system. With the prevalence of both Mac and Windows users in today’s workplace, it’s essential to understand how payroll software performs on these platforms. This post explores the pros and cons of using payroll software for Mac versus Windows, providing insights to help businesses make an informed choice.
CSM Magazine
SEPTEMBER 26, 2024
In today’s competitive marketplace, customer satisfaction is the key to success for any business. Returns, a common yet often challenging aspect of retail, can greatly impact a customer’s overall experience. When handled adeptly, returns offer a valuable opportunity to reinforce customer trust and enhance brand reputation. Our guide explores effective strategies for managing returns, turning potential dissatisfaction into moments of delight, and ultimately maximizing customer satisfa
CSM Magazine
SEPTEMBER 26, 2024
Customer support has become a critical component in the highly competitive sports betting industry. As the market grows, platforms are increasingly looking for ways to differentiate themselves, and top brands are using exceptional customer service as a key strategy to build loyalty. According to Smart Betting Guide , one of the most recognizable authorities when it comes to reviews of sportsbooks, the quality of the customer support could be very indicative of the overall future success of any b
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
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