CCNG

JANUARY 1, 2025

Chat has to be part of your omni-channel support strategy. Or does it? Don’t get us wrong, at Customer X Solutions we believe that Chat can be an effective support and delivery mechanism as your customers navigate your systems, processes, and digital tools. But before you try to replicate your Phone, Web, and App strategies with a Chat channel, we recommend that you step back and clarify the desired outcomes.

Omni-channel support 195

Omni-channel support CCNG Upselling outsourcing 195

Callminer

JANUARY 1, 2025

Employees are often expected to wear multiple hats daily while prioritizing CX. Learn how an effective employee experience strategy can improve productivity, retention and morale.

Morale 182

Morale 182

CSM Magazine

JANUARY 1, 2025

In today’s dynamic field, law firms are always looking for ways to make their operations more efficient. Legal practice management software has become a tool changing how firms handle their business. This software offers a solution by improving tasks that used to take up a lot of time. Thanks to its advantages, law firms can improve their productivity, precision, and client happiness.

Management 52

Management Finance Service level Technology 52