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by Craig Smith, CX Automation Manager and Damian Copeland, COO While artificial intelligence (AI) has been around for nearly 50 years, adoption rates are accelerating across every business sector as the hype around generative AI (GenAI) spurs investment. In the contact centre space, many operators have already implemented AI technology in some guise to support better engagement and enhance customer experience (CX).
In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove , who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, Heather Quick Ginevan did, and she included a great explanation in just one sentence.
Discover how integrating a dedicated account management strategy enhances the 'land and expand' approach, transforming initial wins into lasting partnerships and sustained growth.
This post is co-written with Francisco Azuaje from Genomics England. Genomics England analyzes sequenced genomes for The National Health Service (NHS) in the United Kingdom, and then equips researchers to use data to advance biological research. As part of its goal to help people live longer, healthier lives, Genomics England is interested in facilitating more accurate identification of cancer subtypes and severity, using machine learning (ML).
Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.
Explore AI vs. real answering services to find the best solution for your business. Compare costs, scalability, and customer satisfaction. The post AI vs real answering services solutions: which is best for your business? appeared first on AnswerConnect Blog.
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Explore AI vs. real answering services to find the best solution for your business. Compare costs, scalability, and customer satisfaction. The post AI vs real answering services solutions: which is best for your business? appeared first on AnswerConnect Blog.
Are you in the middle of “contact center RFP season”? The RFP questions listed below provide you with a comprehensive guide on how you can structure the request and the actual questions you can add to your RFP. We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor.
Secure Network Analytics 7.5.1 is now available. This release provides features including expanded firewall log ingestion, custom dashboards, better ISE integration, and much more.
Are you in the middle of “contact center RFP season”? The RFP questions listed below provide you with a comprehensive guide on how you can structure the request and the actual questions you can add to your RFP. We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor.
We’re proud to announce via press release today that our Business Phone product has earned the prestigious 2024 Teleworking Award, recognizing its innovative solutions for the challenges of remote work. As businesses shift to hybrid and remote models, we understand how critical reliable communication is for maintaining productivity and collaboration.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Omnichannel contact center solutions provide the means to meet such demand by uniting customer interactions and driving a more connected, consistent, and satisfying experience. In this article, we are going to discuss what omnichannel contact center solutions are, how they are different from traditional multichannel approaches, why they are important for businesses in modern times, features to look for in a tool, and some of the best options available in the market today.
We’re proud to announce via press release today that our Business Phone product has earned the prestigious 2024 Teleworking Award, recognizing its innovative solutions for the challenges of remote work. As businesses shift to hybrid and remote models, we understand how critical reliable communication is for maintaining productivity and collaboration.
Enhancing Customer Experience (CX) and Inventory Management in E-Commerce & Retail: The TMP Way In the current dynamic retail and e-commerce environment, customer demands are changing at an exceptionally rapid pace. Businesses need to keep up with, if not outpace, the rapid advancement of digital transformation in order to be competitive. Businesses must use data-driven insights and creative approaches to meet and surpass these expectations.
Secure Network Analytics 7.5.1 is now available. This release provides features including expanded firewall log ingestion, custom dashboards, better ISE integration, and much more.
In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
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