FluentStream

AUGUST 16, 2024

FluentStream is celebrating this week. For the third consecutive year, we’ve won a Stevie® Award for Great Employers. This recognition acknowledges our progressive corporate culture and underscores our continuous growth and success. Our executive team has operated with strategic intention. Read More The post FluentStream Wins Bronze Stevie® Award for Great Employers, Celebrating a Progressive and Employee-Centric Culture appeared first on FluentStream.

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Beyond Philosophy

AUGUST 16, 2024

In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby , CEO of Alignment Growth Strategies , shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple of helpful AI tools Cudby mentions.

Scripts 195

Scripts Customer emotions Education Personalization 195

Help Scout

AUGUST 16, 2024

Learn what's new in Help Scout's Inbox experience.

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DMG Consulting

AUGUST 16, 2024

Introducing the A.I. brain! Let’s dig into the core of the contact center and see why the A.I. brain is so crucial. The post Introducing the A.I. brain! appeared first on DMG Consulting.

Consulting 62

Consulting Consulting Contact Center 62

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Avoxi

AUGUST 16, 2024

7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. AVOXI's cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to… The post 7 AVOXI Voice Management Software Features That Are Better With Scale appeared

Management 62

Management Enterprise Customer Service Contact Center 62

Cisco - Contact Center

AUGUST 16, 2024

Learn more about advanced technologies in mining that are actively contributing to reaching goals in the global sustainability agenda.

Technology 57

Technology 57

FluentStream

AUGUST 16, 2024

FluentStream is celebrating this week. For the third consecutive year, we’ve won a Stevie® Award for Great Employers. This recognition acknowledges our progressive corporate culture and underscores our continuous growth and success. Our executive team has operated with strategic intention. Read More The post FluentStream Wins Bronze Stevie® Award for Great Employers, Celebrating a Progressive and Employee-Centric Culture appeared first on FluentStream.

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CSM Magazine

AUGUST 16, 2024

These days, customers have sky-high expectations, and a single bad experience can send them running to competitors. That’s where exceptional customer service can be truly beneficial. But delivering top-notch customer service isn’t a walk in the park. A solution like cloud technology can help empower your business to deliver seamless, personalized, and efficient customer experiences.

Omni-channel support 52

Omni-channel support Customer Service CRM Contact center software 52

Help Scout

AUGUST 16, 2024

Learn what's new in Help Scout's Inbox experience.

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Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

CSM Magazine

AUGUST 16, 2024

In a world where customers expect everything at their fingertips and their patience wears thinner, businesses can’t afford to let their network be the weak link. Imagine a customer eagerly trying to reach out to your support team, only to be met with dropped calls or endless buffering. Advanced network management is the answer. It’s about ensuring your network is functional and optimized to deliver the kind of experience that keeps customers coming back for more.

Customer Service 52

Customer Service Management Benchmark Wait times 52

Help Scout

AUGUST 16, 2024

Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals.

Customer Support 45

Customer Support 45

CSM Magazine

AUGUST 16, 2024

Staying competitive in customer service requires more than just a friendly smile. New customer service technologies are transforming the way companies interact with their customers, making processes more efficient and improving customer satisfaction. But while these technologies bring many benefits, their successful implementation depends on how well your team adapts to them.

Technology 52

Technology Customer Service Coaching Feedback 52