FluentStream

AUGUST 16, 2024

FluentStream is celebrating this week. For the third consecutive year, we’ve won a Stevie® Award for Great Employers. This recognition acknowledges our progressive corporate culture and underscores our continuous growth and success. Our executive team has operated with strategic intention. Read More The post FluentStream Wins Bronze Stevie® Award for Great Employers, Celebrating a Progressive and Employee-Centric Culture appeared first on FluentStream.

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Beyond Philosophy

AUGUST 16, 2024

In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby , CEO of Alignment Growth Strategies , shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple of helpful AI tools Cudby mentions.

Scripts 195

Scripts Customer emotions Education Personalization 195

Cisco - Contact Center

AUGUST 16, 2024

Learn more about advanced technologies in mining that are actively contributing to reaching goals in the global sustainability agenda.

Technology 98

Technology 98

DMG Consulting

AUGUST 16, 2024

Introducing the A.I. brain! Let’s dig into the core of the contact center and see why the A.I. brain is so crucial. The post Introducing the A.I. brain! appeared first on DMG Consulting.

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Consulting Consulting Contact Center 62

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Avoxi

AUGUST 16, 2024

7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. AVOXI's cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to… The post 7 AVOXI Voice Management Software Features That Are Better With Scale appeared

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Management Enterprise Customer Service Contact Center 62

Kapta Customer Success

AUGUST 16, 2024

Discover why customer joy won't increase retention and how to enhance lifetime value via customer bonding for measurable outcomes.

Accountability 59

Accountability CRM Management 59

CSM Magazine

AUGUST 16, 2024

Staying competitive in customer service requires more than just a friendly smile. New customer service technologies are transforming the way companies interact with their customers, making processes more efficient and improving customer satisfaction. But while these technologies bring many benefits, their successful implementation depends on how well your team adapts to them.

Technology 52

Technology Customer Service Coaching Feedback 52

Help Scout

AUGUST 16, 2024

Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals.

Customer Support 45

Customer Support 45

CSM Magazine

AUGUST 16, 2024

These days, customers have sky-high expectations, and a single bad experience can send them running to competitors. That’s where exceptional customer service can be truly beneficial. But delivering top-notch customer service isn’t a walk in the park. A solution like cloud technology can help empower your business to deliver seamless, personalized, and efficient customer experiences.

Omni-channel support 52

Omni-channel support Customer Service CRM Contact center software 52

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

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Help Scout

AUGUST 16, 2024

Learn what's new in Help Scout's Inbox experience.

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Help Scout

AUGUST 16, 2024

Learn what's new in Help Scout's Inbox experience.

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