A Beginner’s Guide to Unlocking the Power of AI as a Service
Help Scout
MAY 28, 2024
Unlock the power of AIaaS to transform your business with affordable, scalable AI solutions. Learn how to streamline operations and boost customer service.
Tue.May 28, 2024
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The Cost of Surprising the Customer
ShepHyken
MAY 28, 2024
Surprising customers with something they weren’t expecting doesn’t have to be expensive. In many cases, it can be very inexpensive or even free. For example, surprising a couple with a cake and candle when they are celebrating at a restaurant costs a tiny fraction of the meal but greatly impacts the evening. For years, I’ve shared the story of a cab driver who surprised his customers with a newspaper, a bottle of water and a side trip to see a famous local landmark.
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5 Best CRMs for Property Management in 2024
Ambs Call Center
MAY 28, 2024
Property management CRM software is changing the game for property managers everywhere. By diving into this innovative world, you can revolutionize the way your real estate business operates. Streamlining tasks, boosting efficiency, and simplifying complex processes - what's not to gain?
Navigating DORA (Digital Operational Resilience Act) with Secure Workload
Cisco - Contact Center
MAY 28, 2024
The Digital Operational Resilience Act (DORA) represents a shift toward establishing harmonized guidelines that can keep pace with the dynamic nature of cyber threats.
The Contact Center Manager’s Guide to AI
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
[DO NOT DELETE] Kitchen Sink Post
Help Scout
MAY 28, 2024
This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!
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Navigating the Retail Rush: 5 Crucial Scalability Trends in Customer Service
Working Solutions
MAY 28, 2024
In the fast-paced world of retail, customer service is a critical factor in ensuring customer satisfaction and loyalty. However, during peak times, such as holidays, sales events, or product launches, the demand for efficient and effective customer service skyrockets, presenting unique challenges for retailers.
The Great Resistance: Employees Prefer a Flexible Work Environment
FluentStream
MAY 28, 2024
As you read this, where are you? In an office? At a coffee shop? At your kitchen table? And what device are you using? Your phone, tablet, or laptop? In today’s post-pandemic workplace, many of us have more flexibility and. Read More The post The Great Resistance: Employees Prefer a Flexible Work Environment appeared first on FluentStream.
5 business benefits of customer service outsourcing
AnswerConnect
MAY 28, 2024
Considering a third party to handle your customer service but unsure if it’s right for you? Read on for the top benefits of customer service outsourcing. The post 5 business benefits of customer service outsourcing appeared first on AnswerConnect Blog.
How Is AI Revolutionizing Customer Service? 6 Key Innovations Explained
CSM Magazine
MAY 28, 2024
As businesses increasingly turn to technology to enhance their operations, artificial intelligence (AI) is stepping into the spotlight, particularly in the realm of customer service. This transformation is about so much more than automating processes. It’s also about creating a more personalized, efficient, and engaging customer experience. Here’s a look at how AI is reshaping customer service.
Frost Radar: Voice of Customer Analytics, 2024
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
What is Call Blending and how does it help your Call Center?
NobelBiz
MAY 28, 2024
Contact centers have consistently been early adopters of technologies that improve interactions between agents and customers. One of the most impactful advancements in recent years is call blending. But what exactly is call blending, and why is it becoming an essential tool in call centers? What is Call Blending? Call blending is a dynamic call center strategy that merges inbound and outbound call operations into a seamless workflow.
Key Factors to Keep in Mind When Developing a Product Catalog
CSM Magazine
MAY 28, 2024
Creating a product catalog is an essential task for any business aiming to showcase its offerings in a clear, organized, and compelling manner. Whether you are a startup or an established company, a well-designed product catalog can significantly impact your sales and marketing efforts. Here, we explore the key factors to keep in mind when developing a product catalog that stands out and drives results.
What does data quality mean in license management and SAM tools?
Unymira
MAY 28, 2024
Are you satisfied if the asset and license data in the tool is "approximately" correct? Companies worldwide invest considerable resources in the procurement and operation of their SAM and ITAM tools. The creation of license balances and the determination of license compliance are fundamentally based on the data in the SAM tool, so they are decisive for the result.
Finding My Place, Part Three: Translating Military Skills to Cybersecurity Leadership
Cisco - Contact Center
MAY 28, 2024
Discover how Travis H. creates team culture with his unique background and insights as he finds his new place at Cisco as Americas Security Partner Sales Leader.
Your Roadmap to Successful AI Implementations in the Contact Center
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Insuring the Future: Five Insurance Industry Trends Driving Transformation
Concentrix
MAY 28, 2024
Gain insights into the insurance industry, includling digital transformation, strategic innovations, and enhancing competitiveness.
Successful Brand Building for SMEs: Overcoming Your 10 Biggest Frustrations
C3Centricity
MAY 28, 2024
Brand building for SMEs is a complex journey. As an SME owner, CEO, or CMO, you may often be overwhelmed by the challenges of establishing and maintaining a strong brand presence. In this article, we’ll explore ten common frustrations of brand building for SME leaders and provide solutions and real-world examples of overcoming them. 1. Inconsistent Brand Messaging Consistency is key to building a strong brand for every company, but achieving it can be a significant hurdle.
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