Help Scout

MAY 28, 2024

Unlock the power of AIaaS to transform your business with affordable, scalable AI solutions. Learn how to streamline operations and boost customer service.

Customer Service 64

Customer Service 64

ShepHyken

MAY 28, 2024

Surprising customers with something they weren’t expecting doesn’t have to be expensive. In many cases, it can be very inexpensive or even free. For example, surprising a couple with a cake and candle when they are celebrating at a restaurant costs a tiny fraction of the meal but greatly impacts the evening. For years, I’ve shared the story of a cab driver who surprised his customers with a newspaper, a bottle of water and a side trip to see a famous local landmark.

Customer Service 251

Customer Service Marketing Customer Experience 251

Ambs Call Center

MAY 28, 2024

Property management CRM software is changing the game for property managers everywhere. By diving into this innovative world, you can revolutionize the way your real estate business operates. Streamlining tasks, boosting efficiency, and simplifying complex processes - what's not to gain?

Real estate 105

Real estate Management CRM 105

Help Scout

MAY 28, 2024

This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!

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Advertisement

Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

Contact Center

Cisco - Contact Center

MAY 28, 2024

The Digital Operational Resilience Act (DORA) represents a shift toward establishing harmonized guidelines that can keep pace with the dynamic nature of cyber threats.

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Cisco - Contact Center

MAY 28, 2024

In 2024, voters in more than 60 countries—representing 4 billion people—will cast ballots. Some of the elections are far-reaching—such as the upcoming EU Parliamentary elections, which will span 27 countries from June 6 to 9.

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FluentStream

MAY 28, 2024

As you read this, where are you? In an office? At a coffee shop? At your kitchen table? And what device are you using? Your phone, tablet, or laptop? In today’s post-pandemic workplace, many of us have more flexibility and. Read More The post The Great Resistance: Employees Prefer a Flexible Work Environment appeared first on FluentStream.

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AnswerConnect

MAY 28, 2024

Considering a third party to handle your customer service but unsure if it’s right for you? Read on for the top benefits of customer service outsourcing. The post 5 business benefits of customer service outsourcing appeared first on AnswerConnect Blog.

outsourcing 52

outsourcing Customer Service 52

CSM Magazine

MAY 28, 2024

As businesses increasingly turn to technology to enhance their operations, artificial intelligence (AI) is stepping into the spotlight, particularly in the realm of customer service. This transformation is about so much more than automating processes. It’s also about creating a more personalized, efficient, and engaging customer experience. Here’s a look at how AI is reshaping customer service.

Customer Service 52

Customer Service Chatbots Technology Personalization 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

NobelBiz

MAY 28, 2024

Contact centers have consistently been early adopters of technologies that improve interactions between agents and customers. One of the most impactful advancements in recent years is call blending. But what exactly is call blending, and why is it becoming an essential tool in call centers? What is Call Blending? Call blending is a dynamic call center strategy that merges inbound and outbound call operations into a seamless workflow.

Call Center 52

Call Center Interactive Voice Response Outbound sales Scripts 52

CSM Magazine

MAY 28, 2024

Creating a product catalog is an essential task for any business aiming to showcase its offerings in a clear, organized, and compelling manner. Whether you are a startup or an established company, a well-designed product catalog can significantly impact your sales and marketing efforts. Here, we explore the key factors to keep in mind when developing a product catalog that stands out and drives results.

Sales 52

Sales Marketing Customer Experience 52

Unymira

MAY 28, 2024

Are you satisfied if the asset and license data in the tool is "approximately" correct? Companies worldwide invest considerable resources in the procurement and operation of their SAM and ITAM tools. The creation of license balances and the determination of license compliance are fundamentally based on the data in the SAM tool, so they are decisive for the result.

Management 52

Management 52

Cisco - Contact Center

MAY 28, 2024

Discover how Travis H. creates team culture with his unique background and insights as he finds his new place at Cisco as Americas Security Partner Sales Leader.

Sales 52

Sales 52

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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

Contact Center

Concentrix

MAY 28, 2024

Gain insights into the insurance industry, includling digital transformation, strategic innovations, and enhancing competitiveness.

Banking 48

Banking Technology 48

C3Centricity

MAY 28, 2024

Brand building for SMEs is a complex journey. As an SME owner, CEO, or CMO, you may often be overwhelmed by the challenges of establishing and maintaining a strong brand presence. In this article, we’ll explore ten common frustrations of brand building for SME leaders and provide solutions and real-world examples of overcoming them. 1. Inconsistent Brand Messaging Consistency is key to building a strong brand for every company, but achieving it can be a significant hurdle.

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Advertising Marketing Analytics Metrics 117