CSM Magazine
JULY 16, 2024
In the digital age, where data is a valuable currency, maintaining customers’ privacy has never been more critical. With increased scrutiny from regulatory bodies and the recent lawsuite against Talkdesk Customer Patagonia, businesses need to ensure that their contact centers are compliant with privacy laws. Here’s our guide on how to protect your contact center from breaching privacy rules.
Callminer
JULY 16, 2024
Employee engagement is critical to success in customer service. Read more on how disengagement is prevalent in customer service roles, leading to high attrition rates and decreased effectiveness.
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Cisco - Contact Center
JULY 16, 2024
Artificial Intelligence (AI) Appreciation Day, celebrated on July 16th every year, recognizes the positive contributions of AI technology to humanity and encourages discussions about its ethics. This event is an opportunity to celebrate AI's history and evolution, with Cisco playing a significant role.
SQM Group
JULY 16, 2024
Mastering the art of both hot calls and cold calls can significantly enhance the overall customer service within a call center.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Cisco - Contact Center
JULY 16, 2024
An email and a dream brought Senior Development Engineer Mustafa H. to Cisco where he's realizing his dreams, empowered through trust, and helping others.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Zappix
JULY 16, 2024
In the intricate ecosystem of healthcare, every appointment plays a crucial role in ensuring optimal operations and delivering quality patient care. Late cancellations, however, pose a significant disruption, impacting both the healthcare provider and the patient community. Understanding these impacts and the importance of properly preparing patients for their appointments is essential for maintaining a seamless and effective healthcare system.
Acquire BPO
JULY 16, 2024
The HR Business Partner team of Acquire BPO Philippines organized the Diversity Canvas Fair on June 21, 2024, at the Gamma Site to celebrate Pride Month. The fair was packed with various engaging activities prepared by the HRBP team. These activities aimed to foster a sense of community and inclusivity among the employees. The event kicked off with a warm welcome from Dana Andel, Country Manager of the Philippines site, who delivered inspiring opening remarks that set the tone for the day’
CSM Magazine
JULY 16, 2024
Amazon has rolled out Rufus, an AI chatbot now available to shoppers across the US, through the Amazon mobile app. Rufus’ proficiency is built upon Amazon’s extensive product catalog, customer feedback, and a range of public data available online. Amazon suggests you turn to Rufus when you’re got questions about a product, and he’ll provide you with the lowdown to make an informed purchase.
Acquire BPO
JULY 16, 2024
Acquire BPO has been ranked 72nd on Outsource Accelerator’s OA500 2024 index, achieving a total footprint and quality assurance (QA) score of 261.25. This recognition by Outsource Accelerator is significant, as it catalogs, analyzes, and compares over 2,800 known outsourcing firms globally. The comprehensive analysis provides a detailed overview of the industry, following 18 months of rigorous development to establish the Index methodology.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
CSM Magazine
JULY 16, 2024
In the ever-evolving landscape of online marketing, SEO remains a cornerstone for businesses looking to boost their visibility and reach. And in the vast universe of SEO strategies, one tactic often stands out for its effectiveness: guest posting. You might have heard of it, but do you truly understand why it’s so crucial for your SEO game? Well, let’s dive in and uncover the secrets behind the importance of guest posts.
NobelBiz
JULY 16, 2024
Outbound sales dialing can be challenging, but with the right strategies and tools, you can significantly improve your results. At NobelBiz, we provide a range of solutions designed to help contact centers optimize their operations and maximize their dialing effectiveness. In this article, we’ll explore 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 1.
Cisco - Contact Center
JULY 16, 2024
The regreSSHion vulnerability has taken the internet by storm. Learn how Secure Workload can protect your organization from this and other vulnerabilities.
Concentrix
JULY 16, 2024
Gain insights on how to transform customer care and achieve strategic business goals by people, processes, and technology working together.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
AWS Machine Learning
JULY 16, 2024
In today’s rapidly evolving landscape of artificial intelligence (AI), training large language models (LLMs) poses significant challenges. These models often require enormous computational resources and sophisticated infrastructure to handle the vast amounts of data and complex algorithms involved. Without a structured framework, the process can become prohibitively time-consuming, costly, and complex.
Concentrix
JULY 16, 2024
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