CSM Magazine
JULY 16, 2024
In the digital age, where data is a valuable currency, maintaining customers’ privacy has never been more critical. With increased scrutiny from regulatory bodies and the recent lawsuite against Talkdesk Customer Patagonia, businesses need to ensure that their contact centers are compliant with privacy laws. Here’s our guide on how to protect your contact center from breaching privacy rules.
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Callminer
JULY 16, 2024
Employee engagement is critical to success in customer service. Read more on how disengagement is prevalent in customer service roles, leading to high attrition rates and decreased effectiveness.
AWS Machine Learning
JULY 16, 2024
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Cisco - Contact Center
JULY 16, 2024
Artificial Intelligence (AI) Appreciation Day, celebrated on July 16th every year, recognizes the positive contributions of AI technology to humanity and encourages discussions about its ethics. This event is an opportunity to celebrate AI's history and evolution, with Cisco playing a significant role.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
JULY 16, 2024
An email and a dream brought Senior Development Engineer Mustafa H. to Cisco where he's realizing his dreams, empowered through trust, and helping others.
Concentrix
JULY 16, 2024
Discover how planning can ensure your next generative AI implementation is a success. Learn strategies from our experts in this short video.
Cisco - Contact Center
JULY 16, 2024
The regreSSHion vulnerability has taken the internet by storm. Learn how Secure Workload can protect your organization from this and other vulnerabilities.
Zappix
JULY 16, 2024
In the intricate ecosystem of healthcare, every appointment plays a crucial role in ensuring optimal operations and delivering quality patient care. Late cancellations, however, pose a significant disruption, impacting both the healthcare provider and the patient community. Understanding these impacts and the importance of properly preparing patients for their appointments is essential for maintaining a seamless and effective healthcare system.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Acquire BPO
JULY 16, 2024
The HR Business Partner team of Acquire BPO Philippines organized the Diversity Canvas Fair on June 21, 2024, at the Gamma Site to celebrate Pride Month. The fair was packed with various engaging activities prepared by the HRBP team. These activities aimed to foster a sense of community and inclusivity among the employees. The event kicked off with a warm welcome from Dana Andel, Country Manager of the Philippines site, who delivered inspiring opening remarks that set the tone for the day’
CSM Magazine
JULY 16, 2024
Amazon has rolled out Rufus, an AI chatbot now available to shoppers across the US, through the Amazon mobile app. Rufus’ proficiency is built upon Amazon’s extensive product catalog, customer feedback, and a range of public data available online. Amazon suggests you turn to Rufus when you’re got questions about a product, and he’ll provide you with the lowdown to make an informed purchase.
Acquire BPO
JULY 16, 2024
CSM Magazine
JULY 16, 2024
In the ever-evolving landscape of online marketing, SEO remains a cornerstone for businesses looking to boost their visibility and reach. And in the vast universe of SEO strategies, one tactic often stands out for its effectiveness: guest posting. You might have heard of it, but do you truly understand why it’s so crucial for your SEO game? Well, let’s dive in and uncover the secrets behind the importance of guest posts.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Acquire BPO
JULY 16, 2024
Acquire BPO has been ranked 72nd on Outsource Accelerator’s OA500 2024 index, achieving a total footprint and quality assurance (QA) score of 261.25. This recognition by Outsource Accelerator is significant, as it catalogs, analyzes, and compares over 2,800 known outsourcing firms globally. The comprehensive analysis provides a detailed overview of the industry, following 18 months of rigorous development to establish the Index methodology.
NobelBiz
JULY 16, 2024
Outbound sales dialing can be challenging, but with the right strategies and tools, you can significantly improve your results. At NobelBiz, we provide a range of solutions designed to help contact centers optimize their operations and maximize their dialing effectiveness. In this article, we’ll explore 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 1.
Concentrix
JULY 16, 2024
Gain insights on how to transform customer care and achieve strategic business goals by people, processes, and technology working together.
AWS Machine Learning
JULY 16, 2024
In today’s rapidly evolving landscape of artificial intelligence (AI), training large language models (LLMs) poses significant challenges. These models often require enormous computational resources and sophisticated infrastructure to handle the vast amounts of data and complex algorithms involved. Without a structured framework, the process can become prohibitively time-consuming, costly, and complex.
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Preparing for impactful coaching sessions shouldn't be a bottleneck to success. "Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.” 1 We believe this valuable resource offers an objective look at how technology can facilitate more
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