Tue.Jul 16, 2024

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How to Ensure Your Contact Center Does Not Breach Privacy Rules

CSM Magazine

In the digital age, where data is a valuable currency, maintaining customers’ privacy has never been more critical. With increased scrutiny from regulatory bodies and the recent lawsuite against Talkdesk Customer Patagonia, businesses need to ensure that their contact centers are compliant with privacy laws. Here’s our guide on how to protect your contact center from breaching privacy rules.

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How to empower frontline employees with AI-driven feedback

Callminer

Employee engagement is critical to success in customer service. Read more on how disengagement is prevalent in customer service roles, leading to high attrition rates and decreased effectiveness.

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Celebrating Artificial Intelligence, Its History and Evolution

Cisco - Contact Center

Artificial Intelligence (AI) Appreciation Day, celebrated on July 16th every year, recognizes the positive contributions of AI technology to humanity and encourages discussions about its ethics. This event is an opportunity to celebrate AI's history and evolution, with Cisco playing a significant role.

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What is the Difference Between Hot Calls and Cold Calls?

SQM Group

Mastering the art of both hot calls and cold calls can significantly enhance the overall customer service within a call center.

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The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

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From Email to Empowerment: Realizing my Dreams at Cisco

Cisco - Contact Center

An email and a dream brought Senior Development Engineer Mustafa H. to Cisco where he's realizing his dreams, empowered through trust, and helping others.

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Protecting Against regreSSHion with Secure Workload

Cisco - Contact Center

The regreSSHion vulnerability has taken the internet by storm. Learn how Secure Workload can protect your organization from this and other vulnerabilities.

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The Ripple Effect of Late Cancellations: Why Proper Patient Preparation is Crucial

Zappix

In the intricate ecosystem of healthcare, every appointment plays a crucial role in ensuring optimal operations and delivering quality patient care. Late cancellations, however, pose a significant disruption, impacting both the healthcare provider and the patient community. Understanding these impacts and the importance of properly preparing patients for their appointments is essential for maintaining a seamless and effective healthcare system.

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Acquire BPO Philippines HRBP Team Hosts Diversity Canvas Fair in Celebration of Pride Month

Acquire BPO

The HR Business Partner team of Acquire BPO Philippines organized the Diversity Canvas Fair on June 21, 2024, at the Gamma Site to celebrate Pride Month. The fair was packed with various engaging activities prepared by the HRBP team. These activities aimed to foster a sense of community and inclusivity among the employees. The event kicked off with a warm welcome from Dana Andel, Country Manager of the Philippines site, who delivered inspiring opening remarks that set the tone for the day’

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Amazon Introduces New AI Chatbot ‘Rufus’ for US Consumers

CSM Magazine

Amazon has rolled out Rufus, an AI chatbot now available to shoppers across the US, through the Amazon mobile app. Rufus’ proficiency is built upon Amazon’s extensive product catalog, customer feedback, and a range of public data available online. Amazon suggests you turn to Rufus when you’re got questions about a product, and he’ll provide you with the lowdown to make an informed purchase.

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Your Roadmap to Successful AI Implementations in the Contact Center

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

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Acquire BPO Achieves Rank 72 on Outsource Accelerator’s Global Outsourcing Firm Index 2024 

Acquire BPO

Acquire BPO has been ranked 72nd on Outsource Accelerator’s OA500 2024 index, achieving a total footprint and quality assurance (QA) score of 261.25. This recognition by Outsource Accelerator is significant, as it catalogs, analyzes, and compares over 2,800 known outsourcing firms globally. The comprehensive analysis provides a detailed overview of the industry, following 18 months of rigorous development to establish the Index methodology.

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Unlocking the Power of Guest Posts in Your SEO Strategy

CSM Magazine

In the ever-evolving landscape of online marketing, SEO remains a cornerstone for businesses looking to boost their visibility and reach. And in the vast universe of SEO strategies, one tactic often stands out for its effectiveness: guest posting. You might have heard of it, but do you truly understand why it’s so crucial for your SEO game? Well, let’s dive in and uncover the secrets behind the importance of guest posts.

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7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz

NobelBiz

Outbound sales dialing can be challenging, but with the right strategies and tools, you can significantly improve your results. At NobelBiz, we provide a range of solutions designed to help contact centers optimize their operations and maximize their dialing effectiveness. In this article, we’ll explore 7 Proven Strategies to Smash Your Outbound Sales Dialing Targets with Nobelbiz 1.

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Balancing People and Technology: Optimizing Contact Centers with Generative AI

Concentrix

Gain insights on how to transform customer care and achieve strategic business goals by people, processes, and technology working together.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Accelerate your generative AI distributed training workloads with the NVIDIA NeMo Framework on Amazon EKS

AWS Machine Learning

In today’s rapidly evolving landscape of artificial intelligence (AI), training large language models (LLMs) poses significant challenges. These models often require enormous computational resources and sophisticated infrastructure to handle the vast amounts of data and complex algorithms involved. Without a structured framework, the process can become prohibitively time-consuming, costly, and complex.

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FFS Expo Meeting

Concentrix

Simply complete our form to book a discovery call with one of our team.

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