ShepHyken

DECEMBER 10, 2024

How to handle angry customers is a topic Ive covered in the past. Recently, I was interviewed by three different reporters/authors about this topic within a week. Why, all of a sudden, is there a renewed or greater than usual interest in this topic? Ive been reading a lot about how the tough economy can cause customer frustration or anxiety. Maybe this is part of why some customers lash out at employees when theres a problem.

170

170

AWS Machine Learning

DECEMBER 10, 2024

Amazon Q Business is a generative AI-powered assistant that enhances employee productivity by solving problems, generating content, and providing insights across enterprise data sources. Beyond searching indexed third-party services, employees need access to dynamic, near real-time data such as stock prices, vacation balances, and location tracking, which is made possible through Amazon Q Business plugins.

Enterprise 81

Enterprise APIs CRM Engineering 81

CSM Magazine

DECEMBER 10, 2024

The cryptocurrency industry has grown rapidly over the past decade, with more businesses and individuals adopting digital currencies. As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace. 1.

Customer Service 52

Customer Service Self service Chatbots Morale 52

TMP Direct

DECEMBER 10, 2024

Artificial Intelligence (AI) is transforming customer support by enhancing efficiency and satisfaction. As we look ahead, AI’s role in customer interactions will become increasingly vital. This blog explores the key trends shaping the future of AI in customer support, from hyper-personalization to autonomous systems. Todays customers expect tailored, meaningful interactions rather than just quick responses.

Customer Support 52

Customer Support Big data Chatbots Analytics 52

Advertisement

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center

NobelBiz

DECEMBER 10, 2024

Debt collection has long been frustrating for businesses and customers, characterized by inefficiencies, high costs, and inconsistent experiences. According to recent industry insights, traditional debt recovery methods yield a success rate of less than 20%, highlighting the urgent need for innovation. The challenges of managing human-driven collections in an increasingly digital world are evident, but a robust solution has emerged: AI-powered voicebots.

Outbound sales 52

Outbound sales Analytics CRM Scripts 52

AWS Machine Learning

DECEMBER 10, 2024

In this series, we share two approaches to gain insights on multimodal data like text, images, and charts. In Part 1 , we presented an embed first, infer later solution that uses the Amazon Titan Multimodal Embeddings foundation model (FM) to convert individual slides from a slide deck into embeddings. We stored the embeddings in a vector database and then used the Large Language-and-Vision Assistant (LLaVA 1.5-7b) model to generate text responses to user questions based on the most similar slid

Healthcare 84

Healthcare Enterprise Analytics Technology 84

AnswerConnect

DECEMBER 10, 2024

There are many ways to improve your phone skills. Learn tips from our friendly receptionists and provide excellent customer service today. The post The top phone skills you need for stellar customer service appeared first on AnswerConnect Blog.

Customer Service 52

Customer Service 52

CSM Magazine

DECEMBER 10, 2024

Aampe founders: Schaun Wheeler, Paul Meinshausen, Sami Abboud Aampe’s agentic infrastructure enables marketing and product teams to deliver continuous personalization across channels and surfaces without having to build and maintain complex segments and campaigns across multiple tools. While companies building consumer apps and prosumer tools invest heavily in personalizing user experiences through product usage data, teams still manually craft the workflows that deliver those personalized

Personalization 52

Personalization Engineering Entertainment Enterprise 52

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Based on the results of a recent poll I ran on LinkedIn, the key trends predicted to dominate in 2025 are: Ultra Personalisation (44%) Digital Engagement (25%) Sustainability (19%) Wellness (13%) Although the sample was small and skewed toward professionals, the respondents were primarily corporate leaders, so I was happy that the results were similar to those of more representa

Sales 62

Sales Metrics Marketing Personalization 62

Advertisement

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Analytics

AWS Machine Learning

DECEMBER 10, 2024

Today, we are excited to announce that Pixtral 12B ( pixtral-12b-2409 ), a state-of-the-art vision language model (VLM) from Mistral AI that excels in both text-only and multimodal tasks, is available for customers through Amazon SageMaker JumpStart. You can try this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models that can be deployed with one click for running inference.

Benchmark 75

Benchmark Sales Accountability Engineering 75

CSM Magazine

DECEMBER 10, 2024

Amazon is set to conduct trials for quick commerce operations in India, aiming to deliver grocery items within 15 minutes. The initiative, known as “Project Tez”, focuses on high-frequency essentials initially but will adapt based on customer demand and data insights. The service will prioritize everyday items over high-value electronics, aiming to cater to frequently purchased goods.

Sales 52

Sales Customer Service 52

Comm100

DECEMBER 10, 2024

The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the real challengeand opportunitylies in retaining them. The rule of thumb is that it costs five times more to acquire a new player than to retain an existing one. Player retention isnt just about keeping users coming back; its about building long-term engagement, fostering loyalty, and ultimately maximizing lifetime value.

Abandon rate 52

Abandon rate Metrics CRM Personalization 52

BlueOcean

DECEMBER 10, 2024

Halifax, Nova Scotia – Blue Ocean Contact Centers, a leading provider of high-touch customer care solutions, has been awarded a Bronze Medal from EcoVadis, placing them in the top 35% of companies globally for sustainability performance. This recognition validates Blue Ocean’s commitment to environmental stewardship, ethical business practices, labor and human rights, and sustainable procurement. “At Blue Ocean, we’ve always believed that doing good business means doing b

contact center solutions 62

contact center solutions Customer Care Contact Center Education 62

Advertisement

CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Avoxi

DECEMBER 10, 2024

The Hidden Costs of Multiple Voice Providers: Why Consolidation Matters For global enterprises managing voice communications, a startling reality emerges: 92% of companies rely on multiple voice providers to serve their customers. While this fragmentation often evolves naturally through business growth, it creates a complex web of challenges that impacts everything from operational efficiency to… The post The Hidden Costs of Multiple Voice Providers: Why Consolidation Matters appeared firs

62

62

MiaRec

DECEMBER 10, 2024

Are your sales agents spending excessive time on administrative work, like logging call details and updating CRM data? Are you struggling to make sure they are spending their time effectively on the calls that matter most rather than getting bogged down in lower-value interactions? I know I was when I was a contact center manager! Some days, I felt like I was in a giant hamster wheel just trying to catch up.

Contact Center 52

Contact Center Sales CRM Management 52

CSM Magazine

DECEMBER 10, 2024

Poker is a game that combines elements of strategy, psychology and luck. It has become very popular due to the combination of strategy and luck, providing opportunities for success for beginners and experienced players alike. Whether you’re playing for low stakes or aiming for big success, understanding the basics of poker greatly increases your odds of winning.

Management 52

Management 52