Tue.Nov 05, 2024

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The Evolving Role of AI in Customer Service with Cisco’s Anurag Dhingra

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses bridge the gap between customer expectations and satisfaction? What role does artificial intelligence play in enhancing customer service interactions? What are the benefits of proactive communication in customer service? How can AI-driven tools support customer service agents in delivering better service?

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Contact Centers: The Perfect Place to Introduce AI to a Company?

Balto

When companies think about where to start implementing AI, the contact center often doesn’t get the spotlight it deserves. The contact center is a hidden gem—perfectly set up to pave the way for AI adoption across the entire organization. And here’s why. 1. High Volume Creates Massive Opportunity The first thing to understand is volume. Contact centers handle thousands—sometimes millions—of interactions daily.

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November Product Release: New Real-Time Analytics and Security Solutions

VirtualPBX

Earlier today, we announced our anticipated November product release, delivering a powerful combination of browser security, detailed analytics, and real-time monitoring tailored for small and medium businesses. This release introduces: SecureTeam for robust data management and policy enforcement Insights for essential call analytics These were both designed to help businesses keep data secure and understand key trends without the resources of a full IT or analytics department.

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Furnace Repair Customer Service Standards Homeowners Should Know

CSM Magazine

Whether you’re working for a heating, ventilation, and air conditioning (HVAC) company or hiring one for your business, it’s important to understand how customer service in furnace repair works. The best HVAC companies respond quickly and are known for their professionalism. Thanks to their expertise, they are able to meet and exceed all of your furnace repair expectations. 1.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Live chat services: how to reduce cart abandonment & drive sales

AnswerConnect

Read our latest article to find out how live chat services can boost sales and reduce cart abandonment in your e-commerce store. Improve your checkout now! The post Live chat services: how to reduce cart abandonment & drive sales appeared first on AnswerConnect Blog.

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5 Challenges for Contact Centers in 2025

NobelBiz

Standing at the threshold of 2025, contact centers face a critical juncture between rising customer expectations and rapid technological developments. Today, customers want speed, smoothness, and personalization across all touchpoints; however, this standard has several operational obstacles. Combating high employee attrition, delivering a truly integrated omnichannel experience, and correctly processing data are all crucial steps toward creating a modern, resilient contact center, each with its

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Business Systems and Teneo.ai Partner to Revolutionise Contact Centres with Advanced Voice Automation and Generative AI

CSM Magazine

Business Systems , a leader in customer experience (CX) and contact centre solutions, and Teneo.ai , a cutting-edge, vendor-agnostic conversational AI orchestration provider, today announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative AI. This collaboration enables organisations to fully automate customer interactions, achieving over 95% accuracy using Voice AI.

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A Beginner’s Guide to Dynamics 365 for Customer Service Management

CSM Magazine

Dynamics 365 is a powerful tool for businesses focused on strengthening their customer service. The customer experience management market is on track to grow at a 15.4% compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. Dynamics 365 meets this need by enabling companies to handle inquiries, feedback, and issue resolutions all in one place.

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Bitcoin Wallet Recovery: How Customer Service is Navigating the High-Stakes World of Lost Crypto

CSM Magazine

Bitcoin has changed the way we perceive money by being a decentralized payment of the highest level of privacy, security and freedom. While this innovation presents novel challenges, most especially, wallet recovery challenges. In the cryptocurrency world losing access to a Bitcoin wallet means that you can lose access to your funds permanently. Since the value of Bitcoins is massive, wallet recovery is a critical consideration for both new and older users.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.