SQM Group

OCTOBER 8, 2024

Explore when customer service agents should avoid using names.

Customer Service 113

Customer Service 113

Integrity Solutions

OCTOBER 8, 2024

Building rapport in sales is essential for establishing trust and fostering long-term relationships with clients. While technology has made it easier than ever for buyers to access information, B2B buyers in particular are looking for insights and advice from a salesperson they can trust and who they believe has their best interests in mind to help them make good decisions.

Sales 106

Sales Scripts B2B Personalization 106

Cisco - Contact Center

OCTOBER 8, 2024

Introducing the Cisco Certificate in Ethical Hacking, a new program to recognize candidates who have completed a 2-part training requirement; a.) a training course on ethical hacking, penetration testing, red teaming tactics, and advanced threat response, and b.) demonstrated their practical skills by completing themed, domain-specific Capture the Flag (CTF) challenges.

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AWS Machine Learning

OCTOBER 8, 2024

Time series forecasting is a critical component in various industries for making informed decisions by predicting future values of time-dependent data. A time series is a sequence of data points recorded at regular time intervals, such as daily sales revenue, hourly temperature readings, or weekly stock market prices. These forecasts are pivotal for anticipating trends and future demands in areas such as product demand, financial markets, energy consumption, and many more.

Metrics 96

Metrics APIs Sales Accountability 96

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

ConvergeOne

OCTOBER 8, 2024

In this blog, we’ll explore the key risks associated with not migrating to a cloud-based unified communications solution and why sticking with on-premises systems could be detrimental to your business in the long run.

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Cisco - Contact Center

OCTOBER 8, 2024

Designing a resilient network architecture to support growth, scale, AI, security, and segmentation.

Wireless 87

Wireless 87

Connect

OCTOBER 8, 2024

By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024. According to Gartner Inc., the global conversational AI and virtual assistant market represents the fastest-growing segment in the contact centre space.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Consulting 86

AWS Machine Learning

OCTOBER 8, 2024

This post is co-written with Less Wright and Wei Feng from Meta Pre-training large language models (LLMs) is the first step in developing powerful AI systems that can understand and generate human-like text. By exposing models to vast amounts of diverse data, pre-training lays the groundwork for LLMs to learn general language patterns, world knowledge, and reasoning capabilities.

Accountability 79

Accountability Engineering Metrics Government 79

ConvergeOne

OCTOBER 8, 2024

Modernize your communications infrastructure with RingCentral Powered By C1CX, retaining your existing investments while leveraging advanced cloud capabilities without the risk and disruption of traditional migrations.

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Cloud contact

Joe Rawlinson

OCTOBER 8, 2024

In today’s competitive market, having great products isn’t enough. Your packaging needs to stand out and leave a lasting impression on your customers. But memorable packaging isn’t just about looking good – it’s about functionality, sustainability, and branding consistency. Let’s break down five key elements that can make your business packaging truly unforgettable.

Advertising 78

Advertising Marketing Sales Customer Experience 78

Cisco - Contact Center

OCTOBER 8, 2024

Every minute an employee spends struggling with a system is a minute they are not doing the work they were hired to do and the work they are passionate about.

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Joe Rawlinson

OCTOBER 8, 2024

Launching a new business is an exciting milestone but it does come with a lot of challenges. Putting your brand in front of the right people can be difficult. Effective marketing is essential for building awareness of your brand. Attracting customers and driving sales will be the result of great marketing. However, with so many options out there, finding out where to start can be a bit overwhelming.

Marketing 78

Marketing Entertainment Advertising Education 78

CSM Magazine

OCTOBER 8, 2024

Customer satisfaction measures how well a business exceeds or meets customers’ expectations. Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention. However, people’s preferences and interests have drastically changed, making it difficult for businesses to keep up with the ever-changing customer preferences and expectat

Feedback 64

Feedback Sales Customer Service Customer Support 64

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Marketing

Cisco - Contact Center

OCTOBER 8, 2024

Embrace a new partnership paradigm with Rodney Clark's five principles: interdependence, collective success, diversity, program simplicity, and strong relationships. Together, we'll drive exponential growth and value in the digital age.

Technology 61

Technology 61

ChurnZero

OCTOBER 8, 2024

The big picture is clear. Customer success teams are critical to the health of SaaS organizations. Their top metrics are almost all revenue-driven. Companies with higher NRR are also more likely to invest in CS. But are CS teams’ goals, budgets, and tech stacks keeping up? Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more

SaaS 59

SaaS Surveys Metrics Sales 59

Cisco - Contact Center

OCTOBER 8, 2024

Keeping your devices secure is crucial, and one of the simplest yet most effective ways to ensure this is by regularly installing software updates.

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Help Scout

OCTOBER 8, 2024

Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.

Customer Service 59

Customer Service Analytics 59

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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

Wait times

Zappix

OCTOBER 8, 2024

Burlington, MA — October 9, 2024 — (EINPresswire) Zappix, a leader in AI-Powered Digital Engagement Platforms, is proud to announce the successful expansion of its services to a healthcare services provider. This agreement underscores Zappix’s commitment to delivering innovative automated digital customer service solutions. The provider, specializing in comprehensive wellness programs for employees across multiple organizations, has chosen Zappix to enhance their customer experience through adva

Self service 59

Self service Healthcare Customer Experience Interactive Voice Response 59

Brad Cleveland Blog

OCTOBER 8, 2024

Recently, I got to live out a lifelong dream of mine. The experience taught me some unexpected and powerful lessons on innovation and quality. The innovation that occurred in the life of the Spitfire was dramatic: over 24 variants produced in … Continue reading → The post Powerful Lessons in Innovation appeared first on Brad Cleveland.

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Quality management Contact Center Customer Experience Customer Service 56

CSM Magazine

OCTOBER 8, 2024

Britam Insurance Company initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. The week-long celebration, themed Above and Beyond, aims to recognize the exceptional efforts of the customer service team in ensuring client satisfaction and fostering strong relationships. Wales Meja, the company’s CEO, highlighted the centrality of customers in their operations, emphasizing the team’s commitment to providing outstanding service a

Customer Service 52

Customer Service 52

Amplifai Coaching Category

OCTOBER 8, 2024

Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.

Customer Experience 52

Customer Experience 52

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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.

Contact Center

CSM Magazine

OCTOBER 8, 2024

Three businesses were recently honored by The Talk Awards for their exceptional customer service and satisfaction. Cosmetic Laser and Beauty Spa in Louisville, KY, offers a range of skin care treatments and guarantees a safe and pleasant experience for clients. BR Racing in Los Gatos, CA, provides maintenance and performance upgrades for foreign cars, emphasizing customer service and decades of experience.

Customer Service 52

Customer Service Feedback Marketing Customer Experience 52

24-7 InTouch

OCTOBER 8, 2024

The world of AI and automation is moving faster than ever, and few understand this rapid transformation better than Roy McLaughlin, SVP of Artificial Intelligence at IntouchCX. With a keen eye on emerging trends and a hands-on approach to innovation, Roy shares his insights on how automation is reshaping industries at an unprecedented pace. From early experimentation to AI-agent collaboration, he dives deep into the future of customer experience and what brands need to know to stay ahead.

Coaching 52

Coaching Contact Center Feedback Technology 52

CSM Magazine

OCTOBER 8, 2024

Professional networking sites have become integral to modern job searching. Platforms like LinkedIn allow job seekers to connect with recruiters, explore career opportunities, and showcase their skills. These digital spaces have opened doors to a vast number of vacancies that would have been difficult to discover otherwise. However, as the volume of job postings grows, finding the right match can be challenging.

Personalization 52

Personalization Surveys Customer Service 52

NobelBiz

OCTOBER 8, 2024

In outbound sales, success often comes down to one key element: making genuine connections. It’s not just about the number of calls on your to-do list; it’s about how those conversations turn into valuable leads and sales. Sales teams that take advantage of a hybrid dialer solution can see remarkable improvements in both speed and effectiveness. In this article, we’ll share seven proven strategies to help you reach your outbound sales dialing goals with the innovative tools and technologie

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Outbound sales Sales CRM Call Center 52

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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.

Contact Center

CSM Magazine

OCTOBER 8, 2024

Claire Church, Director of Service Delivery, Auto Windscreens, shares her views on Effective Service Leadership. We’ve just had the results from our Institute of Customer Service Business Benchmarking and ServCheck survey. I’m proud we’ve been given a score of 91.4/100 by our customers in the report, compared to the service sector average of 73.4 in the latest UK Customer Satisfaction Index (UKCSI).

Customer Service 52

Customer Service Calibration Benchmark Quality management 52

Momentum Telecom

OCTOBER 8, 2024

Play Video Unlocking the Power of Teams Phone: Expert Insights with Mark Vale Check out the latest episode of Everything Teams Phone Live, where our Global Architect, Mark Vale, dives deep into the world of Teams Phone. In this episode, Mark covers key insights on optimizing Teams Phone deployments, addresses common challenges, and explores the latest updates in Microsoft Teams calling solutions.

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CSM Magazine

OCTOBER 8, 2024

Modern educational settings require customer service abilities to ensure student, parent, and staff success and satisfaction. Student-centered methods stress connections and communication to increase learning. Schools require staff with excellent customer service skills and subject matter expertise to handle interactions as education changes rapidly.

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Education Customer Service Technology Personalization 52