Integrity Solutions
OCTOBER 8, 2024
Building rapport in sales is essential for establishing trust and fostering long-term relationships with clients. While technology has made it easier than ever for buyers to access information, B2B buyers in particular are looking for insights and advice from a salesperson they can trust and who they believe has their best interests in mind to help them make good decisions.
Cisco - Contact Center
OCTOBER 8, 2024
Introducing the Cisco Certificate in Ethical Hacking, a new program to recognize candidates who have completed a 2-part training requirement; a.) a training course on ethical hacking, penetration testing, red teaming tactics, and advanced threat response, and b.) demonstrated their practical skills by completing themed, domain-specific Capture the Flag (CTF) challenges.
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ConvergeOne
OCTOBER 8, 2024
In this blog, we’ll explore the key risks associated with not migrating to a cloud-based unified communications solution and why sticking with on-premises systems could be detrimental to your business in the long run.
Cisco - Contact Center
OCTOBER 8, 2024
Embrace a new partnership paradigm with Rodney Clark's five principles: interdependence, collective success, diversity, program simplicity, and strong relationships. Together, we'll drive exponential growth and value in the digital age.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
Joe Rawlinson
OCTOBER 8, 2024
In today’s competitive market, having great products isn’t enough. Your packaging needs to stand out and leave a lasting impression on your customers. But memorable packaging isn’t just about looking good – it’s about functionality, sustainability, and branding consistency. Let’s break down five key elements that can make your business packaging truly unforgettable.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 8, 2024
Customer satisfaction measures how well a business exceeds or meets customers’ expectations. Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention. However, people’s preferences and interests have drastically changed, making it difficult for businesses to keep up with the ever-changing customer preferences and expectat
ChurnZero
OCTOBER 8, 2024
The big picture is clear. Customer success teams are critical to the health of SaaS organizations. Their top metrics are almost all revenue-driven. Companies with higher NRR are also more likely to invest in CS. But are CS teams’ goals, budgets, and tech stacks keeping up? Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more
Zappix
OCTOBER 8, 2024
Burlington, MA — October 9, 2024 — (EINPresswire) Zappix, a leader in AI-Powered Digital Engagement Platforms, is proud to announce the successful expansion of its services to a healthcare services provider. This agreement underscores Zappix’s commitment to delivering innovative automated digital customer service solutions. The provider, specializing in comprehensive wellness programs for employees across multiple organizations, has chosen Zappix to enhance their customer experience through adva
SQM Group
OCTOBER 8, 2024
Explore when customer service agents should avoid using names.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Help Scout
OCTOBER 8, 2024
Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.
CSM Magazine
OCTOBER 8, 2024
Britam Insurance Company initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. The week-long celebration, themed Above and Beyond, aims to recognize the exceptional efforts of the customer service team in ensuring client satisfaction and fostering strong relationships. Wales Meja, the company’s CEO, highlighted the centrality of customers in their operations, emphasizing the team’s commitment to providing outstanding service a
Amplifai Coaching Category
OCTOBER 8, 2024
Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.
CSM Magazine
OCTOBER 8, 2024
Three businesses were recently honored by The Talk Awards for their exceptional customer service and satisfaction. Cosmetic Laser and Beauty Spa in Louisville, KY, offers a range of skin care treatments and guarantees a safe and pleasant experience for clients. BR Racing in Los Gatos, CA, provides maintenance and performance upgrades for foreign cars, emphasizing customer service and decades of experience.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Cisco - Contact Center
OCTOBER 8, 2024
Every minute an employee spends struggling with a system is a minute they are not doing the work they were hired to do and the work they are passionate about.
CSM Magazine
OCTOBER 8, 2024
Professional networking sites have become integral to modern job searching. Platforms like LinkedIn allow job seekers to connect with recruiters, explore career opportunities, and showcase their skills. These digital spaces have opened doors to a vast number of vacancies that would have been difficult to discover otherwise. However, as the volume of job postings grows, finding the right match can be challenging.
Cisco - Contact Center
OCTOBER 8, 2024
Designing a resilient network architecture to support growth, scale, AI, security, and segmentation.
CSM Magazine
OCTOBER 8, 2024
Claire Church, Director of Service Delivery, Auto Windscreens, shares her views on Effective Service Leadership. We’ve just had the results from our Institute of Customer Service Business Benchmarking and ServCheck survey. I’m proud we’ve been given a score of 91.4/100 by our customers in the report, compared to the service sector average of 73.4 in the latest UK Customer Satisfaction Index (UKCSI).
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
ConvergeOne
OCTOBER 8, 2024
Modernize your communications infrastructure with RingCentral Powered By C1CX, retaining your existing investments while leveraging advanced cloud capabilities without the risk and disruption of traditional migrations.
CSM Magazine
OCTOBER 8, 2024
Modern educational settings require customer service abilities to ensure student, parent, and staff success and satisfaction. Student-centered methods stress connections and communication to increase learning. Schools require staff with excellent customer service skills and subject matter expertise to handle interactions as education changes rapidly.
Momentum Telecom
OCTOBER 8, 2024
Play Video Unlocking the Power of Teams Phone: Expert Insights with Mark Vale Check out the latest episode of Everything Teams Phone Live, where our Global Architect, Mark Vale, dives deep into the world of Teams Phone. In this episode, Mark covers key insights on optimizing Teams Phone deployments, addresses common challenges, and explores the latest updates in Microsoft Teams calling solutions.
CSM Magazine
OCTOBER 8, 2024
National Customer Service Week is a time to reflect on the impact that advanced technology is having in the customer service space – including the shift from traditional customer service to elevated customer experiences. An article in the Financial Times recently highlighted that there has been a decline in customer service in the UK, worsened by poor digital systems and understaffing.
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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro
Momentum Telecom
OCTOBER 8, 2024
Play Video Mastering Microsoft Teams Phone: Insights from Industry Experts on Seamless Voice Migration In Episode 73 of Everything Teams Phone Live , hosts Rick Garcia and Brandon Bradley are joined by special guests Michel Bouman and Jimmy Vaughan. Together, they delve into the latest advancements and best practices in Microsoft Teams Phone, offering valuable insights for organizations aiming to enhance their communication strategies.
CSM Magazine
OCTOBER 8, 2024
Customer Service Week is a dedicated time to honor and celebrate the invaluable contributions of customer service professionals who are at the heart of every successful business. This special week, celebrated October 7 – 11, serves as a reminder of the crucial role these teams play in elevating customer satisfaction and fostering loyalty. Incorporating games and activities during Customer Service Week is a fantastic way to boost morale , enhance team bonding, and cultivate a positive work enviro
Brad Cleveland Blog
OCTOBER 8, 2024
Recently, I got to live out a lifelong dream of mine. The experience taught me some unexpected and powerful lessons on innovation and quality. The innovation that occurred in the life of the Spitfire was dramatic: over 24 variants produced in … Continue reading → The post Powerful Lessons in Innovation appeared first on Brad Cleveland.
CSM Magazine
OCTOBER 8, 2024
Customer satisfaction levels in the UK are at an all-time low. The most recent index from the Institute of Customer Service gives the country a customer satisfaction score of 75.8 out of 100, a significant deduction from the record high it achieved in 2022 and the worst it’s fared since 2010. These findings imply a growing trend in which businesses are not adequately meeting consumer needs—despite the fact that a third of Brits are willing to pay more just to receive better customer service.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
OCTOBER 8, 2024
Keeping your devices secure is crucial, and one of the simplest yet most effective ways to ensure this is by regularly installing software updates.
AWS Machine Learning
OCTOBER 8, 2024
In this post, we present a solution that harnesses the power of generative AI to streamline the user onboarding process for financial services through a digital assistant. Onboarding new customers in the banking industry is a crucial step in the customer journey, involving a series of activities designed to fulfill know your customer (KYC) requirements, conduct necessary verifications, and introduce them to the bank’s products or services.
COPC
OCTOBER 8, 2024
As information floods the business world, leaders strive to gain a competitive edge—seeking ways to make smarter choices, manage risk, and drive sustainable growth. But here’s the reality: none of that happens without reliable data governance. This task is far more than a back-office function. Proper oversight turns raw resources into a powerful asset, fueling innovation and success.
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