Integrity Solutions
OCTOBER 8, 2024
Building rapport in sales is essential for establishing trust and fostering long-term relationships with clients. While technology has made it easier than ever for buyers to access information, B2B buyers in particular are looking for insights and advice from a salesperson they can trust and who they believe has their best interests in mind to help them make good decisions.
Cisco - Contact Center
OCTOBER 8, 2024
Introducing the Cisco Certificate in Ethical Hacking, a new program to recognize candidates who have completed a 2-part training requirement; a.) a training course on ethical hacking, penetration testing, red teaming tactics, and advanced threat response, and b.) demonstrated their practical skills by completing themed, domain-specific Capture the Flag (CTF) challenges.
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ConvergeOne
OCTOBER 8, 2024
In this blog, we’ll explore the key risks associated with not migrating to a cloud-based unified communications solution and why sticking with on-premises systems could be detrimental to your business in the long run.
COPC
OCTOBER 8, 2024
As information floods the business world, leaders strive to gain a competitive edge—seeking ways to make smarter choices, manage risk, and drive sustainable growth. But here’s the reality: none of that happens without reliable data governance. This task is far more than a back-office function. Proper oversight turns raw resources into a powerful asset, fueling innovation and success.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Joe Rawlinson
OCTOBER 8, 2024
In today’s competitive market, having great products isn’t enough. Your packaging needs to stand out and leave a lasting impression on your customers. But memorable packaging isn’t just about looking good – it’s about functionality, sustainability, and branding consistency. Let’s break down five key elements that can make your business packaging truly unforgettable.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Joe Rawlinson
OCTOBER 8, 2024
Launching a new business is an exciting milestone but it does come with a lot of challenges. Putting your brand in front of the right people can be difficult. Effective marketing is essential for building awareness of your brand. Attracting customers and driving sales will be the result of great marketing. However, with so many options out there, finding out where to start can be a bit overwhelming.
Connect
OCTOBER 8, 2024
By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024. According to Gartner Inc., the global conversational AI and virtual assistant market represents the fastest-growing segment in the contact centre space.
AWS Machine Learning
OCTOBER 8, 2024
Time series forecasting is a critical component in various industries for making informed decisions by predicting future values of time-dependent data. A time series is a sequence of data points recorded at regular time intervals, such as daily sales revenue, hourly temperature readings, or weekly stock market prices. These forecasts are pivotal for anticipating trends and future demands in areas such as product demand, financial markets, energy consumption, and many more.
Cisco - Contact Center
OCTOBER 8, 2024
Embrace a new partnership paradigm with Rodney Clark's five principles: interdependence, collective success, diversity, program simplicity, and strong relationships. Together, we'll drive exponential growth and value in the digital age.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
CSM Magazine
OCTOBER 8, 2024
Customer satisfaction measures how well a business exceeds or meets customers’ expectations. Keeping customers happy and satisfied is critical for the growth and success of every business. Customer satisfaction fuels profits and high revenue, improves brand reputation, and increases customer loyalty and retention. However, people’s preferences and interests have drastically changed, making it difficult for businesses to keep up with the ever-changing customer preferences and expectat
Cisco - Contact Center
OCTOBER 8, 2024
Designing a resilient network architecture to support growth, scale, AI, security, and segmentation.
AWS Machine Learning
OCTOBER 8, 2024
This post is co-written with Less Wright and Wei Feng from Meta Pre-training large language models (LLMs) is the first step in developing powerful AI systems that can understand and generate human-like text. By exposing models to vast amounts of diverse data, pre-training lays the groundwork for LLMs to learn general language patterns, world knowledge, and reasoning capabilities.
Cisco - Contact Center
OCTOBER 8, 2024
Keeping your devices secure is crucial, and one of the simplest yet most effective ways to ensure this is by regularly installing software updates.
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Discover a new approach to reducing contact center attrition with our in-depth eBook. After analyzing 20+ academic studies, we highlight overlooked causes like lack of leadership trust, emotional labor, and job shock, and introduce the Attrition Velocity metric to better understand attrition's real cost. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on.
ChurnZero
OCTOBER 8, 2024
The big picture is clear. Customer success teams are critical to the health of SaaS organizations. Their top metrics are almost all revenue-driven. Companies with higher NRR are also more likely to invest in CS. But are CS teams’ goals, budgets, and tech stacks keeping up? Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more
Zappix
OCTOBER 8, 2024
Burlington, MA — October 9, 2024 — (EINPresswire) Zappix, a leader in AI-Powered Digital Engagement Platforms, is proud to announce the successful expansion of its services to a healthcare services provider. This agreement underscores Zappix’s commitment to delivering innovative automated digital customer service solutions. The provider, specializing in comprehensive wellness programs for employees across multiple organizations, has chosen Zappix to enhance their customer experience through adva
Help Scout
OCTOBER 8, 2024
Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.
SQM Group
OCTOBER 8, 2024
Explore when customer service agents should avoid using names.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
OCTOBER 8, 2024
Britam Insurance Company initiated Customer Service Week with a focus on the pivotal role of customer service in their business success. The week-long celebration, themed Above and Beyond, aims to recognize the exceptional efforts of the customer service team in ensuring client satisfaction and fostering strong relationships. Wales Meja, the company’s CEO, highlighted the centrality of customers in their operations, emphasizing the team’s commitment to providing outstanding service a
Amplifai Coaching Category
OCTOBER 8, 2024
Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.
CSM Magazine
OCTOBER 8, 2024
Three businesses were recently honored by The Talk Awards for their exceptional customer service and satisfaction. Cosmetic Laser and Beauty Spa in Louisville, KY, offers a range of skin care treatments and guarantees a safe and pleasant experience for clients. BR Racing in Los Gatos, CA, provides maintenance and performance upgrades for foreign cars, emphasizing customer service and decades of experience.
24-7 InTouch
OCTOBER 8, 2024
The world of AI and automation is moving faster than ever, and few understand this rapid transformation better than Roy McLaughlin, SVP of Artificial Intelligence at IntouchCX. With a keen eye on emerging trends and a hands-on approach to innovation, Roy shares his insights on how automation is reshaping industries at an unprecedented pace. From early experimentation to AI-agent collaboration, he dives deep into the future of customer experience and what brands need to know to stay ahead.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
CSM Magazine
OCTOBER 8, 2024
Professional networking sites have become integral to modern job searching. Platforms like LinkedIn allow job seekers to connect with recruiters, explore career opportunities, and showcase their skills. These digital spaces have opened doors to a vast number of vacancies that would have been difficult to discover otherwise. However, as the volume of job postings grows, finding the right match can be challenging.
NobelBiz
OCTOBER 8, 2024
In outbound sales, success often comes down to one key element: making genuine connections. It’s not just about the number of calls on your to-do list; it’s about how those conversations turn into valuable leads and sales. Sales teams that take advantage of a hybrid dialer solution can see remarkable improvements in both speed and effectiveness. In this article, we’ll share seven proven strategies to help you reach your outbound sales dialing goals with the innovative tools and technologie
CSM Magazine
OCTOBER 8, 2024
Claire Church, Director of Service Delivery, Auto Windscreens, shares her views on Effective Service Leadership. We’ve just had the results from our Institute of Customer Service Business Benchmarking and ServCheck survey. I’m proud we’ve been given a score of 91.4/100 by our customers in the report, compared to the service sector average of 73.4 in the latest UK Customer Satisfaction Index (UKCSI).
ConvergeOne
OCTOBER 8, 2024
Modernize your communications infrastructure with RingCentral Powered By C1CX, retaining your existing investments while leveraging advanced cloud capabilities without the risk and disruption of traditional migrations.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
CSM Magazine
OCTOBER 8, 2024
Modern educational settings require customer service abilities to ensure student, parent, and staff success and satisfaction. Student-centered methods stress connections and communication to increase learning. Schools require staff with excellent customer service skills and subject matter expertise to handle interactions as education changes rapidly.
Momentum Telecom
OCTOBER 8, 2024
Play Video Unlocking the Power of Teams Phone: Expert Insights with Mark Vale Check out the latest episode of Everything Teams Phone Live, where our Global Architect, Mark Vale, dives deep into the world of Teams Phone. In this episode, Mark covers key insights on optimizing Teams Phone deployments, addresses common challenges, and explores the latest updates in Microsoft Teams calling solutions.
CSM Magazine
OCTOBER 8, 2024
National Customer Service Week is a time to reflect on the impact that advanced technology is having in the customer service space – including the shift from traditional customer service to elevated customer experiences. An article in the Financial Times recently highlighted that there has been a decline in customer service in the UK, worsened by poor digital systems and understaffing.
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