Callminer
APRIL 24, 2024
Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. But what does this actually mean? Read this blog to learn more.
AWS Machine Learning
APRIL 24, 2024
Conversational artificial intelligence (AI) assistants are engineered to provide precise, real-time responses through intelligent routing of queries to the most suitable AI functions. With AWS generative AI services like Amazon Bedrock , developers can create systems that expertly manage and respond to user requests. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stabilit
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Tethr
APRIL 24, 2024
Learn how to improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.
BlueOcean
APRIL 24, 2024
The concept of ESG has had its place in the business world for a couple of decades, but it is only recently that it has become mainstream. One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
SharpenCX
APRIL 24, 2024
Learn how contact centers can prepare their CX for the AI future by incorporating usable AI into their agent experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
OctopusTech
APRIL 24, 2024
Think of the Shopify platform as a virtual marketplace where you open your own “shop.” It is like having an e-commerce store at the center of an online mall with traffic from all corners of the world. For each organization or organization interested in going through the e-commerce route, it’s important to know how much Shopify costs. It is all about learning the terrain of financials.
Cisco - Contact Center
APRIL 24, 2024
Join us as we dive deeper into Cisco and Cisco partner technology deployed at the Cisco Store!
TMP Direct
APRIL 24, 2024
Much before the internet, smartphones and instant access were a thing of the normal, sales support meant knowledgeable salespeople guiding customers through a brick-and-mortar store. Fast forward to the present day, sales support has metamorphed drastically. Customers are no longer limited by physical spaces and now navigate through digital spaces loaded with multiple choices while also demanding a seamless and personalized experience.
Momentum Telecom
APRIL 24, 2024
New offering moves businesses forward in the modern workplace Atlanta, April 24 — Momentum, a leading global managed services provider, today announced the launch of Momentum Operator Connect for Microsoft Teams, a comprehensive service designed to take business communication s to new levels of efficiency and accessibility. Operator Connect represents a significant leap forward in the realm of communications, empowering businesses with seamless connectivity and enhanced customer experiences.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
FluentStream
APRIL 24, 2024
Businesses often rely on call centers to manage customer inquiries, support, and sales, especially when they are in growth mode. This was the case for Oakview Dermatology, which specializes in providing comprehensive medical and cosmetic dermatology services. With a strong. Read More The post Oakview Dermatology: Enhancing Customer Service and Scaling Operations with FluentStream’s Call Center Solutions appeared first on FluentStream.
Cisco - Contact Center
APRIL 24, 2024
Thirty-three years ago, I stumbled into the world of technology with a goal: to support my family financially and ensure my brother could attend university.
FluentStream
APRIL 24, 2024
Businesses often rely on call centers to manage customer inquiries, support, and sales, especially when they are in growth mode. This was the case for Oakview Dermatology, which specializes in providing comprehensive medical and cosmetic dermatology services. With a strong. Read More The post Oakview Dermatology: Enhancing Customer Service and Scaling Operations with FluentStream’s Call Center Solutions appeared first on FluentStream.
CSM Magazine
APRIL 24, 2024
Regardless of the product or service a company provides, its emotional connection with customers is truly important, since it gives the impression that your business has a face and nature, and it cares for people, being determined to create value for them. This mindset starts from a point where companies question themselves about how they look at their customers.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
delighted
APRIL 24, 2024
With Delighted Surveys, it’s incredibly easy to create surveys and ask your customers whatever you want to know. However, when you can ask your customers about anything and everything, it can be difficult to know where to start. That’s where our latest feature comes in. We’re excited to share our new, curated collection of 50+ ready-made surveys. These surveys are: Pre-built with questions that speak to your target audience Specifically crafted to collect key customer or employee lifecycle feedb
Working Solutions
APRIL 24, 2024
Today more than ever before, delivering exceptional customer experience (CX) can set your brand apart. Achieving this level of service requires selecting the customer care model that aligns best with your business objectives. Each model, whether it’s in-house, outsourced, hybrid, or digital-first, has its distinct advantages and challenges.
TeamSupport
APRIL 24, 2024
Businesses today cannot afford to lag in response times or fumble with clunky support processes. That's where the magic of simplified ticket management comes into play. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.
CSM Magazine
APRIL 24, 2024
Sabio Group , the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce. The latest thought leading offering from Sabio – entitled ‘ Maximising WFM Performance ‘ – sets out the importance of keeping planning and operational processes associated with staff management on track.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Cisco - Contact Center
APRIL 24, 2024
This month marked a significant milestone in the technology services industry as the NTT Group celebrates the formation of NTT DATA, Inc. by combining the services of NTT Ltd. and NTT DATA.
CSM Magazine
APRIL 24, 2024
Summer school often gets a bad reputation as the dreaded alternative to sleeping in and enjoying the carefree days of summer vacation. But what if we told you that attending summer school could actually benefit students in more ways than one? While it may not seem like the most exciting choice, enrolling in summer courses can provide numerous advantages for students.
Hodusoft
APRIL 24, 2024
A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. It found its way into mainstream media and pop culture after Jon Postel, the legendary American computer scientist who made several important contributions to the development of the Internet, famously said: “But I do have a computer at home and a pretty good ISDN connection.
TCN
APRIL 24, 2024
Effective communication is essential in providing high-quality patient care and ensuring positive healthcare experiences. This. The post How to Optimize Healthcare Communication in Contact Centers appeared first on TCN.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
Injixo
APRIL 24, 2024
Call centers traditionally suffer from high staff turnover. One of the reasons for this is excessive workload, which leads to stress and burnout. Multiple surveys confirm this: 76% of employees already experience symptoms of burnout some of the time. 59% of all call center employees are at risk of burnout. And 28% are on the verge of acute burnout syndrome.
Help Scout
APRIL 24, 2024
Discover key customer service survey questions to enhance your business and drive customer satisfaction.
Cisco - Contact Center
APRIL 24, 2024
Imagine our planet as a vast network — not of technology and devices, but of life.
TMP Direct
APRIL 24, 2024
Much before the internet, smartphones and instant access were a thing of the normal, sales support meant knowledgeable salespeople guiding customers through a brick-and-mortar store. Fast forward to the present day, sales support has metamorphed drastically. Customers are no longer limited by physical spaces and now navigate through digital spaces loaded with multiple choices while also demanding a seamless and personalized experience.
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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
AWS Machine Learning
APRIL 24, 2024
The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. The team navigates a large volume of documents and locates the right information to make sure the warehouse design meets the highest standards. In the post A generative AI-powered solution on Amazon SageMaker to help Amazon EU Design and Construction , we presented a question answering bot solution using a Retrieval Augmented Generation (RAG) pipeline with a fine-tune
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