ShepHyken

FEBRUARY 16, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Speaking Your Customers Love Language: 5 Ways to Woo Them This Valentines Day by Sam Richardson (CX Network) Twilios Sam Richardson outlines five ways organizations can speak their customers language and show some love on every day of the year.

Customer Service 198

Customer Service Journey mapping Customer Support Customer Experience 198

ChurnZero

FEBRUARY 16, 2025

The goal of any customer success interview is to determine if a role is a mutual fit. Does the candidate have the skills and experience the hiring manager is looking for? Is this a role, team, and company that the candidate wants to commit to joining? Of course, there are some standard customer success interview questions that are bound to come up, from simple things like tell me about yourself, age-old head-scratchers like what are your strengths and weaknesses, and scenario-based questions tha

Personalization 52

Personalization Management Customer Experience 52

Outsource Consultants

FEBRUARY 16, 2025

Tijuana contact centers are transforming the landscape of North American customer support. These strategically located hubs offer a unique blend of advantages that businesses can’t ignore. At Outsource Consultants, we’ve witnessed firsthand how Tijuana’s bilingual workforce and cost-effective operations are reshaping customer experiences.

Call Center 67

Call Center outsourcing First call resolution Consulting 67