Working Solutions

MAY 24, 2024

In the dynamic and ever-growing pet industry, understanding spending habits and the pivotal role of exceptional customer service is essential for success. Annual spending on pets in the U.S. reached a staggering $147 billion in 2023, with both dog and cat owners investing an average of around $1500 per year.

Customer Service 52

Customer Service outsourcing Call Center Customer Experience 52

Beyond Philosophy

MAY 24, 2024

A Master Class Part 3: Unlocking the Psychology of Customer Experience In the third episode of our Master Class series on the Psychology of Customer Experience, we delve into how other people influence our behavior. Understanding these theoretical dynamics is practical, empowering you to design effective Customer Experiences. Robert Cialdini’s research on influence is a cornerstone of understanding social dynamics and persuasion techniques.

Sales 221

Sales Customer Experience Marketing 221

Cisco - Contact Center

MAY 24, 2024

Meraki APIs allow businesses to automate repetitive and time-consuming tasks, and configure and deploy networks quickly at a scale. Developrs can leverage API operations to retrieve performance metrics, monitor network health, analyze traffic data and create custom reports to gain insights into the network usage.

APIs 68

APIs Metrics 68

Brad Cleveland Blog

MAY 24, 2024

Last winter I reflected on what I learned at ICMI’s Contact Center Expo, and ended with a bold prediction: for contact centers and for those of us who are part of them, the best days are ahead. To read more … Continue reading → The post 4 Essentials for Contact Center Success: The Best Days Are Ahead! appeared first on Brad Cleveland.

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Contact Center Quality management Customer Experience Management 26

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Every year, $75 billion is lost to bad customer service — and your business could be bleeding loyalty without realizing it. AI is rewriting the rules. Imagine instant answers, 24/7 self-service, faster resolutions, and skyrocketing satisfaction scores. Companies like Amazon are already cashing in, and the technology is easier than you think — plug, play, and profit.

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